Keyboard Concepts

Fountain Valley, United States

2.6

Closed now

8 reviews

Contacts

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Telephone:
+1 714-544-0088
Website:
www.keyboardconcepts.com
Address:
18285 Euclid St, Fountain Valley, CA, 92708
Nearby public transportation stops & stations:
1.3 mi35, 172
1.7 mi172
1.8 mi35
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Today

Today 10:00 am – 7:00 pm
Closed now
Local time (Fountain Valley) 8:53 PM Friday, May 30, 2025

Business hours

Monday 10:00 am – 7:00 pm
Tuesday 10:00 am – 7:00 pm
Wednesday 10:00 am – 7:00 pm
Thursday 10:00 am – 7:00 pm
Friday 10:00 am – 7:00 pm
Saturday 10:00 am – 6:00 pm
Sunday 12:00 pm – 5:00 pm

Description

Specialties

Pianos, digital pianos, keyboards, print music

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8 reviews of Keyboard Concepts

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Place rating: 5
Long Beach, CA
I enjoyed my experience shopping at keyboard concepts. Joe helped me select a piano. He is very pleasant, smart and takes time to educate you while shopping to assure you make the right decision. I love my piano and Joe went extra steps to ensure I was happy with the purchase. Lastly he took some time to play and show me the features instead of just telling me to read the manual .he gave me some introductory! Fair enough! Happy shopper
Place rating: 2
Tustin, CA
This store has a lot of pianos to look at, but I did not like this one salesman at all. I wanted to check out pianos and go slow with the decision to drop $ 4000 to $ 6000 on a piano, but he was very pushy and condescending. I felt like I was dealing with a pushy car salesman. He tried to push me into buying a piano on the spot and before I was completely ready, he started pulling out paperwork as if I was going to buy a piano that day. I did not feel comfortable at all. Not recommended unless you want to deal with what I experienced.
Place rating: 1
Irvine, CA
This place is a total rip off. Beware of the secret language in their contract stating you have to pay them to cancel. Their customer service is rude. They try and suck you in by offering a cheap rental.
When you tell them you want to buy the piano they tell you the only ones for sale are the super expensive versions.
I told them to come pick up my piano multiple times. they just ignored me and kept charging my card. Finally when I stopped my credit card all together is when they responded to my request to pick up their piano. On pick up, they tried to charge me like $ 200 extra.
Buyer beware!
Place rating: 1
Long Beach, CA
I would have rated 3 stars. The place is OK, they have a lot of pianos and a decent sheet music section. But… I went to buy sheet music this time and was asked if I wanted to pay full price or get a discount. The salesperson said the only thing I would need to do to get a 10% discount was to write a good review on Unilocal.Really??? Instant one star review.
Place rating: 1
Los Angeles, CA
I’m in the market to rent a piano for one year, and eventually purchase a new piano in 9 – 12 months. I drove 45 minutes to get to the Keyboard Concepts location in Fountain Valley because the salesperson at the Santa Monica location informed me that there was a piano at the Fountain Valley location that I should take a look at. What a mistake.
Salesman Joe greeted us and showed us what we had come to see. I decided to look around the store to see if there were other piano options. Mistake. Joe started to talk me into buying a new piano, despite him not knowing ANYTHING of what I was looking for. He even had the nerve to educate me that I’ve already spent 3 years on lessons for the kids and that money could have gone into buying a new piano. NO DUH!!!
Pompus, arrogant, pushy sales people at this location. Joe — you reminded me that you were a «starving musician» and that I needed to purchase a piano from you. You just lost a sale, buddy!
HORRIBLE service here.
Place rating: 5
Huntington Beach, CA
This place has top-​notch service! I stopped in the other day to look at digital pianos, and I got a great education on different brands, current technology, and on the differences between pianos. Joe took over a half hour patiently explaining everything, and he was gracious and not at all pushy. I had a great experience in this store and will definitely go back!
Place rating: 1
Newport Beach, CA
I didn’t like the used car approach of this place. At first there was the Chinese guy who asked too many questions to demographically characterize rather than listen to what was wanted. After that was «Joe Toscano» the store manager, who was worse. He was all over the place in what he offered. For example, he highlighted what he thought was the best offer for what was wanted, and then after a few seconds to digest the piano/​price, he offered a 15 year older model in another store for the same price… same price, but older… yeah.
There was no focus on the instruments, use, application, or anything. I take it they are just used to parents buying pianos for kids or adults just looking for decorative furniture… caveat emptor if you actually plan to USE it.
Place rating: 5
Irvine, CA
This store is great we looked to purchase a new Yamaha upright and this store was a perfect fit and this is why…
1) NOT PUSHY! Need I say more.
2) Met competitors pricing and gave better customer service.
3) Salesman John was exceptional and knowledgeable.
4) Allowed me the time needed to make a BIG decision.
5) NO used car salesman tactics.
6)Full year to find it at a better price and have them match it (but I won’t as the price was amazing)
7) Was delivered to my home by and an actual PROFESSIONAL piano moving company.
8) I won’t forget my first free tuning as the tuner contacted ME to make the appointment.
9) First tuning was great and took three hours. Very Thorough!
I will recommend them to anyone and if looking for more reviews the look at keyboard concepts Tustin as that was their old location and people are still leaving current reviews there.