Foxboro Bike

As a consumer it’s good to see this bike shop compete amongst the the REIs of the world. I’ve been into the shop at least a dozen times and have had nothing but great experiences. I will continue to support these guys. Keep up the good work.

I purchased a pair of shoes for spin. These guys could not have been nicer. Very happy with product and service.
Highly recommend!

Went this weekend to buy a new bike. The guy was helpful, stayed within my price range, and gave good advice on what to get. Walked out with a new Trek that is fantastic. Free service for 90 days on it as well. Very satisfied.

terrible customer service and communication. I dropped my bike off Monday and asked if it would ready Friday, they told me yes it would ready. Wednesday I get a call from the shop telling me that I need a new part able they would be able to get it the next day and have the bike ready and call me. Thursday I receive no call. Friday I call them when they open and get no answer. I call again a few hours later and get no answer, so I go to the bike shop. When I get to the bike shop my bike is not ready and it will take a few hours to do. I ask to speak to the owner about my complaints and tell him that this is unacceptable. The owner says ok and walks away like he could care less. I leave the store and about 10 minutes they call me to tell me the bike is fixed. This was my first and last visit to this shop. Good luck if you choose to go there

I’ve had 3 encounters with these guys. One was to repair a bottom bracket on an older roadbike. It was not until I asked a bunch of questions that I learned that they spent several hours with a dremel to remove the old cranks in order to make the repair. No mention of it at first, no complaints, no extra charges.
The second time they fixed a shifter that had broken before. They could have just charged me for a new one and said it was shot but, no, they fixed it and charged me a fair price.
Now that I trusted them I bought a bike from them. When I brought it in for the free first service I must have bumped the disk brake lever while the wheel was off and was told it is a $ 40 charge to bleed the brakes to fix it. Upon pickup they said they did not have to bleed the brakes and the service was free of charge. Then they gave me a free tool to prevent this from happening again.
I’m very impressed by the amount of knowledge these guys have about bikes, the quality of their work, and mostly by their honesty. I will now go out of my way to frequent this place.

I bought a Trek bike in late April of 2011 and found that the salesman was attentive was able to answer questions which made the sale a pleasant experience. I was told to bring it back in 90 days for adjustments and a tune up and that by buying the bike there folks are given priority service. Overall the experience was positive. I also shopped Landry’s and went with Foxboro because it was a local business.
On Monday August 8^th I dropped the bike off for the service and tune up and was told that it would be ready Saturday August 13^th. Early afternoon on the 13^th I called, was told that they hadn’t worked on the the bike and they would get to it and it would be ready at 4. They also told me that they would cal me at 4. It didn’t happen
On Sunday at noon I walked in and told the kid at the counter that I was picking up the bike whether the work was done or not. He went out back, brought out the bike and offered to put air in the tires. As I was leaving he told me to have a nice day.
No apologies, no communication, nothing.

I am very pleased with my experience at Foxboro Bike. I had gone through 2 lower end bikes in the past year that I bought from the retail chains only to have them both break. one even getting me a 5 mile walk with a bent rim and a flat. So I decided to pony up some cash and get a high quality bike.
I walked in, was greeted, sized, and was shown bikes in my budget and test drove the ones I liked. I didnt know what to expect but was pleasantly surprised at the level of service I received. A few hours later I rode out of there with an amazing Trek bike that I am extremely happy with, and I got a very fair price.
I highly recommend Foxboro Bike.
P. S. — The bikes even come with a free tune up and free maintenance within the first 3 months!

Very friendly and knowledgeable. I have dome business with them for years.

I took my bike to these guys for a tune up and to get it ready for the warm weather and they did a very good job. I don’t wish to simplify what they say or do but what ever it is they make it look very easy. The fellow who worked behind the counter when I was there was extremely friendly and offered great tips on things to do to avoid wear and tear. A great local business to visit.