Firestone Complete Auto Care

What happend to my last review? Darn… somehow just disappeared.
I’m here for the oil change (using the $ 20 synthetic oil change coupon), life time alignment and new set of tires.
This place is still newer than most others and staff is still friendly and courteous. I don’t like to spend more than necessary and found coupons and also better deal than Walmart, Costco or Sears.
Also love the idea of getting tire rotation and alignment all done at the same place.
They will do the courtesy check and if you don’t like their pricing, you are always welcome to shop around.
Been to this place for last 7 — 8 years and trust them with my 3 cars. Of course I take my Lamborghini here too… hahaha.. as soon as I get one.

This store is excellent. Very helpfull staff. Dan and DJ are super nice and helpful. Explained everything very carefully and got the job done. Everything was done in the time specified. Will never go to a different store. These guys are professionals! Highly recommend them!!!

I normally don’t write reviews but this one is well deserved. I was pass due on my oil change and I finally decided to get one on my day off. The technician told me it would take about 45 mins so I decided to go walk to the mall across the street and do some shopping. I got back with about 10 mins left but it ended up taking a little longer than expected. I didn’t realize how late it was since I wasn’t in a hurry but the tech came over with my agreement for me to sign and apologized and told me my oil change was free! I really was not expecting that all but if they are going to offer I will not say no! This truly is customer service! If they don’t meet your expectations they are obviously willing to pay for your service! I will def be coming back for future car maintenance!!!

I really appreciated the help that I got from Paul and Jeff, both Managers there. I have received very questionable advise from other repair service shops but they took me back and actually «showed» me what I needed done. They gave me a fair price, didn’t sneak extras in, and even gave me a ride home while the services were done. I know where to bring my car from now on.

Buyer beware — this is not the Firestone it used to be. There seems to be new management that is driving the service down and pressuring up-​sells on unsuspecting customers. After taking one of our 3 cars in to have the winter tires changed we noticed that one of the tires was shaking the car at higher speeds. When we took the car in to be checked they noticed that a lug nut was missing but they didn’t have time to check it out — WHAT!!! Forgot a lug-​nut, and didn’t have time to look at it. «Bring it back tomorrow, and turn your radio up so you don’t hear the noise» was the suggestion. Not good. Today, when my wife took the car back again, they said they needed to order the new lug-​nut that they forgot, and told her by the way, the reason the tire was shaking is that we need new tires for 1200 bucks — not true, these tires are fine. After a $ 650 brake job on my Tahoe, my emergency brake was not working — they charged me 200 bucks to fix it, and upsold me a $ 45 airlifter, and told me I needed special ‘high-​mileage’ more expensive oil for my oil change, which I bit off on, then they said I needed to clean my fuel system for another 100 or so – that’s where I drew the line. This, after I stood in line listening to them upselling the poor guy ahead of me. I question the integrity of the new management and the service has seems to have taken a back seat to upselling customers — buyer beware. Disappointing as this store is so close, but with at least 10 tire stores in the as many square miles, I think we’ll be looking elsewhere for now.

Quoted us $ 700 for a brake job and said we needed tires. Got defensive, snippy when we said our tires are new (one was 2 weeks new!). When we got back there, they said they mixed us up with another guy and our quote was really $ 500. Took it for a second opinion anyway, and they said we simply had sand in our brakes, cleaned it up free, and brakes fine. Oh, and Family Auto Care-​our second opinion place– ALSO had to fix the filter Firestone put on wrong during the oil change they did for us at $ 40. Yea, we will be hitting small claims. Never had an experience like this in my life. There was lady in there and the Firestone guy told her she needed a new air conditioning system in her car. $ 1500! He said her converter was cracked. She asked to see it, he backtracked and said .“oh it Is not really cracked but leaking.” WE WERE OUT OF THERE! Where is Tom Martino when we need him?

I have consistently gone to this place for oil changes and other minor things. coupons, location and other deals made this place convenient for me.
However, how difficult is it for them to complete an oil change? They messed up the drain plug in the oil pan because they tightened it too much. What upsets me is that they lied by saying that the pan had been hit by something underneath and therefore my drain plug got damaged. I took my car to a carshop far from me, where a good friend/​mechanic works, and he confirmed it had nothing to do with what they said. They just didn’t want to pay for my new oil pan and acknowledege they did it.
Also, the manager at this place is a bit pasive-​aggresive