Residence Inn Fort Wayne

Oh my! From the moment I walked through the front door the white glove service came out. I LOVE this hotel. Nathan is the sweetest front desk guy I ever met. Today I asked for a couple items since it is the weekend and I asked for no service this morning. Nathan went the extra mile bringing me towels, emptying my trash and yes… a spare roll of toilet paper! He also is very funny. So happy I found this property. A+++!

The rooms are incredible. I stay in Fort Wayne 30+ weeks a year and I really enjoy staying here.
Friendly staff: Yes Yes Yes
King bed: Yes
Fireplace: Yes
Refrigerator: Yes
Full L-​shaped sofa: Yes
Desk AND table to work on: Yes
Breakfast: Yes
Everyone who works here seems to really take a sense of pride in their work. This is a great place to stay when you can’t be home.

The room was dingy, outdated, a bit dirty. We had one towel (for two adults) had to ask for more. The items like the chopping block were stained and dirty, the pots were dirty. Even our bed sheet had a brown smudge on it. I’m glad we brought our duvet cover as hotels never wash comforters and this one was wedged between two sheets. I imagine this is so the used comforter is «somewhat» not touching your skin. It wasn’t «bad» mind you, just in obvious need of an updating. Its kindoff like a labyrinth in there too. Nothing is very obvious. The main entrance is hard to see, the elevator is tucked around in a corner and there is only one. Everything is worn and tired out and makes it obvious you are staying in a place that is frequented, which is a little gross. There was one front desk woman who is thin and tall with dark hair and very friendly but the other ones made me feel like I was pulling teeth to get minor things. They couldn’t even crack a smile. Completely unwelcoming (African American woman and white woman with shortish. shoulder length highlighted hair in her forties maybe). The AA woman had told my husband they don’t do GM discounts, he works for GM. It was kindoff weird because so many GM folks stay there – you would think she would know that. They do, in fact, do GM discounts for those who want to know. I would much much rather stay at another hotel, discount and all, though.

It’s hard to add anything more than what Sarah said. The staff went out of their way to be friendly and helpful. The food and beverages were very good considering they were free.
The Manager told us that they are going to get a renovation in the coming months. They certainly need a complete update.

I am torn about how to rate this hotel. The staff here is absolutely amazing. You would be hard pressed to find better service anywhere, including the best hotels in a major city. However, the hotel itself is greatly in need of updating. The carpet was stained (we had our dogs, so they may have given us that room on purpose), the appliances old, and worst of all, the bathtub was so old and worn, I was afraid I was going to slip while taking a shower. We stay at Marriott all the time… we are gold members, but this is one of the worst I have stayed at. Again, the staff was amazing and would do anything to help you. If I stayed here again, it would be because the staff was so good.

I go to Ft. Wayne a few times a year because my husband and I both have family in or around town. Sometimes we need to stay in a hotel because other family comes in and it’s either that or sleep on an air mattress. We chose to stay at this hotel for the first time for two nights on a cousin’s wedding weekend, being that it’s close to my grandma’s new place and centrally located to other family. There is ample parking available, and the hotel is easy to get around. There is a small pool and hot tub (indoor) which we wanted to check out but didn’t get a chance to.
We had the one bedroom suite, which has a living room with a small table, a couch (with pull out), TV, coffee table, desk, and also a kitchen with a full sized fridge, small over and dishwasher, microwave, and everything else you’d need if you were staying here for awhile. Through a doorway was the bedroom, which had a king bed, another tv (both were BIG and plasma), and then the bathroom with separate areas for the sink and the shower/​toilet.
It was very nice! Clean, spacious, and had everything needed to be comfortable. I was very impressed. The bed was very comfy and the sleep quality was excellent! No noise from the outside or others. Breakfast in the morning included cereal, bagels, waffles, fruit, yogurt, fruit, oatmeal, and other hot options like hash browns, ham and eggs. Of course, there also was juice, milk, coffee, tea and hot cocoa. It was more than filling and included in the price. The ladies working there kept it clean and well stocked. The breakfast area is roomy and clean, and seems newer.
Now, I happened to be staying here when a huge storm hit the area, knocking out power to much of the town, including the hotel. This was halfway through my stay. We ended up getting ready for a wedding at my grandma’s house, since she had power. The employees handled the power outage extremely well. They put lanterns and glow sticks throughout the hotel, so at night when we returned to the hotel, people could get around. We decided to check out early due to my dad needing power for his breathing machine, and not knowing when power would come back on for us to get air conditioning and get ready in the morning. The employee working was very nice about it. The power ended up staying out throughout the time where we would have stayed, so it was a good decision. I was unsure if I would get a refund for the night where I checked out early, but when I called to ask, the manager agreed without question. I was really impressed, because I know it was out of the hotel’s control that there was no power and they surely took a financial hit because of it. That courtesy ensured that this hotel WILL be my hotel of choice on future visits to Ft. Wayne without question. Great hotel, and I HIGHLY recommend it!