Exceptional Auto Body

At the end of September I got into an accident on our way home from Wisconsin, after speaking with a Geico rep I had an appointment here the very next day. The staff at the front desk are very friendly and I received consistent text messages from the shop about the status of my repair, I definitely appreciated that rather than having to wonder or call all the time. There was a slight delay but I knew in plenty of time, and when my car was ready Sean even made sure I could pick it up after work even though they were closing up.
The work was great, you would never know the car had been in an accident. I didn’t like the difference in a piece of trim that was used but Sean took care of it before it could even ruin my day. I would definitely bring my car back here if I needed body work, and would recommend to anyone!

Brought my new Mitsubishi Outlander Sport here after a fender bender. There were no complains from start to finish as I have Gieco insurance and used their express repair program. Only snag were the days they said my car would be ready for pickup– being told one day in the AM and then getting a call later the same day that it’s ready to go… but no big deal really. What I really appreciated was this– I had Plasti Dipped the stock chrome trim around the grill and fog lights. I figured that they would just replace it with chrome stock again so I’ll just re-​dip it. However, when I picked up my car to my surprise they order a black trim for the grill and kept the dipped fog light trim. I truly appreciated the fact that they noticed the trim prior and made the effort to return my car in not only «looks like new» condition but also how I wanted it to look sans-​chrome.

I was in an accident and brought my bmw here to get the bumper replaced because this shop worked with my insurance company. The women at the front were very friendly and they have an office dog that greeted me with a wagging tail both times I was there.
My car was fixed in a reasonable amount of time and Sean was very friendly and informative when I asked any questions. Enterprise is right down the street so it made the annoyance of getting in a car accident a little less painful. I would come back but hopefully I won’t need to any time soon :-)

I brought my 2015 Camry SE to Exceptional After an accident, per recommendation from Geico, my insurance company. Sean was my «advisor» and got me in for an appointment the same day as my accident!
Although it took a bit longer then I would have hoped, and Communication was one-​way, what you can’t deny is they do fantastic work. My car is immaculate, and they even detailed the inside for me!
If you have the time to wait, I definitely would recommend Sean and Exceptional Auto Body

«Great work, great customer service, and even faster results»
I would recommend this auto body shop to anyone. From the appraisal to the actual repair, everything was a breeze. I had a bumper that needed repair and due to some constraints, needed it done in one day. Not only did it get done in a day, it got done in an hour and a half. From the people to the front desk to the owner, everyone had great customer service.
¹⁰⁄₁₀!

My review is 2 stars for the time management/​customer service. The work itself was good, but the experience was the pits. I got an initial estimate from another shop, and granted the guy took a quick look at the car, but he told me approx $ 2500 and 7 days. Then I call my insurance company Liberty Mutual and they tell me I can go to any shop I want, but the only one in my area which they «guarantee» is Exceptional, and that this is a 1 stop shop where they will do the estimate and repairs all at 1 location. So ok, I go in on the date Liberty scheduled for me, the guy takes a quick look at my car and says it’s going to take longer than a week (but doesn’t tell me exactly how long) and that he can’t even start until the following week. Well I do not have rental coverage so I said I would bring my car back the next week. I come back on the following Monday and drop the car off, and the shop calls me Thursday to say the estimate has been approved (at a little over 4K mind you). So they have had my car for 4 days and not even started working on it yet, and the price is almost double what the other shop quoted me. Great. I remind the woman on the phone that I am paying daily for a rental car and that I really need them to get moving on the actual work. Fast forward to the following Monday. I get a call that the parts needed (a rear panel and bumper) are in. So wait I say… they STILL haven’t actually started the work yet? Again I remind her that this is costing me tons in rental fees. She says sorry this is normal. I get another call at the 2 week point. They tell me the parts are painted and will be put on the car next. WTF?!! I ask to speak to the guy who initially looked at my car. She says hold on, then comes back and says he’s busy. So he’s basically refusing to speak to me. Finally on day EIGHTEEN I get my car back. Yes it looks great (though smells like paint thinner or something), but I ended up paying over $ 800 in rental car fees in addition to my $ 500 deductible. If I had known they were going to be this friggin slow I clearly would have gone somewhere else. There were no apologies. No discounts for the time and trouble. Just the response that this is a normal time line in their opinion. Well sorry people but your time management sucks and I will never go there again, nor will I recommend anyone else go there.

My boyfriend went here for his car to fix his bumper after he got in an accident– when we went the first time they said they ordered the part and to call to see if it was in next week– when we called they couldn’t remember us and couldn’t find out paperwork. But they eventually called back and told us to bring the car in – we did and they did an amazing job — looks just like new and they even detailed the car for free! Wow! And they did it in one day we dropped it off in the morning and picked it up that night! So impressed!

«Some Things Never Change»
I had the pleasure of calling Exceptional Auto Body today. I must admit I was somewhat apprehensive, thinking the worst was happening to my car… It had been
sitting for a long time due to illness and my thoughts were. Oh no a new car? I hope not.
Artie came out and remedied the issues, and as always Rob and his men are all trained so very well, Surprise! My car is going and going very well Thanks to these men and the expert knowledge they have.
I have been doing business with Rob and company now for fifteen years and will
always continue.
Thanks to Artie and Rob for their expertise!
I am very grateful as always!

I was in an accident in February amidst the worst winter in several years, and filed a claim with GEICO in order to get my car fixed. I needed to take my car here since this was one of the closest places for the claims adjuster to assess the damage on my car and it is one of their Auto Repair Xpress locations. I had previously also obtained some independent quotes on the damage of the car and this place was the cheapest.
This place is definitely not known for their customer service. (Maybe they were overloaded at this time of year with all the accidents going on this winter.) I dropped my car off on 2÷18÷15 and the repair was delayed 3 times from the original completion date of 2÷25÷15. Each time I had to chase them down by calling them numerous times to receive a status update, even though they said they would give me a call back. I spoke with Sean and here’s the timeline of my conversations.
²⁄₂₀ — Sean originally told me that my car would be done miraculously, but he actually mixed up my car with someone else’s. This is a great start…
²⁄₂₅ — He told me they had ordered imperfect hoods for my car and the new date would be Friday ²⁄₂₇. Ok no big deal, just a little annoyed.
²⁄₂₇ — Unexpected delays… now it won’t be done until next Monday/​Tuesday. I have to reschedule my oil change again now.
³⁄₃ — Finally they admit that they ordered the WRONG parts last Thursday, which they should have told me in the first place. It won’t be done now until Friday ³⁄₆.
³⁄₆ — Received a call from the GEICO claims adjuster that it is lo’ and behold finally done.
Despite the frustrating customer service experience, upon initial inspection of the repair everything looks good for now. I will update the review if in the long run it proves otherwise. They also cleaned the exterior and interior of the car. The overall finished product looks alright so the rating evens out to 3 stars. Not sure if I would want to go back again since it’s also not the most convenient location to drive to from Newton.

LOUSY SERVICE! They have no sense of time management!!! Wasted three hours of my life waiting for their tow truck that never came!!! The lady over the phone initially promised an hour. After making another call TWO HOURS later, she said the driver is on his way and will be here in 15 MINS. After that we waited for almost ANOTHER HOUR AND THE TRUCK WAS STILL NOT HERE!!! We had to leave the house and had to cancel. What an irresponsible company with empty promises. Poor service! Totally ruined my planning for the day and now we are rushing to our destination with a crying baby!!! SUPER ANGRY!!!

I have never been spoken to or treated as poorly by a business as I was here. And by the owner no less. We dropped the car off for a three hour appointment, but told them we would not be picking it up until the next day. So more than 24 hours later we came to get the car and are told it is not ready. They had the car for five days, for a three hour installation project. The owner was insulting and aggressive in his demeanor and I walked away horrified at the way he treated us, a paying customer. I will never step foot in this establishment again and would urge others to take their business elsewhere. There’s no shortage of body shops nearby and you would find better customer service dealing with a wild animal. (And for the record I observed similar behavior on the owners part, this time directed at his employee, when we dropped the car off.) Do not get involved with this business.

Had minor damage to an SUV. Choose this location listed on the progressive repair list. Repair took 7 weeks and no communication, could not get a call back. Finally had to go down in person. When I did get the vehicle back, pieces were missing and repairs were not complete. They really could not care less. Tried to raise the $$ amount due with no change in original quoted repair scope.
Before you choose this Framingham location, be sure you have no other options.

The initial repair looks great. They added nice aftermarket headlamps but the bumper started popping loose after a few months. I have to keep popping it back in but it keeps doing the same thing. Also scratched a tree with the bumper recently and found out the paint is brittle. Its flaking like crazy.

«Exceptional“ly bad. I took my car here to get some minor front-​end damage to my car repaired. There was a crack in my bumper and some damage to one impact-​absorbing piece behind the bumper. The total estimate was about $ 1500 and the insurance company estimated 2 days for a repair to be done.
It took Exceptional two and a half weeks to complete the repair.
I called every couple of days to see how things were progressing, and the story I got was that there was a backordered part which was supposed to add a day delay, but they didn’t notice that the part never actually came in for at least 3 business days, until I called again to (apparently) remind them about it. Also, every time I called, they would tell me to «call back in a couple days» for the next update. Sorry, but I’m busy, and the least you can do if I’m paying you $ 1500 is to call ME every few days and give me an update.
I got the sense throughout the process that they insanely over-​book their work given the facilities and staff that they have. At one point they told me that it would be 4 days before my car’s bumper could be painted.
And to top it all off, about $ 3.00 in quarters that I keep in my center console (for tolls and parking meters) was gone when I picked the car up. Super classy.
I suggest clicking the small link at the bottom of the page and reading the reviews that are «not currently recommended»… I wish I had done that before coming here.

Had a very good experience with this company, as good as you can when you have to get towed 35 miles home anyway. I called AAA and they arrived soon after. Andrew was very friendly and talked to me the whole time and helped to make it a painless process

What a fantastic experience and JEFF was such a nice and helpful guy. My car had a random issue that started out looking like an easy fix. Jeff grabbed the owners manual and spent 20 minutes trying to trouble shoot to prevent me from having to get it towed to the dealer. Once we realized it was only something a dealer could fix we started searching the car for the tow hook. Of course my new car was missing the tow hook. JEFF always keeps a spare tow hook in his truck.
After that experience I have Exceptional programmed in my car for any future car issues.

My car fix was initially estimated 10 days, then they took more than a month to fix it. Expensive place. I was not notified during my previous calls about the payment not being received from insurance agency earlier. But was notified on delivery date and denied car delivery. I had to take up last minute calls to get it done. All in all not a place i had pleasant experience with

My experience was good and bad. I took my Honda Accord here for body repair after a car accident. THE GOOD — They replaced my hood. They painted my hood, fenders and front bumper. For free they smoothed out my front bumper from many many stone chips. Other repair shops I went to would not include this in their quote my insurance company. They did a good job painting the car, matching the color, and then buffed the paint to a glorious shine! For free they buffed out scratches on my trunk left from a bike rack I used. THE BAD: There are spots on the car where they over buffed spots, and in the right light there are deep swirl marks. They have a lot of volume, so like McDonalds they don’t take much time to take your order. If I had another accident there is a 65% chance I’d go back.

I had a dent in the corner of my front bumper on my BMW 328XI. I was worried that it would not look great when I took it in, but Sean assured me it would look just like brand new. Well, viola, just like new when they were done. Fast work, seems perfect to me (and I am picky) and very reasonable price as I did not make a claim on my insurance but paid it out of pocket. I highly recommend.

I never thought I’d write a review for a body shop, but after the service I got, I absolutely had to.
This past President’s Day I was stopped at a red light and got hit from behind pretty hard by a man on his cell phone. The original appraisal for the damage from my insurance was a hair under 2000.
I thought I’d try Exceptional because they were on my ‘approved shops’ list given to me from the appraiser, and they’re right next to a Enterprise Rental Car. As soon as I walked in the door, I was greeted warmly and immediately re-​appraised. I was told that the damage would be well over the original estimate (almost doubled), but that they would handle it all with my insurance. They made arrangements for me with Enterprise and I was on my way. This whole process took about 15 minutes. That still amazes me.
About 2 weeks later I got the call to alert me that my car was ready. Exceptional handled the rental car for me, and showed me my car. It looked absolutely gorgeous, and feels like I’m driving a brand-​new car. There is no way of telling that my car was in that big of an accident.
Exceptional job, Exceptional service.