Delta Force Moving Inc

My wife and I contracted Delta Force Moving, Inc. for a move on 02/​15/​2016. The order was placed over the phone and we requested 4 strong movers because we have very very heavy furniture, we explained that were moving from a 3 bedroom home to a 4 bedroom home with stairs, we explained that even though we currently lived in a 3 bedroom that we have actually 5 bedrooms worth of furniture because we recently were married and consolidated two homes into one. We were reassured that their movers were strong and experienced.
On 02/​15/​2016 the horror begins:
* 3 movers showed up @8:30AM (Not the contracted 4) with one dolly. We were told the other mover was on his way. An hour later was told there would not be another mover and the rate would be reduced. I then asked why the mover only had one dolly, because the driver stayed in the truck the majority of the day and was not helping the other two drivers. The driver became irate and began to use profanity towards me, as I walked back into my home. My wife intervened, as the altercation elevated. As I was reaching for my cellphone to call the police the driver thought I was reaching for a firearm. The driver ran out to the truck and threatened to his gun out of his bag and then told us that he was taking our property back to the warehouse. My wife began to cry and then the driver calmed down.
* The movers were small to medium build
* They arrived with a medium sized truck (Multiple trips, which means more billable hours)
* The driver and movers went missing for over an hour during the 1^st trip to the new home, which was only a 15 minute drive
* The movers had to stop working for a total of 3 hours due to rain. Instead of moving the furniture upstairs in the new home the movers stayed in the truck and stopped working.
* The driver was arrogant and vulgar to my wife and myself
* Called the office to report these incidents during the move. The office offered a 10% discount.
* On the second trip back to our new home the driver refused to move and load the truck with the remaining of our property because it was late and he was ready to leave.
* The next day we began unpacking and we begin to notice that our boxes were opened and taped again with brown packing tape. We used clear packing tape when packing our boxes
* We had property damage on the walls of our new home, our bedroom furniture that is less than 2 months old was damaged
* We had property stolen from our closed boxes. The driver stayed in the truck for the majority of the move opening boxes and stealing our property
o Items Stolen
Check book
1 jar and 1 container filled with change valued over $ 100
Jewelry (Diamond earrings and costumed jewelry totaling over $ 1,000
Still finding items missing as we continue to unpack
As I am writing, I am reliving this experience all over again. My two teenaged boys (Twins 13yrs old) were traumatized by these events. They kept asking us if the man who had stolen our property would return to harm us. We had to reassure our children that they were safe.
The following morning we were contacted by the owner of the company (John Theodore) prior to us calling ourselves to report the horrific experience and service we received. The owner informed my wife that the two movers had made claims of how the driver mistreated us and how they were in fear of the life during the entire moving experience. They witnessed how the driver threatened me with a gun (Was never pulled out) and how he spoke to my wife and I. My wife confirmed the claims of the two movers and began to explain the entire move experience. The owner came the following day to our and met with my wife to see the damaged furniture and went to the old home to see the remaining property that was not moved. The owner refunded 2 hours of service for the disappearance of the driver for an hour and an hour due to the rain. The owner and one of the movers from the 15^th apologized over and over for the service we received. At this time asked for the name of the driver in order to file a police report. When looking up the name of the driver to check his criminal background I discovered he had several felonies dealing with possession of drugs, burglary, grand larceny (Theft), and check fraud. I called the owner and asked why he would hire a felon convicted of theft and allowed him to be in my home. He told me that he does not do background checks and had no idea that his employee was a felon.
The owner sent another truck and movers to remove the remainder of our property from our old home and sent a $ 80 check for two broken lamps. I have spoken with the owner (John Theodore) requesting a full refund and he informed me that the 2 hour refund and the reimbursement of the two broken lamps would be all that we would receive.

I hired Delta Force to move my family from The Bridges in Delray Beach to The Paramount Bay in Miami. They provide proof of insurance to satisfy the association and did an excellent job — fast, friendly and most importantly, completed the job without a single scratch on any of our belongings! All for $ 100 hourly with zero hidden costs or fees. Highly recommended.

The worst moving experience of my life. STAY FAR AWAY — BE WARNED!
— They rolled up 2 hours late to our move (2 HOURS LATE, moving in, in the dark now)
— They over-​charged me big time on the whole move (quoted $ 490 move cost $ 1,190)
— They damaged very expensive Pottery Barn Couch, Chair (really bad damage, $ 7k furniture)
— Badly damaged our stairs and Front door trying to move (left grooves in the stairs from dolly and gouged door and door frame with dollies time and time again even after we showed them they were causing damage)
— The movers STOLE items from our boxes (Verizon FIOS router along with other items went missing)
— They moved ridiculously SLOW and ran up our charges (10 hours instead of 6 hour move)
— They took 1.5 hours to drive 3 miles to our new house (we got there in 10 minutes and were waiting)
— They took 2 hours and 15 minutes worth of breaks and only excluded 30 minutes for breaks
— They were hostile towards me when I asked them to move faster please
(they actually all most got violent because I started to unload boxes faster then they did)
— Talked to management and they asked us to send them photos of damage, we did and they blew us off and we never heard back from them.
— They then has the moving boss who supervised our move call me and harass me about how they did nothing wrong.
I would love some customer support here but don’t expect it. They are shady in every way.
STAY FAR FAR AWAY FROM THIS COMPANY!!!

These guys were great! They moved my furniture in half the time of mover I used on last move. They really used caution and care in protecting furniture, loading and unloading. No damage at all. They were very friendly as well. I definitely recommend them!

I don’t normally write reviews but I’m SO grateful I found these guys. The thought of moving was so stressful for me and this company handled all my concerns and made the move smooth and efficient ! The customer service girl was super sweet and everything went as I was told it would. Thank you SO much Benny and Josh for all your hard work. I will 1000% recommend Delta Force

Delta Force, because of the monumental screw up with Job No: BG1848313, not only did I have to find another moving company on very short notice to do the job, guess what, since we didn’t move out of the apartment on the day you were suppose to move our stuff out, guess who’s not getting their deposit back.
You guys need to get your act together and send me that refund as promised.

I had Benny and Jesse for my movers on 12/​31/​2015, and they were great!

Best company ever! They were fast and very careful with my stuff. Everything was handled with care, unlike previous companies I’ve used. I am very impressed with their pricing and professional employees. They also employ veterans which is amazing! I looked on their website for a quote and was very surprised how easy their website was to find out all of the information I needed, it was also accurate! Thank you, John (owner) and the other guys again for your amazing services!!!

Josh and John G. did a great job! These guys were totally sweet, and great to work with! They got my move done fast, and they handled my items with care from start to finish. Support our veterans and use these guys! You won’t be disappointed. A+++++!

Great guys with this company. I was very impressed they are clean & move fast. I highly recommend them. Nothing better then hiring a veteran!