Cool Springs Powersports

I have purchased two motorcycles from this dealer in the last 3 years. I enjoy doing business with them, and have my larger service intervals performed there as well.

Called in an order for a riding suit and came in the next day. Would highly recommend this place! Parts staff are very knowledgeable and were ready to give recommendations that were honest and not geared toward a certain brand. If you’re looking for riding apparel they had a pretty extensive selection.

Good group of people here. After I got screwed around by Americas Motor Sports, I decided to look elsewhere. The salesman was helpful, and reasonable. After some going back and forth on values we came to a deal that was better then Americas Motor Sports offered, and more then fair. The bike even had a trickle charger cable already installed!
Glad I bought my bike here, I’ll be back for sure.

On my day out shopping looking to make a purchase I had made a stop in here. After being greeted by the salesman I was immediately uncomfortable. It was a high pressure sales tactic. I couldn’t get an inch away from him. He stayed in my face trying to get a sale. I told the sales guy I was gonna shop around and he pretty much verbally assaulted me once he realized I wasn’t going to give him my business. It appeared I was nothing more than a number to him. And to top it off he and another associate wreaked of pot smoke. I would never consider going back to this pathetic establishment. Hopefully ownership gets their act together or I guarantee this place won’t last much longer. Highly dissatisfied.

If you have any brand other than Yamaha don’t bring it here for service. I brought my KTM in for a carburetor cleaning and ended up leaving with a quote for $ 2,500 saying my «valves were blown out» and then found copper in my oil filter. It turns out there is no copper in a KTM engine, so all I can guess is that the service techs put that copper there to scam me out of my money. A week later I took the bike into another dealership who found that nothing was wrong with the bike except for the carburetor being gummed up from sitting too long, exactly what I told Yamaha in the first place. I ended up paying 200 dollars to fix what Yamaha was quoting me over 10 times that much to do. I will never bring any of my bikes back here. The worst customer service I think I have ever experienced at any place, let alone a so called «reputable» dealership. If you get work done here on any of your cycles or ATVs be sure to get a second opinion first.

Chris was just about the perfect salesman. Went in to get a helmet and never made me feel pressured to purchase a certain helmet. He was able to answer all of my questions with confidence. He was polite, funny and just seemed really relaxed. Thanks, Chris!

I was motorcycling in Tennessee, planning to ride the Natchez Trace. As I inspected my Yamaha on Saturday morning, I noticed a huge roofing nail in my brand new rear tire. I called Cool Springs Yamaha Suzuki, and Kate in service was able to find a Michelin tire that matched mine. I was there later that morning, and Jarrod had the bike for only around 45 minutes before I was back on the road. And Kate informed me that the tire I wanted was not only in stock, but on sale! This dealership really did a great job for this motorcyclist who was able to resume his vacation with a minimum of fuss and expense.

My favorite place to go helmet browsing. They offer a fairly decent selection of Scorpion helmets, the company that has the motto «what’s the difference between their $ 600 helmet and our $ 300 helmet? $ 300.»
They carry a much wider selection of gear here that caters to mid-​to-​crazy crotch rocketeer, and a little more gear for your want-​to-​look-​Harley-​without-​paying-​Harley crowd. Their glove selection is not as good as next door usually, so I’d suggest walking next door for those if you don’t find gloves you loves.
Also, if they don’t have the helmet in your size, pick one up that’s close and ask if that can be your size — a lot of helmets are the same size helmet with different size padding, so getting an XL to an XXL might not be a problem for them as they keep a lot of padding for a lot of helmets.
I noticed more cruisers here than next door at the Honda bike shop, but that may be because they have a room devoted to ‘em and Honda has bikes just packed so tight a few cruisers might not jump out. They have a lot of higher speed sportbikes, a couple of used vehicles, and plenty of black and chrome Yamahas. If you’re looking for Goldwing-​style-​mega-​cruiser though, their selection seemed to be 2. While not particularly looking for a yacht of a motorcycle, the selection next door jumped out more although I was informed that the goldwings were going out the door at the moment so your mileage will vary.
I had a situation with them once where I tried to buy a bike and they never contacted me back. I’m told someone quit or was fired and the ball was dropped, it worked out in my favor though as I found the bike I was looking for used for substantially less money.
Have had my bike in here a couple of times, they were pretty good about everything, prices seemed high but reasonably high. I don’t go there for service generally because it’s far and I have to wait as I don’t have a way to haul a bike there. I would if I had that ability though or if they offer a pick up service.