Absolutely the best customer service I have ever received since having a cell phone. After several hours and speaking to 7 different Monkeys Doing a Math Problem on the AT&T 611 number, I was ready to break up with them! I decided to go into the store and give it one last shot to get what I needed taken care of — and I am so glad I went to this store. Bernardo was extremely helpful in getting what we needed taken care of. We had a lot that needed addressed, combining accounts(internet, cell and TV), new cell phone device, add a line, and change of a phone number and he knocked it out of the park! We have an infant and were on a time crunch — he had us in and out of there with everything fixed and completed within 30 minutes. The manager was also helpful and interacted with our little one — which any parent appreciates. This team clearly goes the extra mile for their customers. I highly recommend this location to anyone needing to get their AT&T issues addressed and I will return to this store.
Tony H.
Place rating: 5 Tucson, AZ
Amazing how you can go into one AT&T store and receive absolutely horrendous service and an hour later walk into a totally different store and receive the absolute most amazing service! Simply a reflection of the managers philosophies and principles on his or her staff. Congratulations to Tony the manager at the AT&T 6600 North Freeway he is an excellent manager and it shows in his employees! We were absolutely blown away at the incredible customer service we received today from Stephanie Bottomley! Stephanie, even though you have only been with AT&T for four months, the service you provide me and my family seemed like you’d been there for many years! I’m not sure this will ever get to anyone who matters but if it does Stephanie definitely deserves a major kudos for her absolutely incredible customer service skills today!
Kim G.
Place rating: 5 Las Vegas, NV
Visiting from Las Vegas. Popped in to speak with the manager about my iPhone pre-order. I explained my situation with my phone being delivered to his store & we got it worked out. Josh was really nice & helpful. Even though he can’t get my order to me quicker, I am now confident that even though my phone will arrive weeks after I have left Texas, I’m still getting my phone.
Arthur S.
Place rating: 4 Fort Worth, TX
This is a good store to go to whether you’re going for something specific, or need some help figuring it out. The staff is friendly and knowledgable, though it may take a minute for someone to see you. Most of the time I come here they’re pretty busy, but I guess that’s a good thing, right? The store is very clean with all the shelves and displays in order and well organized.