Trim Up The Pup

I had the best experience with Trim Up The Pup. I’m disabled, my car died and my dachshund, Sadie, desperately needed her nails clipped. It finally dawned on me to see if I could find a mobile groomer. I decided to ignore any negative reviews, called them Thurs afternoon, they called me back Fri morning and were promptly at my apartment within the hour. Amanda was wonderful and I am so happy that Sadie feels better!

Thanks again to TUTP for doing such a great job with Chumley! Although scheduling a time is not a breeze, I will continue to use them as my main groomer. Flávio is just so nice and I trust him implicitly with my baby. Fast, efficient and convenient. I’ve got a bum leg and its difficult to travel with chumley as he’s a porky little shih tzu with hip dysplasia. Thanks guys!

We had an Amazing experience with Trim up the Pup. I called around 6:30 pm and got an answer the first time I called. My appt. Was promptly scheduled for the next day even though my area wasn’t one normally visited. I was accommodated with no problem. Flavio (groomer) was on time and called me when he was en route. Our Lucy can be skittish when groomed, but he was very friendly and welcoming and personable. Lucy seemed very comfortable with Flavio. Our Lucy girl was a groomers challenge as she is a shih-​tzu in desperate need of Everything u can imagine. Flavio completed her groom in what I consider record time. I have nothing but great things to say and will definitely use Trim up the Pup as my new groomers. I will also be referring family, and that alone says plenty.

although everyone seems to have had either a bad or semi bad experience i thought i would give them a try anyway. When I called i was sent to voice mail but that’s understandable because they are an on the go company, i received a call back 20 min later (btw most of you complaining about the phone tag problem should really stop its your fault you missed the call back) I made an appointment for 9÷18÷2014 at 10 am which was perfect for me. They arrived on time, the young man was extremely friendly and my daisy loved him. He took about an hour with her and i must say the job was amazing!!! my little Pomeranian has never looked better :) the price was reasonable too $ 65.00 for a wash, cut, nail trim and ear cleaning :) plus they parked right in front of my door so i was able to keep an eye on the van. I would highly recommend this pet grooming company and they can look forward to getting another call from me as soon as daisy needs another cut :)
pros: door to door service, great price, extremely nice, amazing job
cons: absolutely none ^_​^
you people really need to stop reviewing so harshly

Ive been dealing with Trim up the Pup for a few years now and i Love it. Listen is the calling back and forth put offish — sometimes but in the end I trust Only James with my baby. He has such a peaceful demeanor and Paris is always in good hands. She comes back in amazing shape, happy and well groomed. Shes getting surgery today and James found a way to fit her into his busy schedule because he knows how desperate i was for her to be comfortable for her surgery. Hes a great guy and does a great job. A little patience goes a long way! Thank you always James!

Definitely a big NO. What horrible customer service. I was recommended this groomer by a fellow dog owner in the neighborhood. It seemed convenient, but how misleading a mobile pet groomer can be.
I saw other reviews on how terrible it was getting a hold of anyone at this business, and how it’s all voicemail and phone tag. Well, these reviews are dead on correct. I called on Monday and of course, left message, asking about availability for that night or Tuesday evening. No call back until the Tuesday while I was at work, so I missed the call. Called back that evening… and again, voicemail so I again left a message. He called back again, and I couldn’t grab phone fast enough so just missed it, called immediately back to again get voicemail (like he purposely will not answer phone). I decided to give up.
Today (Wednesday), he calls in a bit of rushed tone that he has a cancellation, and that if I’m home now, he can work on my dog. Ummm,…no, it’s Wednesday morning, I’m at work. So he says, «Okay, I’ll have to call you back.» I said, «Sorry, but why did you call me? The last message I left was to see about Wednesday night or Thursday.» He said, «I was calling you now because I had a cancellation. I have nothing for tonight or tomorrow, so I’ll have to look at my schedule and call you back.» I said, «sure»…not expecting to hear back. Guess what… I was right…5 hours later and no call back.
This business is so unprofessional. Not worth the aggravation.

We have had great experiences with Trim Up the Pup. They arrive on time and take good care of my little Yorkie who can be very shy. My dog seems extremely comfortable when we leave him. The van is very clean and you can’t beat the convenience of someone coming straight to your home. They trimmed up my Yorkie in about an hour which is much better than leaving him at a groomer all day. We are always able to get an appointment quickly. Barkley says thank you Trim Up the Pup!

Extremely Rude!
Made an appointment with them a week in advance, had an emergency medical situation, Called to reschedule and was told «YOU CANT DO THAT!» in a rude tone by whomever answered the phone. So I explained I just got out of surgery and I’m not feeling well I just wanted to reschedule, to which he said «This is a mobile service you cant do that ! «then he hung up on me.
I’ll take my business elsewhere.

Ok, so I am updating my review because the owner did manage to call me back. He seemed like a really nice guy, although I did not meet him. Unfortunately, he only services the Queens area. Nevertheless, he was helpful in providing some grooming tips, and «things to look out for» when selecting groomers.
I appreciate his honesty, and helpfulness. He is A-​OK!

So I just finished up with this service and I feel that I need to write a review. I called them up this morning at around 830-​ish to make an appointment for today or next SaturdayI left a voicemail and they return my call within the hour the guy seemed okay enough over the phone and offered me an appointment for late this evening 6 o’clock which was fine with me. I was staying home all day anyways he ended up calling me back at around 230pm and told me that he was running early and that he would be able to come within 20 minutes. Which he did so instead of him seeing my dog at 6 o’clock he saw him at 3pm. He called me up when he got here he parked down the block from my house I walked over and it was a young Dominican guy I think probably in his mid to late 20s. He seemed ok but couldn’t really get a good feel of him. So I made a quick decision and I left my dog in his care. I asked him how long would it take and he said 20 minutes. So I went back home and 15 to 20 minutes later he gave me a call and my dog was ready. Now this is the second time I’ve gone to a groomer and I don’t know but I think 20 minutes was a bit to quick so that kind of struck me a bit odd or I may be wrong. So I got to the van picked up my dog and he seemed happy. Now the thing that bothered me was when I got a price form him in the morning they told me $ 55 and that covers the bath nails and cleaning of the ears. His nails were already cut and I don’t think they did that much of cleaning his ears since they were already clean. And since the guy called me back less than 20 minutes I don’t think he did $ 55 worth of work. But that’s what he charged me I think he should’ve lowered the price down to $ 45 since he didn’t have to clean his ears really and cut his nails. But other than that I think they did a pretty good job I see a couple other reviews here that look pretty bad but I didn’t get any of that off of these guys. So I will probably call them again. If I can’t make it to my usual groomer which is a dog’s best friend. Well hope this review was helpful. I’m undecided whether I should give him a three-​star or fortes star

seems to be the only mobile groomer in the area. i dont get the whole leave a message and well call you back thing, is he avoiding someone? i left a message and he called me back 2 minutes later after listening to my voicemail. Had three poodle mixes groomed, they came back looking like someone blazed through the process, I guess they dont use different sized blades, just attachments, so all the dogs had track marks on their bodies. The ears were all left completely untouched and the tops of their heads were shaved off. James even charged m $ 10 more for one of them and claimed he was «peeing and pooping everywhere», which I find pretty ridiculous since I had just taken all of them for a walk beforehand to prepare for the groom. The three of them were all done within an hour, they need to work on the quality of their work! Wont be using them again and definitely DONT recommend them!

I was seriously looking forward to using Trim Up The Pup for my dog’s grooming ever since moving away from my favorite in Bergen County.
I don’t get the whole «call back and leave a message, and someone will call you back.» idea. Why not just get over it in one call?
So I call and leave a message, hoping to get a call back from them that day/​night. Nope, they call the next day and I miss the call. I call them back and the guy (James, I believe) says he’ll call me back later. He doesn’t call me back that night, but calls me this morning and I miss the call again! (I was underground.)
The whole phone tagging thing is so stupid and unprofessional. Just call me back with the prices. How hard is it to give me a price on a 12lb dog getting shaved?!
Needless to say, I never even got a hold of him. And I’m still on a hunt to find the best groomer for my pooch.

Do not use this company! The first time I used them in 2009, they shaved my puppy (poodle mix). Her hair never grew back the same way. I foolishly called them again in 2010 because I was desperate to find a groomer. The groomer that arrived was one of the rudest people I have ever encountered. He parked two blocks away from my house and when I asked him if he could move closer to the house, he became argumentative. When I told him that my dog gets nervous while being groomed, he told me he didn’t feel he wanted to have me as a customer and drove off.

We tried Trim Up the Pup last night. First of all, this is a very convenient service which comes to the door and has the added convenience of accepting a check as payment. We also found a great ease in obtaining an appointment. The cost of the grooming for a bichon frise was $ 65.
Flavio was the groomer and he did an excellent job. My dog came back calm and happy, very clean and nicely groomed. He took special care to make sure that his warty growths were not damaged. Tucker smelled very good and I think he listened to what I wanted him to do. Good job!