Philips Lifeline

I had Lifeline for my Mom and husband and it gave me great peace of mind. Each time the button was activated by a push or Fall, Lifeline was there to help. It was very easy to self install.
I hit one for a friend who has a progressive illness and it had been triggered twice when she fell… a true lifesaver.

Would give them less than 1 if I could.
Pay for a service to protect the life of senior citizens, and they don’t do their job. For 8 months, the device was not working. Not a single call about what should be an enormous issue. THE ONLY THING THEIR JOB IS IS TO MAKE SURE MY MOTHER IS SAFE.
What happened was we disconnected the unit, canceled the service and moved. 8 months later, they call us at new address and claim that they haven’t been paid for 8 months. FINE, SOMEONE MADE A MISTAKE AND DIDN’T CANCEL WHEN THEY PROMISED THEY WOULD, BUT THEY CLAIM THAT THEY WERE MONITORING MY MOTHER THE WHOLE TIME. ???
Shouldn’t we have received a thousand calls that the equipment wasn’t working and there could have been a life threatening situation?

My great grandmother died on 6÷14÷13 at age 99. That morning, lifeline called and they were informed of her passing. The equipment was then returned to MS Homecare that very day. Now two months later, they are still billing us and claim the equipment & the service is still being used. Beware! This company is taking advantage of families.

I ordered this service for my mom. Set-​up was easy and went smoothly. But when my mom fell and pressed the button, someone incomprehensible in India called my brother-​her first respondent. He thought it was a sales call so he deleted the message. While my mom was ultimately OK because Lifeline called 911, I have to wonder what it means when her phone service has been disconnected for 3 weeks and Lifeline has not noticed. My mom has gone into a nursing home and we turned off the phone permanently. Don’t you think it’s strange that they haven’t called someone on the list to inquire? Be very cautious. If you get this service, go ahead and press that button and see what happens.
BTW, my mom is in upstate NY, not MS.

Philips Lifeline is taking a socially irresponsible step to use its power advantage over the elderly. The president, Frans van Houten, has sent a letter to all customers stating that his company will begin to charge existing customers $ 2 per month to cover the cost of ‘invoicing’. There is no option to go to paperless invoicing or pay the entire year at once. The company is refusing to issue receipt of payment or summary of transactions and will not put up a web portal where you can review your payment history. The only alternative is to allow the company access to your accounts, particularly insidious when 5% of their customers die each year.
In many states it is arguably not legal to deny a record of receipt of payment, and there is money to be made here for an enterprising class action attorney.
This is a bad decision executed poorly, to the detriment of its vulnerable elderly customers. Philips Lifeline should be ashamed of being socially irresponsible.
UPDATE: About six weeks later, on December 1 2011 Philips sent an unsigned letter indicating that they no longer intend to make the changes described above, without further explanation. I guess there was sufficient blowback to make them reverse their mistake.

For the elderly or severely handicapped this service is essential for independent living. My father died 2 and ½ years ago and the family did not know what to do with my mother who is 80+. She lives about 200 miles away from her family. She refused to come and live with any of her children, she didn’t want to be a burden. So, I contacted Phillips Lifeline for the «Help, I’ve fallen and I can’t get up» information. The person on the other end of the telephone was sympathetic and oh so wonderful. She took the information and within a matter of days my mother received a machine and a necklace. The necklace was to be worn ²⁴⁄₇ for immediate assistance if she needed it. This enabled my mother so that she could live independently. She did use the button a few times in which immediate assistance was provided. When she initially set up the machine she had to give a list of friends/​family in the area in which help could be provided by them or, if needed, by ambulance service. Wherever she was in the house all she had to do was to speak out loud and the machine would pick up her voice so that they could contact one of the friends, family or an ambulance would be dispatched to her house to assist her.
Today I called to cancel the service and thanked them for their assistance. They will be sending me a label in which to send the equipment back. They have made me and my siblings life so much easier that I think this service is definitely exceptional for the care of the elderly or the severely handicapped.
Their service to the community is to improve the quality of people’s lives with their main emphasis on health and well-​being. Philips Lifeline wants to help people live a healthy, fulfilled, and independent life. This company has an extensive history dating back to the 1800s from Eindhoven, Netherlands and it includes lighting, hence Philips Light Bulbs. So, they have sustainability and insight into future innovations.