Forest Lake Chrysler Dodge Jeep & Ram

My Wife brought in our Ford truck for a standard oil change and walked out with a $ 68 invoice. We have been to Wilcox in the past for oil changes on both our truck and auto. The prior service was $ 24 – 29 and included oil, filter, tire rotation and car wash. Sometime between then and today they have changed the service. After the service was performed and my Wife questioned the size of the bill she was told that the truck required synthetic oil which is not true. Interestingly, the service reminder sticker they placed in window shows 5k miles before next change. If they used synthetic oil the service life should be longer, so I“m not sure what I actually received. They also rotated the tires at a cost of $ 19.95, which I would have thought would have been disclosed by the service writer at the point of drop off. The free car wash was still nice.
We have no Ford dealer in Forest Lake otherwise we’d have gone there for the $ 39 Works package or to Tires Plus where they disclose your service cost up front. Either alternative provides better value.
Past service experience had been positive but these recent events have driven me away for now.

I love the service department here! I can make an appt for the same day, they get you right in and get you out quickly. They have all my Durango’s records, took care of a minor recall issue before I even knew about it. Everyone is friendly and want you to be comfortable. Beast service department I’ve experienced.

Seriously wow experience!!!
Purchased a used Durango from this dealer and am not only loving my «new to me» truck, but was treated very well! As a woman purchasing a vehicle, I was concerned going into the dealership to begin with. However, I was treated well, given a fair price, and everyone I came in contact with was incredibly helpful!
Will definitely be back the next time I need a car and would recommend them to anyone looking to buy a car!

Terrible experience with the service department. Gave runaround. Told conflicting stories. Dealership have a bad reputation for overcharging for service and parts. Wilcox did nothing to dispel this notion. Have been a loyal jeep owner for years. This experience has made me think twice.