Old Navy

The manager was so rude! The cashier I was checking out was new, and needed help processing my SuperCash coupons, so she called the manager over, a lady with medium brown hair. The manager never smiled at me ONCE and was visibly annoyed at me splitting up my $ 200 transaction so I could use my SuperCash and a gift card. She literally rolled her eyes. She said «You can’t combine SuperCashes» I said, «Yes, but I’m splitting up the $ 200 into $ 50 purchases…» And she just sighed and got started. She did mention something about one of my coupons being worth more if I used it differently– so that was nice, but she pointed it out in a way like I must be a huge idiot for not realizing it already. Then she didn’t even say «have a nice day» once the whole 15 minute ordeal was over. I said it very politely to her after waiting a solid five seconds of eye contact to see if she would. She didn’t– so I did. Taking the high road. I think I’ll only shop online. $ 7 shipping is worth not being made to feel like dirt.
They do have a good clearance selection and the biggest shoe section I’ve seen in an Old Navy. The older woman working the fitting rooms was very pleasant to interact with. The parking lot is crowded, but there’s plenty of spaces if you cruise around. I just cannot get over that stonefaced manager. I really, really wanted to get her name, but she wasn’t wearing a name tag. I wonder if she does that on purpose. Whoever was in charge on Sunday, February 7^th @12:45pm– please be nicer!

Despite the three star rating, I like this Old Navy a lot. Well if I like it so much, why do I give it only three stars?
The location is very busy. Hulen is crazy, especially with traffic around the holidays or on the weekends. The shopping center where Old Navy is located has gotten increasingly busy over the years. Beyond all of that, the store is messy and it’s set up contradictory to virtually every other Old Navy store. Women’s clothing is on the left and men’s is on the right. Huh? To add to the confusion, their sizing on the racks is terribly off. You might see a large in front and a small in the back. As someone who used to work retail (including at Old Navy), it drives me crazy to have to go on a wild goose chase to find my size.
The bright side is the selection is great. I can usually find hot items in my size and compare the items in real life to what I’ve seen online. That has saved me from buying some pieces that weren’t flattering in person.
Employees aren’t really helpful and lines are always really long if you come at peak times. They don’t make good use of the employees. Old Navy’s policy is not to have a long line and employees standing around doing nothing. That’s why this store has low ratings on Unilocal and probably does on the surveys that spit out of the register tape every other transaction.

Old Navy now makes cute work out clothes. Yes they are pretty basic, but I can’t afford to shop at Lulu all the time, okay? So when I want some cute leggings and zip up hoodies I come here. The selection is pretty large but the store is always messy. Oh well. It’s cheap and it’s what I expect.

9 of us in line and only one register open.
No one coming over to help. This place is a disaster & I won’t be back.

I walked in during the tax free weekend and I must say the place was quite organized. Things were thrown everywhere but at least they were where they should be. I walked in rather late, but they still had all the sizes I needed. Of course, not everything I wanted was available.
The clearance stuff is usually what I go for.
If you get lucky, you’ll find yourself something cute for under $ 10!
The wait in line went quickly given the volume of the store. I usually walk in here when I’m around and never have a bad experience.

FINALLY, after two years of looking I found a bathing suit. Of all places, Old Navy, which I never go into. I could not believe it. Seriously, the fit was perfect, the staff really attentive for a weekend afternoon, along with a super tidy store.
This blue and yellow bathing suit will really get a lot of use. Who would have thought it was on sale and on clearance. (though, I am not sure how long it will last) $ 8.14 out the door. I nearly fell over! Perhaps, I should frequent this place more. :)