Sombrero’s Restaurant

I have been here three times. The first time I found the food to be good and the prices were decent. The second time was much like the first time. The most recent time (about a month ago) was awful. We came in at 8:30 (they close at 10) and the greeter made us feel like it was an inconvenience for us coming into an almost empty restaurant. The service was slow. The food was disappointing. Towards the end of the service we were practically pushed out of the place (the owners wife asked us to help her bus the table, even though we hadn’t indicated that we were ready for our check). There are better Mexican food options in town. It is unfortunate because the owner is a very nice person.

Sombrero’s caters for the company I work for once a week. So far I have not had good experiences with them. I’ve had their food on several occasions and it lacks flavor. I’ve tried the chicken and beef and they are practically tasteless. Today I went to go get a meal and the two young girls behind the counter were busy showing each other things on their phones while I stood there waiting.
Overall I’ve never had a good experience. I’ve tried everything they offer for catering hoping I would find something good. Alas, nothing is good. Hopefully the actual restaurant is better.

Great food and customer service. Very clean and welcoming, definitely the place to go for Mexican– American food anywhere around Fond du Lac area.

Good service, friendly staff.
Terrible food. If I was trying to insult Mexican people this is the food I would serve them. I had the enchiladas and tamales. The tamales were dry and weird. The enchiladas pretty much just had ketchup on them.
I also ordered a margarita, which I didn’t think was even possible to mess up, but it was terrible. It had big ice chunks, little fruit flavor, and I’m almost certain there wasn’t even booze in it.
They were also blasting Christmas music, in English. It just made for a weird vibe. Why would I want to listen to Alvin and the Chipmunks Christmas for the 8000^th time while eating «Mexican» food.
I’m rarely picky about food, but when I go eat out at a restaurant I expect the quality to be at least above frozen/​microwaved stuff.
Avoid this place.

If you want somewhere that charges $.75 per basket of chips and salsa, only gives you 1 refill of soda before charging you again, or a condescending owner that tells you that other parts of the country serve Mexican food wrong because «that’s not how we serve it in Wisconsin»…then THIS is your place to eat.
This may all sound like it surely can’t be true, especially in the Midwest… sounds more like the East Coast right? But I assure you what I say is true. Check out their menu, in the top left corner it states «only 1 refill» under the soda. And on the bottom left of the menu it states «every basket of chips and salsa after the first one is $.75». I asked the owner about it and she said «you’ll find that’s the way everyone around here does it… you must not be from around here»…really? I am from Central Illinois… far from anywhere foreign… or even culturally different than Central Wisconsin. What kind of response is that from a business OWNER!!!
I’m not going to just continue bashing/complaining…i’ll let mine and other patrons dollars do the talking… on the couple nights I have been by there and the one night I went there… there have never been more than 2 cars in the parking lot at prime (6−730pm) dinner time. I almost always go by the old adage of judging how good a restaurant is by how many cars are in the parking lot… once again it proves right. Try the Mazlatan Mexican Restaurant downtown Fond Du Lac… much better and i ate 4 baskets of chips for FREE!!!

Poor customer service– unreasonable prices. Owner claims that «my husband and I are the owners, and he’s Mexican, so the menu is authentic. By the way, he is from Rockford, IL.»
Ps ONLY THE FIRST BASKET OF CHIPS/​SALSA IS FREE! Any additional basket is $.75
To top it off. Only ONE REFILL for fountain soda pop!
We were rudely talked at– and the owner was dripping with attitude as we inquired about items on the menu. Her solution for us struggling with selecting a meal was, «you must not be from around here?» what difference does that make?!?
Needless to say, We didn’t Stay.

Heading up Highway 41 through Fond Du Lac, there aren’t alot of Mexican food choices (other than fast food) but this place is not bad.
As other Unilocalers have noted, the food is OK. Some of our meals have been good while others are just OK so I give it three stars because we really haven’t had a bad meal and the service has been acceptable.
We’ve stopped here a couple of times on our way to and from up north Wisconsin and will continue to keep it on our list.

Food is OK. It is not authentic, but few places are. However it is not even Tex-​Mex.. . More like Wis-​Mex. Lots of dishes with mushrooms and melted mild cheddar on them. Flavor is just OK — definitely a bit bland for Mexican food. You don’t have to be spicy to be flavorful. If you want food «inspired» by Mexico come here — it is fine, clean and good drinks. Looking for something to satisfy your Mexican food craving? Keep looking — you won’t find it here. If you end up here because your brother-​in-​law says it is wonderful — ask for the hotter sauce to dump into the fresh salsa.