Jump On It

My son has had two birthday parties here. I remember the first time he ever set foot in this place (it was actually the day of his party on his 6^th b-day)…he immediately shouted «I LOVE THIS PLACE!!!» Kids of various ages love Jump On It… they have a Teenage Mutant Ninja Turtles bouncer now, as well as the zip line… the bathrooms are very nice… and I like the amount of time the kids are given to jump and to eat in the party room. The Hurricane machine (I think that’s what it’s called?) is pretty cool too. My son really enjoyed the heavy winds. Lol. The seating area is nice, and there is free Wi-​Fi for anyone who wishes to bring their laptop or tablet.

Not sure why the other reviewers have such bad ratings. Just had our son’s first birthday party. The staff was amazing, took care of everything. All of our guests had a great time and the price was very reasonable for the service and experience we got. Thank you Jump on it!

If you have young children stay far away from this place. I brought my two young kids here for an open bounce and there were a lot of older children running around unsupervised. An attendant came out once to tell them to make sure they moved out of the zipline area when they were done, but that’s the extent of it These kids were running around knocking my daughter over, not paying attention to anything. We moved to the other side where she was able to play on her own for a while but then another group of kids came in apparently for a party. These are big kids that should know better and the kid came over and took the bat out of my daughter’s hand that she was playing with. I then tried to redirect her to another toy where these other children ended up climbing on top of as we were going to it and jumping over to the slide area. Had my daughter been sliding they would have landed on her.
So I grab my kids to go to the front and inquire about the supervision policy and I flat out asked if it’s normally like this because I don’t want my young kids around that sort of thing. This other woman who’s standing there coming in for a party she’s having is listening in and interrupts as if it’s her business. The woman was being completely rude to me, started cussing at me and the employees DID NOTHING. They let this woman berate me in front of my young kids and didn’t care. I finally got to the point where I was shaking and started cussing myself because I couldn’t take it. All I wanted to do at that point was get my money back and leave and this woman kept going.
My husband then called to talk to a manager about what happened and they sat there and said I started it. Really? I guess by reporting kids that are going to seriously injure someone I did start it. I will never return there and all the people that I recommended the place too, will certainly not be going here either.
I tried reporting what was going on for the safety of the kids there and in return I got bashed by another mother in front of my young kids and the employees are taking her side. I guess because her birthday party is more profitable they cared more about her than me.
Oh on another note the place is filthy and I had to keep pulling stuff out of my daughter’s hand. I found a bandaid in one of the jump houses which is extremely unsanitary.

So I have been taking my 2 year old here for open jumps for the past year & have been probably 10 times to the new location. Overall, it’s a great value for your money (roughly $ 7 for 90 minutes and they often include a free kids meal at McDonald’s or chick fil a & adults are free).
More recently, I have found the place to be kind of dirty. The inflatables have dirt, some weird black stuff similar to tire mulch, etc. My trip today was the last time I will go there. I found a band-​aid, a straw, three bobby pins, two plastic covers to drinks (a choking hazard), chewed gum and an open safety pin. I do realize that with kids that trash gets left behind but this stuff was clearly visible on the inflatables if anyone had looked. The safety pin was in the crease of one of the inflatables & when I picked it up, you could see tons of dirt in the creases.
If the dirt doesn’t bother you, the complete lack of supervision will. The staff (although nice & friendly) are never in the play area. Kids and their parents disregard the signs on the inflatables telling appropriate use, weight limits, etc. Some of the older kids also misuse the obstacles by jumping from the tops, etc and hurt younger kids. Do not expect anything more from the actual parents because most do not watch their children. Making full use of the couches & free wifi, many parents just let their kids run wild. Today, a small boy shoved multiple children & then bit my daughter on the nose. His mom was too busy on her phone to notice the other parents trying to keep him away from the kids. On a previous occasion, my older son was hit it in head by a kid on the zip line who was not even supposed to be on the zip line.
I have let the grossness of the place go because my daughter loves it. They do have great inflatables but it desperately needs to be cleaned daily! A staff member in the actual play area would be great also.

While the décor and ambiance is rather outdated, the place is very large and has several inflatable bouncers. It even has a zip line — so fun! The party packages are MUCH more reasonable than other bounce houses in the area. And the open bounce is for 90 mins instead of 60, which is longer than other bounce houses in the area. I’ll definitely consider having my daughters next bday party here.

Attended a birthday party here today and I was far from impressed. The child’s name was misspelled on the present bin, we did not have a party host or hostess to remind children of rules when bouncing and to keep the party moving. We had to serve our own food, the knife we were provided to use was dirty and had to be rewashed. The place was overall disorganized and no one seemed to be able to make a decision. The icing on the cake was when the little girl got sick in the party room and no one had a plan for cleaning up these types of incidents. We ended up putting paper towels in the mess and leaving it for them to clean up. They need to get it together.

Found this place a few years ago because bounce party and play stopped allowing adults to jump on equipment. Plus, bounce party and play’s party rooms are as big as a closet. It’s tucked away in a business park, but very easy to find. Staff usually includes 2 people and they are very kind. Set up was done by the staff, as well as clean up. Read a review before where customer complained of this not happening. Both times I have been, we have been treated great. They don’t offer a sandwich platter to feed adults. Every year I have asked owner if I could bring a 5ft sub from walmart and she was more then happy to accommodate me. You get the most party/​play time here then anywhere else I have looked. It is also much more affordable. Adults have fun, as well as the children. Highly recommend.
Edited: Booked my sons birthday party here and checked out their new location. Much bigger and seemed very nice. However, this year they won’t allow me to bring in a sandwich platter. Why? I’m not sure. The vendor they use (seasons pizza) for the the party doesn’t even offer a sandwich platter. It’s $ 13 for a cheese pizza and $ 50 for 20 chicken tenders. This will be the 4^th year we have their party at jump on it and I’m afraid this might be the last. I traveled the 40 minutes to this locations simply because they weren’t like the other bounce companies. I’m very disappointed. Only reason I’m keeping party is because my son wants it. I’ll edit after his party and add as star if its at least a good party but words can’t explain my frustration with jump on it.

Small, not very clean, 4 bounces that aren’t very fun.
If you want a good bounce experience check out That Bouncey Place, also in Forest Hill, much bigger and cleaner!

This place has gone way down hill since the ownership has changed. I have school events and birthday parties in the past there and it was wonderful. Not so much under this owner. The staff is not helpful in assisting at the party. I felt like I had to do everything. They did not clean-​up the room from the prior party. The place looked and felt dirty. It’s a shame because it was the management/​owner prior did a stellar job from the moment you walked into the door to the moment you left.
Lastly, I was treated by owner horribly. She was is abrupt and extremely unprofessional.
Go to That Bouncy Place right around the corner… mountains better.