If you’re lucky you can get some good deals here, but you’re better off comparison shopping if you know what you want. The layout is tricky as the aisles are small and the checkout is horrible. I was able to get some great deals on curtains for my house and I bought a pintuck bed in a bag set for my king bed which I absolutely love and the price was around $ 100. Not bad. However, quality/pricing is really hit or miss. Sadly, I can’t give them more than 3 stars because it just seems as though most things are super marked up which is annoying. This is a great place to come for gift ideas for someone that loves to cook — they have tons of cool kitchen gadgets.
Jinki Y.
Place rating: 2 Frederick, MD
Can’t say that I’m a fan of the place. It’s very poorly managed and the hours posted online were false. Before I came in, I looked up the hours and it listed that this location was closing on 9pm. Well… It Clearly wasn’t. I came in at 6:30pm. Had a gift card from Christmas and decided to do some shopping. I have never been here before and they had a lot of nice things here so I took my my time walking around checking out the store. I began to notice how quiet the store was with less people talking and only the sounds of the music playing. I didn’t think anything of it, and continued to shop. Then I heard some woman yell across the store saying«there they are!!! Are you guys almost done??» And I look up and say«Why? You guys closing soon?» Then she replies«Um well, we are already closed! You need to check out. Hurry please, we have one register open and ready for you.» So I drop most of my items and carry a bit of what I was buying to the register. As I was standing there, I kept getting all of these glares from employees. My brother apologized to them for over staying and they just smirked and said«We’ll let you out.» What the hell is that? As we walked out, I turned around and saw this little paper on the door posting that they were closing at 7pm instead of 9pm. I guess it’s completely my fault for not reading the posted new Sunday hours, but they should of announced it through the store that they were closing. So they’d won’t make customers like myself feel humiliated. Most proper stores do announce this type of reminder to the customers that they are closing in so and so minutes. I still have money in my gift card, I’ll go back and spend it. After that, I won’t be back to spend my own money. While they do have nice things… But the way they handle the customers is a absolute turn off. No thank you.
Jaimee C.
Place rating: 5 Frederick, MD
Every time I shop here, I have the best experience. The associates are friendly and knowledgable. I am always shopping for chemical-free, Eco-friendly items and the associates always know exactly what I am looking for. I recently came into the store to return a children’s toy that stopped working. Even though the store didn’t carry the item any longer, they searched online and called other stores to see if they had the time that we could exchange it for. In the end, no other stores carried the item, but the customer service was wonderful and they went above and beyond to try and help us out.
Laura I.
Place rating: 5 Hyattsville, MD
Best experience in a Bed Bath & Beyond store ever! Helen and James were so helpful and patient with us. In addition, Noël was so friendly!
Allen T.
Place rating: 2 Urbana, MD
Narrow aisles and merchandise packed in the aisles makes this place frustrating. I couldn’t wait to get out so I went and stood by the door. Used to be nice, but now it is too junked up. Prices are full retail too unless you use their coupons.
Nikki V.
Place rating: 3 Frederick, MD
This store is nice but the aisle are cluttered with all type of stuff. BBB needs to either expand the aisle or take items off the side of the aisle. I almost took out items on the side as I was trying to turn the cart. They have a great selection and also, had things I didn’t know existed at all. I will definitely be back but not without a coupon.
Sheri W.
Place rating: 5 Frederick, MD
I went to Bed Bath & Beyond this evening at about 6:00 pm. They close at 7:00 pm. I was ready to check out at about 6:30 pm and was waiting in the line. Denise, an employee, directed me to another line that was opening up. On my way there, a man cut in front. Even though Denise told him she sent me over, he failed to understand. She then opened up another line and took me through. She apologized profusely about the man cutting in front. I didn’t mind but she did and really cared about customer service. I always have a good experience there but this was above and beyond.