Cardinal Plumbing

Woke up yesterday to find the hardwood laminate on my kitchen floor bleeding water. The panels were all warped and stepping on it made water bubble up through the seems! Total disaster. I pulled out the fridge, checked under the sink, and checked the dishwasher. None were wet underneath. That left me thinking maybe a pipe under the slab burst. Called Cardinal to come take a look.
They were super friendly and came quick – which I absolutely appreciate. By the time they’d gotten out to the house though, the mystery had deepened. The water was clearly drying up. That pretty much ruled out a pipe under the slab.
The gentleman that came out was friendly and seemed experienced. With my help, he repeated everything I’d done. I pulled the fridge out for him – dry. I’d left the dishwasher out enough to check under and still dry. Showed him the laundry room next to the kitchen – dry. He spent 20 minutes with me shinning a flashlight around and going «Yep, no clue where the water came from.» Finally after acknowledging there had been a small flood in the kitchen but no clear culprit he said «Well, call us if there’s anything to fix. That’ll just be $ 120 today.» I didn’t really argue, because that’s their service call fee. But I was a little put off at getting charged full price for 20 minutes of flashlight waving that produced nothing. WAY better than him doing some costly fake repair I didn’t need, that’s for sure. But still kind of would have thought the $ 120 fee would slide a little for a quick call to a house right down the street from their offices that didn’t require much other than looking around and going «Yep, I have no idea.» I’m a little torn on if I’d use them again or not.

After over a year of being completely taken advantage of by other plumbers, a stranger referred my fiancé to Cardinal after overhearing a discussion of our flooding and plumbing issues.
We couldn’t be more thankful.
They able to properly diagnose our on-​going issue and begin fixing it almost immediately. Beyond this, they walked us through the bad news of how terrible (we’re talking, out of code and lawyer-​up kind of terrible) the work previously performed was and what steps we needed to take next. At every step of the way they were thorough, courteous and communicative.
They also did it at a cost that frankly surprised me by how reasonable it was. Maybe I was just conditioned to being gouged by the previous plumbing company.
I would trust Cardinal Plumbing to do the work of any of my friends and family and know that they are getting a fair assessment and not taken advantage of.
Thank you Jason and Cardinal Plumbing for taking care of us.