Movin On Sounds & Security

Years ago they did some excellent work for me, but the installer that did it is gone now, and it shows.
I went to have some hardware installed and after four tries they still couldn’t get it right:
The first time, their work kept triggering my car alarm for everything. I mean, it was triggered by entering the car, then again by starting the engine, then again by exiting the car; everything. Also some keyless entry features were disabled. Terrible. Don’t they test anything before handing the car off to the customer?
The second time they said they would fix the above «while I wait». Six and a half agonizing hours later I left with the problem largely unresolved because I had another commitment.
The third time they swapped in new hardware, then tried to bill me additional labor for fixing their own mistakes. I got them to reverse about two thirds of it but not all of it. I was past arguing; just wanted to get out of there. Then, it turned out that the new hardware had less features than what I had paid for. No good.
The fourth time they swapped in the right hardware, but it started setting off the alarm again.
They wanted me to return for a fifth attempt but I just didn’t trust them with my car anymore. Would you?
Pricing: Before the above «fail» I had requested a quote on a second project, which was about $ 3,000. I thought that was high, so I got a quote from a reputable competitor which was $ 2,350. Movin On quickly matched the price. Now, if you can give up $ 650 on a $ 3,000 sale and still make money, your markup must be pretty obscene. That’s their right if they can get it, but it needs to come with five-​star service. It used to, but certainly not anymore.
People: The manager, Noël, is a class act who was undermined by poor work by the installation crew. The owner, Mark, sits behind a computer in the showroom and does not even acknowledge customers at all, let alone engage with them. I found that to be very odd but it’s not exactly a criticism. Everyone else pretty much kept to themselves, but was courteous enough if I approached them.
Takeaway: They may be ok for basic work, but complex jobs get very costly (big markup on hardware, plus labor charges) and are accompanied by a greater risk of poor results.
Thank you Noël for trying so hard, but unfortunately I will have to be «movin’ on».

Awesome work guys and gals in every aspect. I filled out an online request and the next day Eric called and inquired about my request. I brought the car down and told them exactly what I wanted. Eric consulted Noël as to what would be a good fit and the time it would take. They told me exactly how much time it would take, the cost, and the effects of every light to be installed. I had some previous work done in Georgia and a lot of the stuff on the car was there for show but these guys took their time to remove the all those unnecessary things and took their time to install exactly what I wanted. They also told me it would take a god day or two to finish all the work needed, so they referred me to a good rental dealership who came and picked me up (like Enterprise but it’s not Enterprise). Every step of the way, Noël and Eric called me to advise me on what was going on with the vehicle and alas the day it was done, I was called to come and pick up the car. Before I drove my car out, they went over every aspect of which work that was done and all I could say was whoa, wow, excellent, and nice. I was very happy with the work that was done and the installations done. From begin to finish, Noël and everyone else on the team was very professional and delivered the best customer service. They have a decent waiting room and prices were fair as they were up front plus they took their time to make things right the first time which I greatly appreciated considering I was going to travel from New York to Florida on New Year’s Eve. I really love the lighting that was installed regarding the additional fog lights and the high beam is super bright and lights up the entire roadway so not only can I see better but others can see me too. Overall, Im very happy with the level of service provided, the exceptional lighting, the prices are very competitive compared to other places in other states, and for removing the work of the amateurs in Georgia and for fine touching what needed to be done to improve everything. Noël was very helpful, exceptionally professional and extremely patient with all my questions. I spoke to the manager for a bit and he is a great guy to make things go right when things aren’t good. I had one small issue and they took care of it right away. No place is perfect but feedback is always good for a business to improve and this place certainly deserves 5 stars and will be back for other additions the next time Im back home in New York for a bit. Thank you Movin On!!!

They did a good job with the installation but the customer service is horrible. I spoke to someone the day before to schedule an appointment to get my remote car start installed. It wasn’t until one hour into the day they were installing it that he tells me that they can’t install the remote because I didn’t bring my spare key (which he failed to tell me to bring the day before). I went back home to get the key to get the job done. I waited 3 hours for them to install it. Just when I thought they were done, they inform me that the technician took a piece out which means that now when I start my car with the remote my doors will remain unlocked. They told me to come back the next day to fix the problem which they said will only take 1 hour to fix. I have now been waiting for 2 ½ hours and it has yet to be fixed.

I want to start out by saying that my husband and I have been customers here for years and sadly no more. We brought our truck here to be tinted like we always have with every other car before that we have owned and never had a problem. I made an appointment for Sept 23. After 3 – 5 days we started to see problems within the tints. Like how the tint didn’t go all the way down to the weather stripping and there was small hairs inside the tint. Now mind you we have NEVER had this problem before. So I called and was told to bring the truck back and they would do it again. So October 2 we took it back for the SECOND TIME. Again waited 3 – 5 days before rolling down the windows. This time around the tint was not cut correctly at the top or the bottom of the window, to the point were I was able to play with the excess tint and if I wanted to could have pulled the whole thing off and the tint did not go all the way down to the bottom of the weather stripping. Not what I would call a good tint job. Along with that we started to notice small what looked to be holes in the tints. Again the same problem of the tints not being cut right. By this point I AM NOT A HAPPY CUSTOMER. So we take the truck back on October 9… The THIRD AND FINAL TIME. I told them that is not quality work and that I am not happy at all and that I wanted them to do it again. I told them that they have to find time TODAY to fix it (again). So when we went back to pickup the truck I noticed that there was still the same issue with the tint and that it didn’t go all the way down to the weather stripping and that it was unacceptable. We asked the manager to look at it and tell us if that was acceptable work to him and was told «Oh my eyes aren’t too good these days let me get someone else to look at it». So at this point the tint guy who did the work ALL THREE TIMES comes out and asks «Whats the problem?» My husband showed him that the tint didn’t go all the way down, and all you had to do was tuck it under the weather stripping. He response was «Oh I can try that»… WHY DIDN’T YOU TRY THAT THE FIRST TWO TIMES!!! The manager Mark told us that they never want to have unhappy customers and that we should go home and sleep on it. See how we feel in a few days. I told him that we have NEVER had this problem before with tints and that I was very unhappy with the quality of work to which I was told that I was being A BIT TO NIT PICKY! Excuse me how do you speak to customers that way! Sad to say that I will never go back there again for anything and will never recommend them again.

An update to my last review.
I went back in because there was an imperfection in one of the windows that were tinted. They replaced with no problem. While I was there, I purchased a remote starter. I dealt with Noël for both my visits and he was super professional and helpful. He was also patient and answered all my questions. My car was ready when he said it would be and he explained how to use the remote starter in detail. I couldn’t have asked for more professional/​neat service. Best thing is they’re right around the corner!

Got my front windows tinted. Was able to communicate questions and inquires via email to the owner. He was very accommodating. I dropped my car off and said I needed it by 4:30p but they called around 3p and said it was ready. The tints are perfect. No bubbles, no scratches. I felt very comfortable walking in and didn’t feel like they were trying to sell me something I didn’t need. The service was excellent. Thank you Movin On!

I saw some bad reviews on here, but my car company highly recommended them when I was looking to update some of the features on my car. I called and they told me to come in so they can look at my car and tell me what my options were. I have a 2001 car, but I wanted them to make it so I could use bluetooth (instead of the car phone option everything was pre-​built with) and include sirius radio as a function.
It turns out that both would require some invasive car surgery, which I was not interested in, but while there they seemed knowledgeable and friendly. It was a shame they couldn’t really help me, but that was more on the car than them. They honestly seemed to research and try to offer me every single option available. I left believing their expert opinion and, while I ended up going a different route (buying a bluetooth that I leave on my visor that also plays music from my phone) I would have gone with them had it have suited my needs.
I would look to go back again if I had any questions or wanted any other upgrades I believe they may be able to offer. So while I can’t speak on behalf of their work (which may lead you to somewhat ignore my post), if it’s as good as their staff I would trust in them. I would look to give them a chance to get my business.

Been coming here for way over a year and will continue to be a repeat customer. The quality of work done in my vehicle and trailer is beyond what I could’ve asked for. I get compliments on my truck all the time for the bull bar, and my emergency lights have the cleanest install I’ve ever seen. Even my jeep service technician was impressed on how well the wiring is. Make sure you have time to leave your vehicle here, because these guys TAKE THEIR TIME, and CARE ABOUT what they’re doing. Nothing here is half fast. AND When I did have a problem with a connector from my trailer to my car that happened 9 months after installation which was MY FAULT by stepping on it, they REPLACED IT FOR FREE including labor… which was a $ 50 connector. lifetime warranty on all of their work. You really can’t beat that. You get what you pay for, and their prices are completely reasonable to begin with. Don’t go anywhere else. AND SEE STEVE. THAT MAN HAS KNOWLEDGE.

I called this place, they told me to come right in I might have to wait 30min to get my automatic start done. I get there check in went for lunch 2 hours go by I heard nothing. So I went and got it done in 20minutes from another shop up the block. This place had the nerve to call me back the next afternoon asking if I still need to get the job done.

Found these guys on Google and decided to give them a try.
This business is well organized, clean, professional and looks better than any place I’ve been to during my search. But that’s not the reason I gave them 5 stars. I had an Off-​Road light bar installed. The job was done so well, it actually looks like original factory work. And the best part, they were done in less time and under budget (I would have paid $ 75-​$ 100 more elsewhere).
Many thanks to Brent and the staff!
I will see you soon for everything else I need.

Really disappointed.
Wanted to play my iPhone music through my factory radio. I called and spoke to a very helpful sales rep who suggested some solutions, quoted me a price ($ 149 for part, $ 150 for installation), and said when I was ready to do it, make an appointment. The guy was super helpful. So far so good.
So I did. I confirmed my vehicle year, make, and model, and confirmed they would have all necessary parts on hand at the time of my appointment. I stopped at the ATM for $ 300 on the way from Brooklyn to Elmont, left it in the glove box, and dropped off the car.
Six hours later, the tech had alternately concluded (1) it would actually be $ 350 to install, with extra parts required, (2) I should buy a new radio instead (and refused to listen when I said I didn’t want a new radio), and (3) in fact, the Bluetooth receiver the sales rep had recommended could not be installed in my car at all. They also broke, but then fixed, my dash clock. So, a waste of a day and half a tank of gas.
I bought the part online and installed it myself this morning, following the directions step-​by-​step, so I’m not impressed with Movin On’s technicians for projects more complicated than wholesale radio replacements.
Also, the $ 300 that I had taken out of the bank to pay Movin On? On the drive home I realized someone had taken that out of the glove box as well.

DONT WASTE YOUR TIME! I had a 2:00 apt to get my windows tinted (while waiting) Upon my arrival, the sales guy told me the tinter wouldnt be there for another hour and a half? Which resulted in this guy not showing up until close to 4, which made me LIVID. I gathered my stuff up and said i’m outta here by 3:30, because i’ve been waiting wayyyyy to long. This guy took his sweet time and i was out of there at 5:45. I asked them to cut me a deal, since i just wasted my only day off, sitting twiddling my thumbs. They gave me 20 off, BIG WOOP– I wont be going back, unless i have a problem with my tints (which seem to look good)
There are plenty of other places out there that can come to your house that are not as pricey!