Fairfield Inn & Suites Frankenmuth

Sorely disappointed with the service and hotel. Once we checked in and arrived to the door of our room, we realized it was right next to the elevator. Being light sleepers, we went back to the front desk to ask for a room away from the elevator. The gal at the front desk was less than pleased that we came back and though she obliged by giving us another room, she placed us directly across from the elevator. Not much better. The walls are paper thin and we heard not only the baby crying all night on one side of us, but the people playing drinking games to the other side of our room. We got very little sleep.
There was hair in the shower from the previous guest, and the lamp shades was filthy like some dark liquid was spilled on it at some point.
The pool rules state no kids after 10 and it’s not regulated… so when we went down at 10pm for a quiet dip in the whirlpool, we had teens throwing water soaked plushes all over the pool area and into the whirlpool.
When we checked out and raised some concerns with our stay, the same gal from the day before gave us no apology – she simply stated that they will inform the cleaning staff.
We will never stay here again.

This place is decent for the price you pay. The room was clean and fresh. The bed was very comfortable and the shower was very roomy. This is not luxury accommodations but it is nice for $ 108 per night. Also great location near Bavarian inn and downtown. We walked to Zehnders.

First, the lack of back-​up /​assistance during one of the busiest times of the year for check-​in is not acceptable. The front desk should be able to call for assistance when there are at least 8 – 10 guests attempting to check in at one time. The Marriott is not a local motel. Get ready to wait!
Further, the overall presentation of a 4 ½ foot Christmas tree is dwarfed in such a large reception area, especially in Frankenmuth.
If the kitchen attendant facilitating breakfast does not have salt and pepper shakers, she should have the authority (or least the common sense) to secure a set when guests ask for it. Responding with «a guest asked for it yesterday and they didn’t return it» is not customer service.
The very next day, another guest asked the same attendant the same question and received the same answer! No salt and pepper for breakfast. Bring your own!
If the facility has a fitness room, have all machines operational, especially if there are only 3 machines.
We did not get the room we expected with the partial wall for privacy. We expected the studio with 2 queen beds and a sofa bed. Instead, we had a regular room with a sofa bed included. Needless to say, the 5^th person had to sleep on the sofa all three nights because there wasn’t enough room to pull out the sofa bed. Poor advertising.

Went here a couple weeks before Christmas and we will not be coming back. They have a new entry key system to get in to the rooms and ours wouldn’t work! We had to get a total of 3 new keys after going up and down the elevator, very frustrating. The people at the front desk weren’t even apologetic and made it seem like we were a pain…
Even after we got new room keys for the third time only one worked, not the other.
On top of that when we first checked in to our hotel room and we were getting settled in someone walked in to our room!!! We couldn’t see who it was but yelled at the person that the room was occupied. We told the people at the front desk and they told us to make sure none of our belongings get stolen on our weekend vacation. We knew it wasn’t the cleaning lady walking in because no one knocked and said «housekeeping.»
Not to mention our room was right next to the elevator and you could hear people through the walls at all hours. Will not be coming back here. Paid a huge rate because it was so close to Christmas and got an awful stay.

Excellent Fairfield Inn property. The hotel staff were very polite and professional. My room was very well appointed ted, clean, and comfortable. It appears the property may have been recently renovated based on the décor. Typical breakfast fare for the Fairfield line. Good parking with a well lit and accessible parking lot. Will stay again if back in the area.

I was pleasantly surprised after reading the other reviews. This hotel is being renovated as we speak. Everything in our rooms were new and each room was clean. The beds very comfy. Our housekeepers introduced themselves for the days that they were attending us. (nice touch) The breakfast was the standard Fairfield Inn breakfast. I only thing that was a frustration was that, when asking for tea bags late night the night desk clerk told me I had to wait until morning :/​also Monday morning they did not have mixed fruit or oatmeal for those of us that could not eat the array of gluten they provided. The one really big plus for us was that at 10pm they close the pool to the children so that the adults that are on vacation from their children can relax. Making this a suitable and affordable place for all to stay.

I was disappointed regarding my latest stay at the Fairfield Inn in Frankenmuth, MI. My boyfriend I came here for a weekend stay for his birthday. We have stayed in similar king soaking tub rooms at other hotels and had a much better experience.
Our room was gross. There were stains all over the upholstered chair. There were stains on our sheets. There just felt like there was a layer of grime in the room. Our complementary shampoo, soap, etc appeared to be left overs that were all different brands with the labels falling off. There was one trash can in the room (with no liner) and there wasn’t one in the bathroom area, which was irritating. The pictures looked great, but I guess you can’t see the gross stuff on their furniture.
We had a room with a soaking tub. The walls in this hotel are paper thin. When our neighbors ran the hot tub, it was so incredibly loud and we could hear them talking at a normal level. The second night of our stay, even though the parking lot of the hotel looked abandon, for some reason they decided to put a family with screaming kids in the room next to us (remember, the walls are paper thin). On top hearing annoying screaming children, we were there for a romantic get away, and we had to be concerned about making noise.
The parking lot and side walks at the hotel were a sloshy dangerous mess. I don’t understand why you wouldn’t salt your side walks for your customer’s safety.
To top off our not so great stay, we were woken up early in the morning because they decided to renovate the hotel that morning? We woke up to loud banging above us – so much that it was shaking the room. We packed up to leave and saw that there were furniture, mattresses, etc. outside.
They didn’t even notify us that they were remodeling during our stay. We could have stayed elsewhere.
This was our first time staying at a Marriot hotel, and it will probably be our last. The price for the room we got, and the situations we encountered while at your hotel were very disappointing.

Checked in, & didn’t get the room we expected. Staff was very nice, but weren’t able to give us the amenities we required (fridge, etc.) Offered to keep our stuff in their personal fridge, but that would not have worked for us. Rooms were clean, but nothing special. Good location with short walks downtown. Biggest issue is for families– we were kicked out of the pool at 10 pm and told that it’s adults only after this. I understand this at fancier hotels, but come on. This is a Fairfield Inn, not a Ritz. Their small pool was also so heavily chlorinated it was causing many of the guests to cough.

Clean. Quiet. (The only reason it may not have been was because we got a room next to the elevator. But still not bad at all.) My boyfriend and I didn’t get up early enough for the free breakfast. That’s because we slept like babies in the cleanest and one of the most comfortable hotel beds. It was so nice and relaxing to take a dip in the hot tub and pool. Definitely worth the money I spent last minute for just one night. My only advice is if you don’t work out much, or have trouble walking, maybe stay elsewhere. This place is uphill from most of the stores. (But still close). My legs got quite the workout! I would definitely return here.

This hotel is located at the top of the hill where are of the main shopping lies. It’s a perfect spot if you want to the Frankenmuth Brewery as it’s right across the street. The Bavarian Inn and Zehnders are a couple of blocks down the street which is a pleasant walk as you can stroll by the cute/​local shops.
For the hotel itself, it has a simple and tasty free breakfast (waffle maker is a nice touch). Everything else is average, which isn’t bad, the cost comparative to the other hotels is great so we will be back on our next visit to Frankenmuth.

Nice hotels! You can really never go wrong with a Marriott! I loved this cute city of Frankenmuth. Stay was friendly and kind. Morning breakfast was good, however not a lot of tables, its best to load up and head back to room if you can. We booked a large (2) Queen bed room. It was fantastic. Nice sized sitting area with 2 extra chairs and a pull out sleeper sofa. Beds! LOL. They are comfortable, but these are memory foam. You sink right down into them, so they are softer for the more ‘firmer’ bed lover. They were nice for a change, but a bit hard to sit up and read in bed, i kept sinking down more into the bed. Hotel in a great location, within a 2 block walk of everything. (you still have to drive to Bronner’s Christmas store though!) This is a nice hotel for the money. Next month we are going back and gonna try their SPringhill Suites next door! LOVE IT!

Clean, quiet, small indoor pool and workout space. Good free breakfast with waffle maker. What you’d expect from a Fairfield. Walking distance to the town attractions. Driving distance to Bronners and the outlet mall.

Comfortable room, pleasant décor. Staff was very friendly! They even opened a bottle of wine for me at the front desk, when I realized I forgot to pack a corkscrew!

My husband and I made an impromptu stop in Frankenmuth while visiting his family in MI. We wandered the town and decided to stay the night. We popped in and were pleased to hear they had a room available. While they got it ready for us (about 15 minutes) we enjoyed some hot cocoa and cookies in front of the lobby fireplace (which really helped warm us up as it was frigid outside). The room was nice and clean. The contl. morning breakfast was good. I would stay there again. I loved the proximity to the downtown area stores which we were able to walk to and from from the hotel.

Place was clean and bright with nice rooms. We got a king deluxe with a hot tub in the room. It was very nice and well-​priced. There’s a fairly small but adequate indoor pool and hot tub. Staff was friendly and helpful. I was hungry around midnight and was glad for their small 24-​hr «store» in the lobby with Hot Pockets and popcorn since nobody else was open for delivery around there. I didn’t like the bed much… it was soft and nice to lounge on, but for sleeping my partner and I thought it was too soft. We were rolling towards the middle and I woke up throughout the night uncomfortable. Otherwise a nice hotel at a good price and very centrally located.

Neat and clean and in the center of this wonderful town. They offer a nice contl breakfast in the morning. This property is close to almost everything in this German Village. Tour Busses might stop for the night but most are older folks and quiet. The scout and i were able to explore the town from here with no problems. we will be sure to go back.