Inland Valley Federal Credit Union

Love this credit union. The staff is always super friendly and love that the place is decorated according to the season :)

I’ve been with this Credit union for about 4 years and it wasn’t until recently I felt the need to comment on the service. I was helped by a women by the name of Ruby, and she was amazing! Totally changed the way I bank. I no longer just go to the ATM machine outside. I much rather go inside and speak to her. She remembers me by name and is super professional. People like Ruby keep the genuineness in customer service. THANK YOU RUBY!!!

I’m new with this credit union. So far the staff I’ve come across such as kathy… jerlene. and michelle have been fantastic! I’m very pleased with the customer service I’ve recieved.

If I could give this place zero stars I would. I do not recommend doing business with them especially if you need a loan. I have been a member of this credit union for 20+ years and had loans with them for 8. I have always made my payments on time since my credit is important to me. This past month, i had recently moved out of state and simply forgot to make my payment since I was busy with the move, I missed the payment by 14 days, not even long enough to charge me a late penalty. Nobody called me or notified me in anyway to give me a heads up or simple friendly reminder about my loan. Instead, when Jerlene, the collector saw I had my direct deposit coming through she froze my entire account so I had no access to any of my money, even though the payment was made as soon as the money was in my account. What was the reason for her freezing the rest of my money… they already had what was owed to them. I left a message with Chuck, the CEO however, he failed to call me back. The customer service in this facility has gone out the window. It is nonexistent. I strongly discourage anyone from going here and doing business with these people.

They need more ATM machines across the IE. Other then that their great ive been banking here since 1997 it beats having those other popular banks that charge for every single little thing and there’s never a long line to stand in etc…