Penn Station East Coast Subs

HORRIBLE SERVICE. ALWAYS SLOOOOOOOOOOW. Food quality not up to par with other penn station locations. Drive to Newport or Buttermilk if you really have a hankering for Penn station.

I was a customer for years at this location. Food was consistent with freshly cooked ingredients. The last few times I have dined there has gotten worse and worse. I’ll start with the employee friendliness. I walked in with family and was not greeted. I waited till the guy got off the phone to take our order. Order arrived sandwich items were hot and freshly made. The french fries were burnt and tasted as though they had been re fried to make hot.
Our main complaint is the temperature inside the establishment. It is freezing. It is so cold that I had to sit with a jacket on and my food was cold before i could finish it. I also saw 2 other customers complaining to the guys there and were told that the thermostat is set by the
the morning time. The music was blaring loudly also. After this last visit our family will NOT return to be pounded with head banging music and frozen as we dine. Also to be treated rudely and served leftover fries. It’s Just not worth it. Just a let down of what used to be a great place to bring my family to dinner.

This location isn’t too bad, but it seems many Penn Stations follow the same building layouts for their places. It is usually kept in decent shape and the workers pretty much always seem to be pleasant. The sandwiches are okay, but being an East coast guy, it’s blasphemous to call anything a Philly cheesesteak that truly isn’t one.

Leaving much to be desired. Service was terribly distracted and had a customer yell my name instead of walking the two feet to reach me sitting.

Every time I order the 10″ cheese steak they hardly put any toppings on it, I don’t see ANY mushrooms, there are maybe two slices of onion, and ONE banana peppers! The toppings MAKE the sandwich for me, not sure if I’ll return to this location… on the up side though the lady who took my order and the guy who gave it to me were extremely pleasant

I love Penn station so much it is the first place I go when I come back home. East coast subs! Fresh cut fries! Fresh squeezed lemonade! I would absolutely consider Penn station a Cincy favorite.

Food rocks but the service sucks. Phone orders take precedence over customers in the store even when in the middle of ordering.

I visited this location for the first time and in doing so was impersonally greeted. The staff was unpleasant and found it inconvenient that I wanted the person handling my food to do so with clean hands after they plated what was supposed to be a carryout order. The service here is poor. The manager did not seem to care when approached about it. I will not be back.

You can’t go wrong here. I was a big fan of the buttermilk bike store and then they opened this one. The employee turnover is high — but only because they seem to get promoted often to other stores!
I love being able to call in and say «Hi — its Paul» and pick up my order in 15 minutes or less. I get greeted like Norm from Cheers when I walk in the door. Chaz and John have this store working like clockwork.
They seem to get a lot of new employees frequently but those employees seem to pick up on the standard «know your customer» feeling I get when I go. I do go less than I used to (hello 4 days a week down to once a week — fries are too tempting!).
They do get a number of call in orders from local large businesses so you may get an extended wait time due to that.
It is always clean though and I like that. The staff always seems to be VERY attentive to customers.
I refuse to go to the subway next door to my work because the sandwhiches here are just a better value and the staff is so cool.
Paul C

There’s something about the corporate culture at Penn Station.
We try not avoid chains but last month in Louisville we hit a Penn Station out of desperation. I was floored by how nice the staff was. The prices are a bit more than Subway but the service a 10x better. And I enjoyed the sandwiches more.
Look, they’re not gourmet but they give you an honest sandwich for the honest buck.
Anyway, I was getting new tires at a subuuban shopping area when my kid said she was hungry. We walked around and she spotted the Penn Station and I said ‘Sure” letting her know there wouldn’t be a repeat of the nice people and good service and OK food we got before.
But I was wrong.
The guy behind the counter welcomed us nicely. They made the sandwich not too quickly but quick enough. Everything was right. I was coming back from the bathroom where I was washing my hands when I saw one of the staff with my order about to take it to the table. I told him there was no need and when I took it from him, he gave me a genuine thank you then came over to ask if everything was AOK. Then another staff person came by to pick up some trash she said that looked like it was bothering us (it wasn’t) and then asked us to fill out a comment card so «We can do better». This wasn’t a paunchy middle-​aged store manager but a teenage chick with some wacky hair color.
Two stores in different cities with happy, polite workers… in food service. Like I said, the Penn Station corporate culture must be doing something good.

I give this location of Penn Station four stars for food and price, but only two stars for convenience and speedy service. I had my usual, chicken Parmesan, but on a wrap this time. Very tasty sandwich with chicken, onions, mushrooms, cheese and marinara sauce. The price was right; total for sandwich and iced tea was only $ 6.05. Cheaper than several other of my lunch favorites.
I kept wondering why it was taking so long to get my sandwich when there was only one person in front of me. Apparently this location gets lots of call in/​pick up orders. It was 10 minutes before I got my sandwich.
The layout is strange, also. I got to the parking lot by driving through a bank parking lot and in behind the strip center where Penn Station is located. The other possible entrances said ‘do not enter.’ Then the deli itself is long & narrow. It gets really congested where you pay, because people wait for their orders there and it’s too close to the drink, utensil area.
Again, the food was excellent, but I’ll stick to other less congested locations.