Red Dog Studios

I took lab coats in to have them embroidered with a simple two color logo. In my initial email I was clear about the ready by date… As taken directly out of the original email… «If we are unable to have the work completed prior to the 28^th, I’ll ask you not move forward with the planned work.» I indicated I was having photos done for our website and printed materials and needed the items by end of the month– I provided them the original logo work digitally on the 19^th.
I received an email from Red Dog Studios the following day that the files were corrupt. I copied our designer who in turn sent to them several working files on the same day the 20^th, and they (Red Dog) indicated the files were working that same day.
I called today and the stich proof was ready, it is now the 25^th, however was informed that the lab coats would not be ready by the 28^th… I paid the $ 36.00 «set up and digitize fee» as indicated on their invoice and asked to have the lab coats returned to me. I then left to find an alternative.
The alternative company – who will have the work completed by end of week– indicated my invoice from Red Dog Studios shows I had paid for a «DST» file and to ask Red Dog to email me this to avoid paying a duplicate charge for the set up. I called Red Dog and they have declined to provide the file to me without paying an additional fee which I declined. I will now have to pay another set up fee to the new company. My set up fees are now 50% greater than the work to be performed estimated at less than $ 50.00 with tax.
I would not recommend this vendor for any embroidery work, I am very disappointed. Simply providing to me what I had paid for would have salvaged a customer relationship.

We have used Red Dog Studios for over a decade on our gifts and personal projects. We have had bath towels, backpacks, t-​shirts, Christmas stockings, etc. done by Red Dog and they always do a fantastic job and the customer service is great. I would recommend them to anyone!

Wow — If you want to work with a company that takes no responsibility for their actions then this is the company for you.
I brought shirts and a coat to have them embroider my logo onto and was given a date to pick them up. I was in the neighborhood the day before they were to be ready so I stopped in to see if they were ready. They weren’t and the customer service person told me that she would call me the next day when they were ready.
I received a call telling me they were ready 5 days later! I asked for compensation in the pricing given that they were now 5 days late and was told that someone would call me back. No one ever did.
I finally called back and was told that they were ready on time and i should have taken the time to come get them. I said someone was supposed to call me and they didn’t.
The owner said that since I don’t know who i talked to that maybe it did not happen that way.
No I’m sorry No we’ll take care of it — Just back talk and blame.
Stay away from this place if you can