Van’s Outlet

When I was in my late teens early twenties, I worked at Footaction in Florin Mall. We didn’t work on commission, but if you sold enough then commission would eventually kick in. And man, did we sell! We hustled so hard that I talked almost everyone who ever came within eyeshot of me a pair of socks and shoe cleaner.
Went two days before Christmas and this place was insanely crowded, the warped tour teeny bopper music was blasting my eardrums and there is only like a nanometer of room to try on shoes; in the middle of the busiest aisles. Didn’t have my size or color in anything. No wallets. Barebones. But, one awesome dude working the floor was fast talking me so hard that if I weren’t a curmudegon who formally worked in retail, he’d have talked me into socks and shoe cleaner (turns out the dude was my age/​in thirties). I think I’m getting too old to shop here because my experience in the early 2000s was far removed from this experience.
Went again today to try and redeem the $ 20 off $ 50 coupon they gave us last week. Place was empty. Two employees stood side by side with me and my mom and NEVER ONCE looked our way or asked us for help. These kids today have absolutely no hustle. They just all stood there shrouded in their self-​absorbed emo aura and when I finally said to them in Bizarro world style, «Hello, how are you, can I help you?» They just looked at me like a f’ing alien.
This time it was still barebones, no sizes, no colours, no styles. This curmudgeon is sticking to online shopping from now on and btdubs…
this is a super easy store to steal from because there is never anyone on the floor. They were all in the back for like 5 – 10 minutes. Plenty of time to bail!

This location is always pretty busy. But the staff there are great and friendly and always take the time to help anyone out. I talked with the store manager and he was an awesome guy and I know that I can find my size, 16, shoes there as he tries to keep a few on hand.
Thanks for helping me out. You guys rock.

It’s okay
Maybe i’m getting too old for this place. The loud music and messy, packed store was just not doing it for me. I guess I can’t blame the store for people sitting in the aisles and roaming like zombies but the staff needs to clean up the mess after the zombies creep through.
Still love Van’s and the selection and prices here are pretty good.
Staff has been pretty cool the times I have been here.
I think the store is just too small for the crowd.

Great selection. Decent prices. Buy one get one half off. All the staff was very friendly and helpful.

I came here today looking for something VERY simple, and left disappointed and somewhat annoyed.
What I was looking for was a pair of blue canvas slip-on’s. The slip-on’s are one of the basics that Vans was built on. I know they aren’t as popular right now as the low-​top classics with laces, but it’s still an awesome shoe, and this place should have had a damn mountain of them in the color blue.
So I go in and immediately find the section where the slip-on’s are located, and I also see the color I want on the display model. And so I proceed to look for them in my size… can’t find them. Maybe it’s just me, they can’t possibly be missing an item THIS basic in size 10, which is the most popular size by far. So I keep looking and looking and looking… nope. So I then proceed to get the attention of one of the employees, and he says he’ll go look for them in the back. I mean, they gotta have some in my size, right? This is the f’n Vans outlet! How can they not have an item THIS basic in the most prevalent size? Anyway, the guy comes back a few minutes later and tells me the only sizes they have in the back are sizes 6 and 11.5. He didn’t even offer to take down my info or hold a pair for me when they come in. Customer service at it’s finest!
At this point, I’m really annoyed. This is the equivalent of going to the grocery store, and not being able to purchase apples. So the only thing I find that’s in my size is a pair of gray one’s, which isn’t what I really wanted, but I decided to try them on. This brings me to the second thing that annoyed me about this place. If you are going to open a store that mainly specializes in selling shoes, it would be great to have a chair or bench for your customers to sit in while they are trying them on. And that is my common sense tip of the day.
So I try them on, and they fit nice, but I’m not feeling the color. If I’m going to buy something, especially clothes, I’m not going to settle on something I’ll probably regret later. So I put the gray one’s back and… being as stubborn as I am, continue to look for a blue pair in my size. I guess in the middle of all this I must have caught the attention of the little girl/​employee sitting on the floor behind the counter. She kept taking turns staring at me like I was Ike and she was Tina Turner and playing on her phone while I continued to search in vain. Finally I just got fed up and left.
Just some advice for those who run this particular store; keep your merchandise stocked up! I should of had NO problem getting what I wanted. You know damn well that size 10 is the most popular so stock up! It isn’t rocket science. Also, if something isn’t available, offer to notify the customer when it is. A little customer service goes a long way. And finally, don’t make us just stand there awkwardly like flamingo’s as we’re trying on shoes, give us a place to sit.

I love coming here! Not only can you score great deals but the crew is awesome! Every time I go I’m impressed with the welcoming environment. Sunrise store is definitely hit and miss :/​So now I come here every time and why wouldn’t you?!

Great place for vans, they have shoes that other vans stores don’t. Excellent sales and the people are always nice.

I was on Unilocal writing a review for a place where I saw bad customer service and this place sprang to mind. My experience here was so bad, it’s comical and I actually starting laughing out loud just now thinking about it. So even though this is a story from around last Christmas, it still cracks me up.
It’s right after Christmas and I go with my friend, her teenage son, and her baby to this place to use his gift certificate there to buy shoes. There are a handful of sales reps all over the floor, constantly asking people if they need assistance. At the one open register out of two at the counter, there is a cashier who is very unfamiliar with the computer system and who is obviously new and thus moving very very slowly. Periodically there is another employee (turns out supervisor) who comes over to explain some computer questions to her. I am not exaggerating when I say there is a line of 12 people going and we’re probably #7 in line.
I will stop here to explain where my one star comes from, besides the obvious fact that I am not allowed to grant zero stars. My girlfriend, god love her, can be very loud and come at people the wrong way. When you yell at people like you’re their mom, it’s easy for them to get defensive. I know when you work customer service, customers can yell and be rude and super demanding and borderline harassing and I’m sure given the high volume of customers they had that time of year, they were at their wits end.
All that being said, this is still no excuse for the employee’s behavior that drove her to whig out on them. There was one employee standing behind the counter on his iphone texting or emailing or whatever. The supervisor who was assisting the cashier was alternating between this and going on his phone too! This is while the line of 12 stands and waits, including a lot of mothers with restless children. Is this seriously happening? I look behind us and 3 more people get in line. I look in front of us and the register is ringing some error code as the poor cashier looks super stressed staring at the screen and hitting buttons in an attempt to fix things. The other two guys? Still on their phones!
So my friend screams, «excuse me? Are you going to open the other register and help this long line or are you going to continue to play on your phones?» Shocked by her tone, this is where they get defensive. «Excuse me, but actually, I’m on my break!!» snapped back the one employee in a tone of voice like he was smelling dog crap while addressing us. «I understand that,» explains my friend, «but then could you please go in the back to the break room or go outside? Because to the customers it looks like you’re standing there ignoring us while you do personal things on your phone.» The young man rolls his eyes to this and the supervisor identifies himself in a snotty little indignant tone of voice, was visibly annoyed, and started slamming things around as he opens up a second register. The young man continues to look at his phone, likely trying to come up with his facebook or twitter post about the psycho customer who yelled at him.

good location, great prices. kind of unorganized and hectic. staff not so helpful, you pretty much have to ask if you want help (find a size show from the stock room). they did seem to have plenty of options and and sizes in the back so, that’s a plus… especially for a size 13!

The Vans store in Folsom California is bigger than the Vans store in Gilroy California and has a good selection of merchandise on hand. They also seem to always have a buy one get the second one half off deal going.

Not nearly as nice new items as a normal Vans company store but FANTASTIC prices.
I try to come by here 1 – 2 times a month. all but their regular stock shoes are buy one get one 50% off. Same with their hats and T-​shirts.
Don’t come to this location if you’re looking for their newest shoes (it’ll take a few months) or their newest clothing (it’ll be half a year or may never end up there), or are looking for a highly organized clean, non busy location.
Good selection of shoes, some of the BOGO’s are or were REALLY nice expensive ones, I’m talkin’ retail of 79 on sale for 29 or 39 and you have the buy one get one 50% off on top if that! I’ve got a pair of shoes that were originally $ 64.99 as cheap as $ 4.99!!!
On the downsides it’s full of annoying ghetto kids (since when did urban ghetto kids wear vans?), and can be a bit crowded inside the store, very small walkways everywhere.

sweet sweet shoe mecca…
i hate your crowds, but if you get there early enough you don’t have to push grandma outta your way in order to get some sweet hosoi vans for 20 bucks…
i got a pair of baby blue classics (and yes… i can sport baby blue suede and not look like a cooey) for 5… yes 5 dollars. i feel bad writing a review of this place only because it might drive more business to it thereby lessening my shoe deals… but Unilocal gods must be appeased.
go forth, buy shoes.