Mokara Spa

The spa is inside the Omni Hotel on the 3^rd floor. You are to arrive 15 minutes before your actual appointment to fill out paper work and undress. We arrived late due to heavier traffic than usual down town (graduation season) What saved us was the valet they offer at the hotel and the Spa validates so that was a PLUS
The spa is clean and gorgeous we did have a late appointment so there was 1 other couple there. The locker room is super small maybe can fit 6 people and it was awkward changing in there into our robes but we managed. We did not get to enjoy the sauna but it looked relaxing. The lounging area is big and comfortable which is where you wait for your therapist to call you.
We did arrive late to our appointment about 5 – 10 minutes after our appointment time I figured it was okay since they preceded with paperwork and our shoe size. What I didn’t know was that they would short us our 50 minute massages which is understandable since I was late although I assumed I wouldn’t be charged the full $ 250 for a couples massage had I known ahead of time I would have rescheduled the appointment for another day.
The room we were getting a massage was not very relaxing because I felt like we were outside getting a massage. We could hear cars, motorcycles, horns etc!!! After our massage they give us water and we go back to the lounge to enjoy Hot Tea EXCEPT there was no hot water. Housekeeping was walking around wrapping up the day and picking up Robes and basically cleaning everything so it felt like we needed to leave! I addressed these issues to the front desk who was checking us out. At first she didn’t know what to say but in the end she told me it was because I was late. Ummmm okay !!! You should have told me I was not going to get my full service! It was very expensive. What I found was a relaxing place to be an expensive stressful place. The most unprofessional moment was when I found out SABRINA who was the manager was on the register right next to us and heard the whole conversation and did not bother to look up and apologize or offer me some HOT TEA to go! Everyone one ready to go !!!

I enjoyed my pedicure here. The spa has a great setting and the waiting room area is great. The one thing I noticed is that the robes are not meant for anyone plus sized… and there is not an abundance of seating. My pedicurist was very nice and did a great job. I would suggest they get more options for nail color. Their OPI selection was very limited.

Just had a facial with Kelsie; it was MAGICAL. I have sensitive skin and it looked dewy fresh when she finished, no redness or burning whatsoever.
The best part was that she didn’t talk about herself too much and she actually listened to my needs. Kelsie knew her products, too.
Would highly recommend for a facial and a really nice treat for yourself and/​or a loved one. The energy is very relaxing!
Dana Gunter
Coordinator, Massage Therapy Program
Tarrant County College

Just got an awesome foot rub from Angelica! Pure Bliss after a night of dancing at Billy Bob’s.

Oh and by the way (2 ½ years later)…I still have a scar on the side of my foot. So when I wear flip flops it looks awful. Just wanted to update everyone… that this is still the worst pedicure I have ever had. It also ruined pedicures for me. I am so nervous to let anyone touch my feet, it really stinks because I used to love just relaxing for a pedi. Not anymore. :(If you read a few reviews down, sounds like someone else got their foot knicked as well. How awful do you have to be to cut someone while giving a pedicure and then want to charge them the full amount. Absolutely ridiculous.

Mokara Spa was the little slice of heaven that this busy and very exhausted momma needed. From the moment I walked in I knew that I I’d chosen a very unique & classy spa. I’m in the health care field so as you can imagine I’m very particular about where I go. As I walked in I was greeted by front desk personal & the spa director, I felt as though they were truly concerned about making my day the best experience it could be. I was pleased that the questionnaire was short, sweet and to the point yet asked al the necessary questions that they needed to get a picture of who I am and what I was looking for. I was given a tour of the spa & it’s amenities by a very professional & friendly spa director. I was shown the changing room which was very private, neat and clean. Next I was shown where the restrooms were which were also spotless and very clean. I was then shown the shower room which was relaxing, private and as a customer I noticed that we were provided w/​the extra things needed to freshen up. I was also shown a nice hideaway also known as the sauna. Last I was shown a very cozy relaxation room. As I looked around I noticed that we were provided w/​hot tea and refreshing fruit infused water. As I sat and relaxed awaiting my services I enjoined the peace and quiet, it definitely got me in the right mind set. I was greeted by Kelsey, she explained that she was going to taking care of me today. As I was walked back to the room where I’d be receiving my facial I noticed the smell of refreshing and relaxing aromas. I was pleased with the look and feel of the room, it was relaxing and inviting. Kelsey began informing me about the products she has chosen for me geared to my needs and wants. The aroma of the products she used were so pleasing and as someone w/​very sensitive allergies mine weren’t aggregated at all. After my facial Kelsey gave me a mirror to examine my skin closely, it was vibrant and youthful… needless to say I was very pleased. I was elated when I wasn’t pressured to buy extra services or products. I was informed that if I was interested in any of the products used that they were readily available in the lobby for purchase. When I asked what she would recommend Kelsey gave me the names of the products, a brief description and informed me of why it would be best for my skin type. I honestly felt as though I was leaving looking 10 years younger. After relaxing in the sauna and showering I proceeded to the lobby. I was again greeted by the friendly staff on my way out who asked if there was any products I was interested in purchasing today. I informed them that I wouldn’t be purchasing anything today but that I was very pleased w/​the services provided and that I absolutely loved the products that were used on me. They gave me a very informative booklet of products sold and let me know if I had any questions to please let them know. Before leaving they validated my valet parking ticket and w/​a smile told me to have a wonderful day. Trust me, I’ll definitely be back!!!

I received a call from the spa today (now over a week later) saying that someone turned in my sunglasses and that I could come pick them up. I got no apology for being told I must have been «confused and left the glasses somewhere else.» I told the woman I would be by later this week to pick them up. After that the phone went dead. She didn’t bother to tell me the hours or even acknowledge my statement. She just hung-​up. Horrible customer service.

Mokara is by far the best spa in Fort Worth. Soothing atmosphere, nice facilities and predictable service. The prices are a bit high, but I find myself going back again and again for Rebecca, the BEST massage therapist I’ve ever had.

Mokara Spa is the spa in the Fort Worth Omni Hotel. My wife and I got separate treatments at Mokara as a gift and it turns out that her experience was much better than mine.
The spa wasn’t exactly what I was expecting but nonetheless nice. It’s located on the third floor of the hotel which is also the conference level. I arrived early so I could take my time. All of the staff were very friendly and helpful. The spa is pretty typical with its blond woods, frosted glass walls and white stone floor… pretty standard.
While I was waiting for my massage I waited in the Hideaway. The Hideaway is their relaxation room for those that are about to receive a treatment and for those that just finished one. There are about eight lounge chairs in the room where they offer you something to read and some water. It was kind of odd because there was no music and all the chairs face each other, and for those that were waiting for a treatment this is where they would discuss their treatment with the staff. It felt like a waiting room at the doctors office…“Mr. Jones!” Not too relaxing.
While waiting I walked around the rest of the spa to see what else was available. There is access to the roof top pool and lounging area which you won’t miss anything if you pass on. There is a sauna and showers available as well.
The main reason I did not enjoy Mokara as much as I was anticipating was my massage. Although the review is for the spa and not so much the massage therapist but the therapy is really what makes the experience. I honestly could not wait for my massage to end. I took it that her feet hurt because she rolled around me on an office chair the entire time. During the massage I could hear all the road traffic and the 18 wheeler air breaks. It also seemed that she was reading from an instruction book… first, rub right shoulder with thumbs… second, stop… third, rub left shoulder with elbow… forth, stop. It wasn’t too enjoyable. However, my wife did have a great massage and really enjoyed it. It just depends on who your massage therapists is that day.
It seems like Mokara Spa just filled a need for the Omni. By no means do I frequent spas but Mokara is barely average. I’m sure if I had the therapist my wife did it would have been a much different review.