PODS

THE worst possible way to move long distance is with PODS. They over charge, under quote and over bill, their cusotmer service department has hold times longer 30 minutes (probably all customer complaints). Its a scam, and they really should be regulated by the governemnt. They get your stuff and go silent on you… just sending more and more bills. I will do everything in my power to see that the AG gets ahold of my case and incident number, and that they are held accountable for their actions, so this doesnt happen to anyone else. Their delivery dates are at least two weeks off… just to stab you with more storage fees.

OMG helping a friend move and they are a disaster… pod was supposed to be in Boonton… it was in Franklin. Waste of time, and they are rude as all heck.

HORRIBLE! The customer service got everything wrong, credit card #, address, email and instructions where to place it on the property, I needed to keep calling to make changes. Needed information for our town from them, spent more than 4 hours on hold to get it and the issues resolved.

I am not a fan! They moved my stuff to a far away location, when I asked to have my stuff moved to the original closer location (Boonton, NJ), they refused. For weeks I asked customer service to have the people running the location call me, they promised me several times that I would receive a call, but I never received a call. When I complained about that, they said why speak to anyone there first, just go up there (???). When I made an appointment to visit my stuff in the far away location (Franklin, NJ), they did not have my container outside, and the sign on their own door said that they had closed three hours earlier — so I wasted a trip of over an hour long for nothing. Again after arguing with customer service about the location’s hours (posted differently on their door than what I was told by customer service), I was finally granted a call by the location’s manager, which was all I had been asking for in the first place. The manager gruffly refused to relocate my stuff to the original location, but said that they will honor future appointments — based on my experience, I’m skeptical. Total stress, total aggravation, total lack of respect, yet they still want to be paid every month.

Don’t know how to make this reflect the PODS 800 service center — because that is what I am reviewing. They ROCK it! Using PODS services has been a stress reducing experience. I had to schedule an initial POD delivery across country, then needed to load it –oops had to change the pickup date for the loaded container — boom — done easy as pie. Fast forward a number of months, and a multitude of various emergency events — got a recorded message (actually a few of them) saying my delivery of my loaded pod was for tomorrow — but hey — recall those emergencies — I am no where near the location for delivery… and today is a Sunday — not a chance to get a live person to help me cancel the delivery and just hold the POD in storage — SURPRISE — not only was their 866 number answered, but the gent who did answer — made my change of delivery — and was as pleasant as can be. Turned a stressful situation for me, into a walk in the park. Thank You PODS! Yes, they may be a bit more expensive that the other similar services… but for long distance scheduling they are TOPS!

Customer service– DUH!!!
As I write this, our stuff is still unexpectedly in storage, as our Short Sale Closing has been pushed back countless times… we signed up w/​PODS in June, expecting to close August the latest… no luck on that. My mother in law told us she had a coupon for them– but my better half forgot to mention it, big OOPS…
I want to stress the fact that NOW, ON THE HOME PAGE, is a link to «coupons». Do NOT miss that, because it could save you hundreds of dollars… we called a couple weeks after we signed up-​of course too late– and they refused to back date our bill. The kid told us that even if we cancelled and re-​upped, it was useless, we wouldn’t save anything. This is almost unheard of in business, but regardless we got this bullsh*t run around and subsequent blow off.
Now, the gentleman who ran the Franklin /​Lafayette, NJ location was helpful and efficient… He did our drop off personally, right on time, and was smart and helpful without being condescending. The drop off was smoothly executed, just like the many youtube videos we’ve seen-​down left, down a little lower right, down left, down a little lower right… like this \ -\ – \-\-\
The pickup guy was 2 – 3 hours late, and a smoking, obnoxious know it all…, guess that is to be expected when you don’t have an owner taking care of you!!!
Our packed POD went up jerky jerky jerky-​like a SeeSaw _​/​\ /​\ /​\ /​\ /​\ /​When we questioned it, OMG he said we did not know what we were talking about… all I can say is hopefully our stuff is not in pieces…
The 1 – 800 people were great at selling us on the initial call– very helpful!!!
But when we called back with the forgotten coupon code they refused to acknowledge us, the coupon, or the unfairness.
All PODS had to do was make good on the coupon they offer to everyone else, and (if our stuff isn’t broken) we would have forgiven the other crap and been satisfied. But no– Now we are left with a bad taste in our mouths… Lesson learned. When we do construction on the house next year, we’ll use a company who values their customers once they have them.
We are a hairdresser and a contractor, respectively… and we can tell you– MAKE PEOPLE HAPPY!!! The power of negative reviews is beyond strong. PODS would have fared much better with referrals from us had we been satisfied.
I’m giving 2 stars instead of one b/​c of the gentleman who ran the Lafayette /​Franklin location… he was the saving grace but of course is moving from NJ to Florida. He even agreed to meet me one night late b/​c he was there late waiting for a delivery. I wish I could remember his name and give him credit, because he knows how to take care of people.
10÷26÷14
I’m updating my review to add a star, because when we did finally move and had our PODS dropped off, it went without a hitch. We had to change dates a couple times, no problems. We expected to see everything broken into pieces when we opened it up, but thankfully, no drama.
We spent way way more than we should have, still annoyed by that. However
I must say, it was nice to have the PODS delivered to the driveway and unpack at our own convenience.

I set up a pod last week for a very important move on line. I was told there was a 3 hour window. Don’t believe it ! 4 hours after the 3 hour window, still no pod. And CS is a joke, yes they say I’m sorry, but the 3 hours is only an estimate. asking for a manager does not help! The manager said to me very rudely, it’s my fault for booking on line. Had I called in the order they would have told me the web information was inaccurate ! There tardiness cost me $ 400.00 in help sitting around waiting for someone that showed 5 hours late ! GO ELSEWHERE !!!