Sam’s Cleaner

I understand that statistically some things will not come out perfectly in this business. however, what bothers me most is the lack of integrity in not owning up to their mistakes when I am picking things up.
I have had two things ruined here, to the point of being unwearable. one was a cocktail dress that had all these small 3D shapes on the front which were covered in fabric. well, they burned all the fabric covering off those shapes.
the second was something that came back with a huge red spot on it, as if they had let something wet and red sit next to the item until it dyed it.
with both of these things, I was very surprised that they just packaged them up and gave them back to me without a word. I mean, someone in the back must have witnessed what happened!
another minor thing is that one time they couldn’t find my dress. they asked me for an image of it but I didn’t know the brand so I had to remember where I had bought it, call the boutique, describe the dress to them, then google it online and email a picture to the cleaners. they then found it but the whole process took a while.
I’ve had a few minor things happen at big apple cleaner a block away, which is why I have been taking some things to this spot, but I’m done with these guys.

If I could give this place negative stars, I would. I’ve lived in Fort Greene for 15 years and was used to sweet Jody at Different Cleaners (the same location but previous owners). She was so friendly, she’d sign for my Fed Ex packages!
I’m not sure how the surly, incompetent couple who runs the place took over but one day I went in and Jody wasn’t there. Apparently, the business had been sold. Being too lazy to go a mere block down the street to Big Apple Cleaners, I began using them even though the man behind the counter snarled at me when I politely inquired about Jody.
They shrank an Alice and Olivia cocktail dress to the point where I can no longer wear it. I went back. They shrank too many tops too count. I went back. This past week, they lost three pairs of my jeans: two American Apparel and one Rag and Bone. I was polite to a fault; they were in possession of my clothes and I wanted them back.
The last time I went in to check if they’d found them, being sure to put on my calm, cool and collected face, almost immediately the older man lashed out and began angrily berating me. I had been polite to a fault (EVEN THOUGH THEY HAD LOST MY CLOTHES) and he immediately became angry, defensive and utterly unprofessional to the point of being slightly scary.
Life is too short to deal with rage-​a-​holics. I told him he was being incredibly rude and that I’d take my business down the street. Clearly, my lost clothing was not something he or his wife (who was trying to calm him down) were interested in giving any more time to.
Incredibly poor dry-​cleaning/​consistent clothing shrinking + abusive customer service= HELLO BIG APPLE CLEANERS A BLOCK AWAY. I’m not sure how great they are but anything’s better than Son of Sam’s Cleaners.

Wow! I guess I am not the only one who has had a bad experience with this place! After the first mishap (a lost article of clothing), I thought it was just a fluke and decided to give them another chance. Then my brand new sheets came back with a hole in them after sending them to be washed for the first time. Now, they want to charge me $ 40 to hem two Ikea curtains! When I balked, he lowered the price to $ 16 each one (still quite pricey to sew a straight line in a piece of material) and so I left one curtain with them. When my husband went to pick up the laundry and the curtain, he was charged $ 18 for the curtain! While Sam seems like a nice enough guy, his wife (?) is downright rude. She often seems to overweigh our laundry and she was the one who wanted her husband to charge me extra for the hem job. Looks like I will be looking for a new dry-​cleaners!

I’m not too familiar with tailoring prices, but I know $ 30 is too high to hem 2 standard window curtains. And $ 15 is really high for patching a hole in some jeans. I’m going somewhere else from now on.

I brought in a few linen shirts for dry cleaning before a winter getaway.
My shirts were returned shrunk and starched into stiff boards. Not to mention I received 2 wrong shirts back and had to trek down there to swap back the random shirts for my shirts. I had to wait a few days then return to get my shirts. Fortunately they found mine but this NEVER happened in 6 years of going to the previous establishment at this location (with the incredibly nice staff). I was sad to see the old owners go but even sadder to see the new owners ruin a good local establishment.
I was about to go down to get pants hemmed but I decided to check reviews here and seeing the other reviews I thought I would chime in to confirm what everybody else has said: Avoid this place like the plague!

Used them a few times over the years when it was Different Cleaners for simple tailoring and dry cleaning, and it was usually a fine (but expensive) experience. Never a great experience.
The last job I had them do was a jeans hem, which they rolled up and GLUED. Glued. It’s 2015. We all know by now that the people expect to have the original hem reattached! They did correct it, but they still charged me full price even though the job took an additional week.
The pair of pants I had hemmed before that came back with one leg a half inch shorter than the other. That might not bother some people, but it wasn’t ok with me.
On top of all the above, the older gentleman who now runs the counter comes off as scary and rude. Sarz Sam’s, I’m out.

My husband and I had been customers of Different Cleaners II for 4 years. They were incredibly nice. Recently the business was sold and became Sam’s Cleaner. I have to say this was not a good change! What I loved about Different Cleaners II was the care for fabrics and the customer, incredible professionalism. We can find neither under the new management.
I recently brought in a recently purchased sweater there. The sweater came back with 2 holes on each arm and the arms inexplicably shrunk. Accidents happen. That’s when good customer service comes in. A simple acknowledgement is often enough. When I went to Sam’s by to drop another bag of dry cleaning, I mentioned it to the owner. Of the bat, he was defensive and belligerent. He would not take my word for it and made me go get the sweater from home. I came back and showed him the damage, he said it was impossible that it happened during cleaning. I told him «but sir, I assure you it was a new sweater, it did not have holes before I brought it in» he kept denying and later started accusing me, saying «you put the holes in it.» Unable to understand what I would gain from putting holes in my sweater, I kept trying to reason with him. He got uglier and more belligerent as the conversation went. I had two pants to pick up. I asked whether I could get a credit for the cost of cleaning the sweater (though the sweater was completely ruined, I did not think this guy would be the type to offer $ 70 to keep me happy). He said «You can’t have your clothes back unless you pay in full.» So I did.
I was shocked by the attitude. Fort Greene is still small and very neighborhoody. None of the businesses have this type of attitude and I never had a problem with any other business. He is new to our neighborhood and is lucky to inherit another business’ customer list. But I am convinced he won’t be able to retain them with this attitude. I would suggest walking down a block to try the other dry cleaning business. At least you will be greeted with a smile.