REEDS Jewelers

Great store with awesome service. Diana and Angela both helped me evening and were courteous and professional. Thank you for a wonderful experience

Gave my card to my wife-​to-​be, told her to go pick out a ring. I headed to work which was over a hour away.
They refused service once she was there. Why? Because her name wasn’t on my credit card. I called them, they explained it was policy to refuse service if the person presenting the card wasn’t the person on the card. I told them it was no different than if my wife-​to-​be bought it online using my card, the only difference was whether it was in person or online. It should not matter at all.
They said, sorry, if you’re not here with her, no service.
I offered to Facetime with my wife-​to-​be and show my driver’s license through FaceTime so they could verify me as the owner on the card and allow her to use my card. They refused. I strongly advised them to reconsider. They said they would speak to corporate. Corporate told them no way. So they refused yet again.
I should point out I was speaking with management on the phone the entire time.
I ended up buying the ring that she wanted through the website, because my wife-​to-​be had her heart set on that particular ring. But guess what Reeds? Will not buy from your business again, and will advise others to reconsider whether buying from Reeds is worth it.
Reeds, I only have one thing to say to you. Re-​educate whoever set up that policy and get a reality check.

I have had the exact opposite experience from «Ms. B».
My fiancé and I love Reeds! We went in there together to look at engagement rings in 2013 because I honestly had no idea what I wanted and didn’t know anything about diamond quality and such. As soon as we stepped in we were greeted by a really nice man named Matt I think. He sat down with us and pulled a lot of things from the cases and explained the differences between them. He took time to explain to us what makes one diamond more desirable than another and what to look for when choosing a good one. It was so nice to actually learn about what I was looking at rather than just going «ooooohhh shiny. i’ll take that».
After getting an understanding of what makes diamonds amazing we started narrowing down what it was I really wanted. After looking at many we figured out that what I wanted wasn’t in one ring. Matt said this was no problem and showed us a way to take a wrap and add it to the solitaire to create a ring that was all my own. While it was hard to picture I trusted not seeing it together and when my fiancé proposed to me a few months later it was a total surprise and the ring was stunning. If you don’t believe me then take a look at the picture of it!
It has been a year since he proposed and I still get compliments on it every week and find myself staring at it like the day I said yes!
With «I Do’s» 10 months away we went back after Black Friday to look at wedding bands and hopefully take advantage of some sales. Matt was there and remembered us and said that he was happy to help us again. We sat down with him and went over all the options and easily picked my fiancé’s ring. I was between a few different ones, but with Matt’s advice I choose one. At first I thought maybe I had made a mistake, but when they came in and I tried it on with my engagement ring to see how they looked together… I was beyond sold. It really is everything I want in a wedding band. It is beautiful, timeless and I want to wear it forever.
When going back for our wedding bands Matt made us love him and Reeds even more. To thank us for our loyalty he gave us a discount on our wedding bands and Thanked us personally because he said it means so much to the company. Well Matt, the time you took with us means so much to us! Ring shopping was everything I wanted it to be and that is thanks in a huge part to the quality and service given by Reeds.
This is the only jewelry store I shop at! I hope to pick out many more stunning pieces there and have already bought Pandora items there for gifts. If you want to enjoy your shopping experience as a person and not just another customer then go to Reeds!
Oh, and they never once in all my visits asked for my ID!

They make you give some type of rating but I can’t personally give any stars for this place… Very disappointing! Pathetic, inexperienced employees giving really bad customer service. I am hoping this listing is for the Francis Scott Key Mall location because that is the one I am referencing here.
I went in with my hubby one day last week to try on some diamond rings and the young girl at the counter asks for I.D. I was uphauled as I am used to buying from jewelry stores which carry much better quality merchandise and they never ever ask for an I.D. You ask why I would visit such place? I just happened to be in the mall and in the market for a new diamond at the time so out of curiousity I ended up here. Anywho, the young girl named Carrie Ann then proceeded to tell me that their policy for certain diamonds was to get identification from customers before showing rings. So let me get this straight… It is a corporate policy of Reed Jewelers for employees to ask for identification before showing customers their diamonds? I don’t think so.
Did this really just happen I asked myself? Okay, okay, I look pretty sweet and innocent, my hubby on the other hand does have quite a few tattoos but he makes six figures for goodness sake… We were both very nice and friendly as always when dealing with most people so I felt she had no reason… Talk about serious discrimination here. This girl looked like something straight from «Trailer Park Life» Magazine and she was asking us for I.D. After she told me their «policy» I couldn’t help but chuckle as I got up and left the store… I went directly across the other side of the mall and made a $ 4,000 diamond purchase at another store, within a 10 minute time period… without showing any I.D.
When I arrived at my next destination, I called this particular Reed store to speak to a manager about the incident at which time Carrie Ann happened to answer the phone. I felt compelled to let her know that I was the woman who was in the store a little earlier and that she had lost a sale due to Reed Jewelry store’s ummm… policy. I decided that I wouldn’t bother to speak with the stores manager because if she was the girl I saw when I went in, she was very unprofessional for not greeting me as I was coming into the store and she was looking right in my face. I am in the process of contacting corporate on this one. Just think how many customers they must be losing daily!