A-1 Appliance Service

Had trouble with my dryer… turned out the circuit breaker wasn’t completely engaged. My oversight, yes, but 55 dollars for a two minute service call? There should be a discount for the home repair challenged… 25 dollars would have been nice… and I would have been more likely to use the company again and recommend them.

The general public should RUN AWAY from ever doing business with this company. Here‘s my experience. I had my refrigerator evaporator stop working. I called for a service call and a gentleman showed up as scheduled the next day. So far so good! When he arrived he takes apart my refrigerator and shows me the evaporator not working properly and then says I‘m not a expert in refrigerators, the company will need to send out the expert in this area. Why did they send out a technician without experience when they knew my problem?
When the Expert shows up before he even opens my refrigerator he says I know you need a new one it‘s $ 1600.00. When he saw the look on my face he then starts to explain how refrigerators my size cost a lot. He also Waves 3 tickets from other customers who are getting the same thing done for the same price this week.
Hmmn FISHY TO ME 3 customers have the same size refrigerator and evaporator and model as me!
When I showed him a receipt that 5 years ago I had the evaporator fixed for a leak and its cost only a few hundred dollars from another company, then he decided to actually look for leaks.
After being unable to determine the exact location of the problem he then says the best I can do is $ 1500 and that this repair was a 5 – 6 hour job. Really ?
I decided to shop around and get other prices knowing this guy was handing me a line of BS.
My first call was to Sears appliances to find out the actual cost for the part it was $ 273.50 and they could send out a repair guy but not for a couple of days. My total cost including install was going to be less than a$ 1,000.
My next call was to AAA CENTURY APPLIANCES a company that had great reviews on Unilocal for a third price. To my dismay there quote was only $ 695 total and they could install it the next day.
They arrived promptly the next day installed the new one in a professional manner and I plan on giving them a HUGE like on all review sites. When a customer is desperate watching food spoil and not having a refrigerator to use for your family, the last thing you want is someone gouging you!
THEY SHOULD BE EMBARRASSED BUT THERE LAUGHING ALL THE WAY TO THE BANK

A few years ago my garbage disposal needed replacement and I called A1 to fix it. At the time I was living out of town and they made it easy to communicate and pay. The other day I put a huge chunk of something down the disposal and the thing «just stopped». I figured I broke it with stuffing it too much so I called Sean at A1 for another replacement. He asked if I got the reset button (didn’t k ow it had one!). I pressed it and Voila! I thanked him a ton for an easy explanation and not replacing something which was an easy fix. Thanks again!!!

This is the worst experience I’ve had while trying to ask for help in America! I called them because I wanted to help my landlord fix those damn machines in my apartment. They were absolutely rude on the phone. I am just a student trying to learn English and it is hard to speak over the phone. I am rating this establishment one star because of poor customer service. It was completely rude he made me feel ashamed and embarrassed. When I tried to explain what I needed he talked over me very loudly. I asked him to have some patience with me and he made fun of me and by the time I explained what I needed I just felt like he was bullying me. I was in shock there is no reason to raise your voice over the phone. Completely arrogant and disrespectful.

Mike came and fixed my dryer in 30 minutes. He showed me and explained to me what was wrong and gave me a few good suggestions so that this would not happen again in the future. For sure this was much cheaper than buying a new dryer. Am very happy with their service.

LG front end loader was leaking. Miguel was professional and courteous and communicative. Quickly diagnosed the issue (hole in the front door seal) and completed repair for reasonable price once part came in.
These guys are professionals and based on this experience I will call again and would recommend to family and close friends.
Marc 9÷23÷15

I called for service after 12pm, by 4 James was here. James ordered the part for the next day but then found it via the bosses special delivery. We were up and chilling by 6:30pm! Great Communication and even better Service! Thanks A-​1 and James!

Same day service to repair a washing machine. Great service. Miguel called to confirm he was on the way only a couple of hours after scheduling on Monday morning. Reasonably priced as well. Highly recommend. Thank you.

I would avoid. My refrigerator/​freezer was making a clicking noise and at times was not cooling/​freezing correctly. I called A-​1 and they sent out a technician. The technician stated that since the appliance was operating at the time he was there, and he could not hear any clicking that there was nothing he could do. Charged me $ 55 for the call and stated if there was a problem within 30 days the $ 55 would be credited to the actual repair. The guy did not even move the appliance to look at the back. 45 days later the refrigerator was not working and the clicking was occurring more often. I texted the tech and he said A-​1 would not credit the $ 55 to the necessary repair.
After some research, almost all blogs stated that the clicking was coming from the compressor relay. Today, I had a different company come out and as soon as he moved the refrigerator he saw the problem. The vents for the fan and coils were clogged which was causing the compressor to overheat. He vacuumed out the vents and cleaned the coils. He also changed the relay and installed a heavy duty replacement since the old relay was tripping for the past month and a half. He stated the newer refrigerators are notorious for having clogged vents because the vents are smaller and it is a common problem. I find it unacceptable that the A-1’s technician did not even move the refrigerator to check the vents, the cooling fan, or even place his hand on the compressor to see if it was overheating.
I would not recommend A-​1. I wasted $ 55.

TERRIBLE customer service, extremely disappointed. Feel robbed of our $ 150. We called him to repair our washer, it took over an hour and the whole time he was unsure of the issue. He seemed to get it working and said if anything call back and I will come back and take a look… no charge. Well within 2 weeks our washer started acting up AGAIN, we called and he said it would be about another $ 250. I hate giving bad reviews, but when your insanely rude and lack customer service people need to be warned. I expect this review to disappear, as he said all you have to do is pay for bad reviews to disappear. Smh.

The guy who answered the phone seemed like he was a little slow. It took him five minutes just to get my address and phone number. He was also rude. They are not able to schedule appointments only give you time frames which is not convenient for most people. I would highly not recommended

Horrible service. I had an appointment set for 1^st stop in the am.
Tech calls at last minute to tell me I am rescheduled.
I then call the office and is told the owner Sean made the change and I need to complain to him the only problem is he doesn’t come in until 12.
I recommend you call someone else more professional

My dryer wasn’t working I had no idea who to call. Found A-​1 on Unilocal and so glad I did, Professional and courteous. A very nice man came knew what was wrong ordered and came back with correct parts. Fixed my dryer and completely cleaned up after himself.
Price was reasonable too.
I highly recommend and will certainly call again.

Horrible service. Never showed up. Owner acted as if he didn’t care and then decided to hang up when I asked his when someone was going to show up

Inexperienced in diagnosis and gives false estimates. BEWARE after you pay the required amount! You may never see the tech again to fix after they get this free money. I will stick to sears.

My whirlpool washer has not been working well. I googled this company. ‘Buddy’ (I assume the owner) was short, but got Miguel out here right away. He looked at, recalibrate it, (essentially turned it off and then back on). Said he couldn’t find anything wrong (even though I was standing here explaining the issue wasn’t when the machine was turned on, but mid-​cycle). He then went on to say– it may be the mother board, he didn’t know, it can’t be fixed and advised me against by ‘Chinese’ or ‘Koreans’. I was CLEARLY offended by his blatant racist remark, so he recovered by adding… for lack of accessibility to parts.
He left, and the stall and non draining happened again, so I called Buddy.
He didn’t like that I said Miguel ‘claimed’ that is was… And started telling me what I couldn’t and could say (as if I were one of his children). Needless to say this made me irate. He spoke to me as if I were a bother, and he annoyed to have to talk to me, again! He hung up, saying he would call back and never did. A week later I received a void check, and note saying ‘don’t call us again’.
I have been shooting BLANKS down here in Florida with local companies and then customer service…

I have an 8 year old LG Refrigerator that isn’t cooling sufficiently. I called A-​1 and Miguel showed up the same day. He was friendly and spent some time looking.
As soon as he found a «partial frost pattern» on the Evaporator coil, he stated «can’t be fixed» and «too expensive» and «EPA fines» and «better to buy a new one» because it is a «sealed compressor». Took a $ 55 service fee and bolted.
I called a different repair guy who brazed on a valve, checked the refrigerant levels and gave me a better estimate on a repair.
I would say if you have a fridge that has anything more than an icemaker problem these guys are not the guys to call. Sounds like they don’t want to deal with Refrigerants.

I total just googled repair companies in my area & checked out reviews on Unilocal and found A-​1 appliance repair. I was impressed with the reviews and took a chance. I’m happy I picked A-​1 appliance.
They called me back right away & sent out a repairman later that day. Miguel came out looked at my dryer and discussed the problem and the price to fix it. The price was right and the part was ordered. Miguel was great. He was informative & super trust worthy. He was also neat. He cleaned up the work area after he completed the job. If you are looking for a repair company you can trust look no further these guys are great.
It’s so stressful when a appliance breaks & you are stuck looking for the right repair person to fix it. Trust me call these guys and stop stressing.

Outstanding honest service. My dryer sits outside in a shed and parts fail regularly. First time had a repairmen to the house to troubleshoot he dryer and fee was reasonable. I’ve taken dryer parts in that I thought failed and instead of selling me the part requested they tested the part only to find it was ok. On that instance I ended up finding a problem with an electric feed. One time before I knew how to test fuses, thermostats, heating elements, I sent all the parts in with my wife. They tested the parts and only sold the bad part to her.
More businesses should treat their customers like this.

As goog as it gets! yeah… Sean is fantastic! He’s got an endless knowledge of all appliances of any brand. He knows them by probability of faulty components in the proper order… He helped fix our fridge by phone, his support is invaluable… thank you Sean …