Ramar Moving Systems

Horrible Experience! Packers were good but the movers were butchers! Ruined my brand new, Berber carpets with dirty, greasy footprints. Broke legs on 4 valuable, expensive mahogany pieces, including a Stickley veneered dining table. Ruined all the leaves to the table with heat and belt damage. Scratches, gouges and chips on nearly every furniture piece. Pre-​move customer service woman was rude and unconcerned.
Having made three cross country moves with virtually no damage using other companies, I know Ramar/​United was unnecessarily awful. If you care about your fine possessions, avoid this company!

We contacted Mayflower who sent out a representative from Ramar Moving Systems to give us an estimate on our move from Maryland to California. At the first meeting, everything went okay and we received a quote. The quote was significantly higher (upwards of $ 8,000 more) that other moving companies, but I went with them as they and Mayflower had good Unilocal Reviews. When I contacted the estimator from Ramar regarding the significant price difference, he assured me that if I went with them, I would receive quality service, which could not have been farther from the truth. Sadly, I believed him. Below are all of the items that went wrong before, during and after the move:
1. Prior to the move, the estimator suggested that we would need a shuttle (extra cost) to move items from our house to the moving truck because of our driveway access. I assured the estimator this would not be needed. I sent him a follow-​up email asking him to come out to look at the access again and reconsider the shuttle. He did not, but said he had someone look at the property via Google Earth, and it was needed. On the day the truck driver arrived, he agreed that a shuttle was not needed, so he did not use one. He told us that we would not be charged. When I called Mayflower who contacted Ramar they said that they would give me back ²⁄₃ of the cost of the shuttle because it was a set price. Not happy since I told them several times that a shuttle would not be needed (I have emails to prove it).
2. Prior to the move, I questioned the number of large picture boxes they said that they needed. I was assured that the estimator knew what he was doing. In the end, they needed at least 10 more of these boxes. I refused to pay for them and they agreed to cover it.
3. On the day of the move, the truck driver asked my husband where they could get lunch. My husband was running an errand, so offered to make the food run for them (5 movers plus a truck driver-​not cheap). The truck driver never reimbursed my husband and acted as if it was expected.
4. When the items arrived at our location a day late, there were several expensive broken items-​three legs off of three different dining rooms chairs, a leg off of our buffet table, a hole in the top of our desk, a wheel off of our office chair, a floor lamp was snapped in half, a hole in the bottom of our brand new chest of drawers, and some item with scratches on them (new chest of drawers, entertainment center). The truck driver admittedly blamed the packers and said he did not like the crew that moved us.
5. When they arrived at our place to unload, they knew that they were storing the items in a garage, so they only sent 2 movers when it took 5 movers all day to load the truck. When the 2 movers began moving items into the garage, they had no plan-​how to get the max out of the area to store and how to store items to minimize damage, so my 65 year old father and his friend had to do it. They in fact did the movers job for 6 hours that day. They should have been paid or I should have been reimbursed for their time. Especially, since my father has horrible back problems, and was in a lot of pain after the move.
6. The day of delivery I called and emailed the rep from Ramar services, and the only thing I got back was an email that said I should have called her sooner. I called and emailed again and had no response, so I went to Mayflower who was not much help. All they did was secure ²⁄₃ of the money for the shuttle for me.
DO NOT USE RAMAR OR MAYFLOWER. Sadly, they lost our business due to their lack of professionalism and negligence as we are moving our items out of storage into our house.