Victoria’s Secret

Came in yesterday to pick up something fun for my husband. I ended up getting remeasured too because, let’s face it ladies, after kids, our bosoms are not the same! Haha. I can’t remember the name of the first girl who helped me but she was very sweet. The girl in the dressing room, Marissa, was phenomenal. Very personable and very eager to help me find what I liked best. She double checked my straps and cup and ended up getting me my correct size. I was so much more comfortable and so thankful for her great service. Normally I feel awkward in lingerie stores but she made me feel like I was talking to a friend. Very helpful. I wish all VS locations were this friendly and knowledgable! Left spending close to $ 100 when I originally just wanted to window shop haha!

So I had an unpleasant experience. I’ll break it down for you easily:
Customer service: ²⁄₁₀
Store cleanliness: ³⁄₁₀
Employee appreciation for their job:1/10
Prices:1/10
Deals: ⁷⁄₁₀
It just so happens that when my girlfriend and I walked in, we entered a weekend where their store had many deals. That was nice. We wandered around, while I get plenty of angry stares for letting a man walk around Victoria’s secret *gasp*, to find a nice sports bra for my girlfriend. We found one she liked, so we headed to the fitting rooms. I immediately headed for the chair, but was scalded by an employee that shouted «Uhm, he can’t be back there.» from across the room. So, fine, I’ll stand awkwardly by the entrance to the fitting rooms while she goes inside to try her bra on. The bra was a tad bit too small, so she asks the lady to grab her another size. This takes about 5 – 10 minutes. No worries though, you’re kind of busy, I get it. Then I notice she grabs a bra from the «try on?» area. Hands it to my lady, and she likes the bra, so we’re back to the hunt to find this bra. Long story short, we find a bra she likes. We purchase said bra. It ended up being around 60 $ for the bra. We got a couple of Knick knacks too for free, so hats off to ya. Then when we arrive home, she tries on the bra for the first time (remember, she tried on one of the «try on» bras) and realizes the zipper is defective. Okay, cool, we’ll have to make another 45minute trip out to exchange the bra. So, me being the prepared man I am, call ahead to ask them to grab and hold one behind the counter so we can do a quick swap. Well, they’re out. «We have a bunch of lime green ones though!» Yeah, no thanks, we’ll stick to black. So, we have to «order it for an equal exchange,» says Edgar (our original teller), who has vanished when I arrive to the store. So, I arrive, and expect a simple transaction. After waiting in another line for 10 – 15 minutes, we start the 20 minute process of filling out damaged and exchange forms. She tells me it’ll arrive to my house, hopefully, 11 days from now. Oh, and that I owe her some money because the tax is different for an online order. I reply, «But I didn’t purchase it online, I purchased it through you about 2 hours ago.» She pretty much says oh well, that’s what it says on the screen.
So to sum it up, I had a bad experience, with a defective product and an unhappy girlfriend, and now have to wait 11 days to receive an exchange that I had to pay extra to get. I’m not sure if this is an employee, management, or corporate issue, but man am I dissatisfied with my decision to shop at Victoria’s Secret.

I love Victoria secret but why can’t you ever open more than register??? I left my purchases after standing in a line of 15 people with only one register open. Pretty dumb guys. Not impressed.

For Valentine’s Day, my husband and I decided that something pretty from Victoria’s Secret would be the perfect gift for both of us (*wink*wink). I was especially looking forward to shopping for some new lingerie because I’ve been training at the gym for over eight months now and I wanted to show off my hard work. Sadly, my «shopping trip» at this Victoria’s Secret did not go well.
I know I’m not your average customer, not an attractive young woman or a generous male suitor. And God knows, I’m no spring chicken. But, ladies, I didn’t deserve to be ignored. I walked around your entire shop for over 15 minutes. You didn’t offer assistance, you wouldn’t even make eye contact. You helped the gentleman who entered after me right away. I left with nothing, but hurt feelings.
I get it., but, you know what? After 31 years together, my husband still thinks I’m sexy as hell. That chances that you’ll have that good thing when you’re my age is about 0.
So, Skinny Bitches, Fuggough!

I was really disappointed with the customer service at this store with one person in particular. I go into the dressing room and a girl named Marisa helped me. She proceeded to let me into the room and asked if I needed my bra fitted or anything else and I said «oh no thank you I just got fitted» and she interrupted me in a snarky tone and said «I said if you need your bra fitted» and walked away. I was kind of thrown off as maybe it was something I said? Then I went back into the dressing room where she was helping my friend. My friend asked me for advice and Marisa was quick to jump in and tell me how wrong I was. I had to leave the dressing room because I was so baffled. I didn’t think to much of it until my friend told me how disrespectful she was to her as well for someone in customer service. She also lied to my friend about what she needed to buy in order to receive a free gift. How I know this is because I was out in the panty area where she came out and asked an associate and I overheard the conversation and how she had an «I don’t want to be here» attitude with her coworker. I came into the store with an extremely happy mood and left feeling almost bullied. I decided to finish my bra shopping at another location. Everyone else was amazing and helpful. I don’t think customer service is the right place for Marisa, especially the fitting room.

I loved the Palladio shopping center! It’s so awesome they added Victoria secret awhile ago and I alphas love coming here. Less crowds and close to home. One bad thing is I spend way too much money here lol because I want everything .
The staff are friendly and very helpful. The area is great!

I really love this place. Less crowd & the sales are awesome & amazing. I love coming here for my under garment.

I usually don’t shop at Victoria secret. I’m more of a Frederick’s kind of gal but my experience at this location probably will change all of that. The workers are like the sweetest angels EVER. They check up on you and are very attentive without hounding you. I like that and I prefer this location better than Arden. So MUCH better. Chelsea helped me today with my measurement and fitting-​without using her tape she was able to tell me my size perfectly. Props to her! She’s a boob expert. VS is currently having their semi annual sales with bras and clothing – additional 40% off their already reduced price. It was a steal! $ 10-​$ 20 bras, my D’s got some new support.

This is my favorite Victoria’s Secret in the Sacramento area (I’ve frequented the others — Arden Arcade and Sunrise Mall) and I’ll be sure to be back (priority #1!) for their semi-​annual. I was impressed with their selection of bras 4 – 5 days after the start of the semi annual sale. Lots of bras and selection in my size. Impressive! Also, I found all of their sales people to be top notch. Thanks Nicole, who gave me suggestions when I was first shopping.
Also, when I was waiting for a register to open up (this was on a Saturday = busy weekend), another sales assoc opened register just to get me out of the store quickly. Soooo, I felt like all of the people working there were paying careful attention to not let the line get too long, bravo!
Overall, I would give my shopping experience 5 stars for the first Saturday of their semi-​annual sale.

The stuff there is amazing! Love the clothes and everything! I only have one issue which effects me from shopping there. I always receive emails like, if you spend $ 75 you get a free towel or bag for example. Well when I come to claim my freebie after my shopping, they always hit me with the same excuse, «Aww sorry, we sold out 30 minutes ago» This is the reply I always get. They need to start bringing more of the items, or if they never had it, they shouldn’t lie or they’ll lose customers. I’m very dissatisfied.

I have always had great customer service at this store. The employees always check to see if I need help. I have been here at least 10 times since they opened. The cashiers can be a little slow at times. But they have always apologized for the wait.

Horrible, rude, won’t be returning not because I didn’t give it a fair chance either… First time I went in I had a 10 minute argument with the cashier that I can pay my credit card without having my credit card on me she argued with me until a manager overheard and took my payment in like 3 minutes. This time no one talked to me the entire time I was in there then 20 minutes later a manager says «still doing okay?» I said back «still? How do you know I’m okay when you haven’t even asked me yet?» And she didn’t respond., a manager didn’t even respond at all. When I walked to the counter the cashier made a good save and she showed me where the sales were and told me about them but it was too late., I was already too irritated and wanted to take my bra and leave. So I’ll stick to roseville or citrus from now on. Sad to say too because it’s a huge store maybe in a few months they will get better

Apparently on this country you don’t need an ID to vote but if your exchanging an item at Victoria Secrets — same item just different size you have to hand over your ID where the lady with the piss poor attitude begins the counter swipes your DL mad eric strip and all your personal info into their system — refusal to comply means no exchange — I could see possibly fur an outright return without receipt — but I had the receipt and again it was a size change only — and it took 15 minutes. Aside from the ridiculousness of this policy the staff and manager were plain rude — I will NEVER set foot in a Victoria secrets again !!! God forbid I get the wrong size again — F’ing joke !

Not sure when this location opened, but it’s definitely the newest VS in the area. I noticed they had specials that other VS’s did not have, which is cool!
Salespeople are very helpful, even willing to take items off of the mannequins for me without complaint or rolling their eyes.
Surprisingly, stock can run low, but this is a pretty good sized store so they have a great variety! I particularly love how pretty and new the place looks.