TruGreen

Wish I would have visited Unilocal before signing up for this TERRIBLE service. A 10 X 5 area of my front lawn has completely died. The Trugreen service tech said it was lack of water. Now I don’t have a sprinkler system, but I have watered with a «fan» type sprinkler for the 30 years I have been in my house. This dead area is surrounded on all sides by beautiful green grass. I had one of Trugreens so called Supervisors come out and that idiot is trying to tell me the same thing, lack of water. There is no possible way this area could have died from lack of water and be surrounded by nice green grass. I NEVER water the sides of my lawn between houses and the look better than this are. If I were you I would certainly stead clear of this horrible company. There is a reason why they earn one star and it’s because you can’t give zero!
After my contacting the BBB, Mike, Area Manager for Trugreen came out and looked at my lawn and verified it had chinch bugs. Mike had my entire lawn treated and he and his crew replaced the infested areas with new sod. Mike and his crew went above and beyond to make sure I was satisfied. I’ll stick with my 1 star cause no customer should have to go thru this

Wow, It looks like I’m in good company with respect to so many negative reviews. I recently signed up for the lawn service and tree and shrub service for one year back in late December ’15. On the tree and shrub service, I was particularly interested in having my ficus treated for thrips; however, I requested three different times for the technician who was going to perform the service to call me so that I could explain what needed to be done. Never called! When I received the report of the service performed, it was mainly fertilizing! Nothing to treat for the pests. Several weeks later, still same issues! I’ve now called a fourth and final time and hope to hear from a supervisor for a resolution. If not, I’m cancelling the service as they’re not addressing the issues I’ve so patiently requested resolution for and they refuse to return my calls.

do not use trugrren!!! they took our money and killed our lawn and thousands of dollars of shrubs!!! this is an evil company. we are ready to sue them. and two other neighbors said tgey killed their lawm too! sorry i didn’t check reviews first! hate lawsuits but need to do it ., who needs that stress?

Stay far away. They take you money and then randomly do your lawn. They recently missed me three months in a row. I only found out when I called into the call center and the rep slipped up and told me. This past month they did my neighbors yard who does not even have their service.
They will steal and lie.
Mark

Billed $ 566 for aeration and lime service that was not performed. The technician falsified the service report to show services had been performed when they were not. The weed treatment ruined my lawn. Customer service is awful and this has still not been resolved after more than 2 months. Terrible company.

Absolutely horrid service. Called to ask to gave a manager meet me at my property 4 times. Never get called back except for additional solicitation of more service. They killed my new SOD by fertilizing after I told them not to fertilize new sod. I called yesterday and the manager literally left the office and avoided my call. Do not use them they will KILL YOUR LAWN!!!

Horrible service/​did not improve lawn and then they kept charging me after the agreed service period expired, then I had a hassle with their collection agency. Wish I had read the several negative reviews on Unilocal before I hired this company.

I came here to write a review, but I see I have plenty of company. I paid for a year in advance, and they’re «service» did absolutely NOTHING to solve my weed problem. After several complaints, they sent a supervisor out to see the problem, and he said we need a commercial application. Over the next four months, they kept sending people out to do the exact same thing they’ve been doing. When I told them I was finished giving them any money, they offered to do a free application, certain that they can solve my problem. When I asked what they’ve been doing for the past 13 months, and why now did they they think they could solve the problem, the response was «I can’t answer that». They want me to pay for another year, and I want my money back for the past year! STAY AWAY.

I was sooooo close to paying for the entire year which was only $ 250. A guy walking the neighborhood knocked on my door and gave me the quote for fertilizer, weed control and Pest control. I decided to call the main line to inquire about pricing and services and flat out play dumb. They priced me out at $ 430. I told them a neighbor just got quoted $ 250 and he said that’s impossible. The fact is, I have the handwritten quote on the brochure with the sales and cell number. I think I will call Scottys and pay a shit ton more… DAMN I thought I was getting a deal!

Really bad service did not come out liked planned. I had to call three times to fix billing issues. I told them about the back not being done they told they would come again multiple times but they never came.

AVOID AT ALL COST!
Horrific service, irritable sales people; Should’ve listened to ALL my neighbors and went with Scotts. 1^st I had major damage to my lawn, that they claimed was «chinch bugs» which I never had that issue before. After almost two months, the dead grass started growing back, but I asked to «suspend service temporarily». A few months later, they sent someone out anyway, submitted me the bill and when I challenged it, they forwarded to their collection division. I just paid the $ 23.50 bill and terminated the account ($ 23.50 is not worth the hit to my credit score) however, i encourage any and all to strongly reconsider.
Signed,
Disappointed Ex-​Customer

I agree they are a total rip off, don’t even deserve one star, I was promised a 6 week service and I started getting charges on my credit card every two weeks for service which I did not requested. I disputed my credit card, contacted Chris Urso general manager and he never replied back to me, then True green started bombarding me with phone calls that I owe them money for something I had cancelled over two months. This is a very sketchy high mafia business. I would never hire them ever. I hope they go out of business so they stop taking advantage of people.

TruGreen is a true rip off. Called to start service because of weeds and brown spots. Also have new pups and wanted flea and tick control. They said it would all be included. After a few treatments I get a call from a «manager» trying to sell me lawn pest control. Told them already had it and they said it was not included in regular service.
I discontinued service.
Got a call a week later to tell me they noticed I had brown spots and weeds. Problem was they had serviced my lawn less than three weeks before.
They don’t even deserve one star.

Scam artists. Just want your money but provide no value with their service. Your grass will die if they are relied upon.

What a disorganized company! I asked to meet the service man to go over my property prior to application. 2 weeks went by and no one showed. After calling 7 times, they lied and someone had gone. I cancelled my service. 2 days later a regional manager called and LM. When I called him back, he was always busy. Finally spoke to area manager. Found out they had billed a WHOLE year without my consent. Every customer service agent was pleasant, but it was just a run around. Don’t bother using this company.

These people are total scam artists. My back lawn was in seriously bad shape. They came and sprayed for bugs, grubs and fungus. 3 weeks later, with no improvement, we asked them to come back and do it again. The lawn got so bad that we decided to stop our service with TruGreen and get rid of the lawn. It’s now all rocks, plants and mulch. Just the other day, I received a call from John, allegedly a manager, saying he had been in the neighborhood and notice our lawn was full of grubs. He wanted to put in for a service call for us, but noticed our account was no longer active. When I questioned him about what he saw in «the lawn,» he totally lied all about it. What a scam. Stay FAR away from these folks.

After reaching out to TruGreen via internet, I was bombarded with phone calls non-​stop to sign up. It turned me off so bad that I said, «no thanks.» I ended up getting a call from one of the local franchises and decided to try them. HUGE MISTAKE. I read reviews and should have known bettter. I had weeds that I was hoping would resolve. They burned my yard where it was perfect but the weeds are worse than ever. Each time I said do not let anyone put anything else on the yard, they came back and applied more chemicals. TWO MORE TIMES… Guess what? No one has followed up on my complaints but they sure pestered the hell out of me when they wanted the business.

In my opinion their employees are dishonest and do poor service. I have a security camera system covering my entire property. The truck pulled up. Driver spent 15 mins. filling out the ‘service report ’ claimed to fertilize and spot weed treat front sides and back of house. Only problem is that I have NO grass on sides or back. Liar, Liar pants on fire. He threw down some fertilizer in front and bolted.
I called office and invited owner to come over and watch the film. They refused. Naturally I didn’t pay and canceled service.
They still call every few months like nothing happened and ask to resume service. Save your money folks. Buy a bag at Home Depot and put it down yourself in 5 minutes. You will save hundreds and get it done right.
Message to TruGreen: Stop calling… you’re done here.

Don’t waste your money. I have been a customer for almost a year, I have had continuous problems with weeds and browning in my lawn and have had continuous problems with yellowing on my palms. I have called month after month to complain and have never had a manager return my calls, I tried to give them some time. I figured it would take time for the fertilizer to effect the palms and to properly effect the lawn — now I have a lawn that looks like hell and 2 out of 10 palms that are near death.
Called to complain on Wednesday afternoon and was prmised a manager would call — still haven’t heard from them — called again today at 4pm and afer 35 min on hold was transferred to the answering service.
Zero accountability and I seriously doubt if they were ever actually fertilizing my lawn or if they were just spraying water.