First Class Lodging Reservation Service

A group of 6 of us stayed at the Pioneer Haus (managed by 1^st class) in Fredericksburg over the New Year’s weekend. I actually reserved through Air BnB, so I can’t speak to the reservation process directly with 1^st Class. However, the check in process was fast and painless. They gave us a map of the town and a couple of food vouchers per person (which we never tried to claim). The house was one block off the main drag. We selected it because it had a fire pit and we wanted to just hang out and relax.
The house had all the supplies we’d need (enough towels for the whole group, soap, firewood, extra blankets, etc.). The even left us a fresh loaf of zucchini bread on the table. We were provided with emergency contacts, which we didn’t need, but they’re always nice to have. Checkout was as simple as dropping the keys in a drop box before we left town.
The house was what I’d consider expensive, but it was just what we were looking for in a NYE getaway with friends.

Terrible! Disregarding the schmoozy voucher for a $ 10 Continental breakfast at several local diners (we tried one of them and paid only $ 6 each for a full American breakfast) there are tons of things not to like about this service.
We found a couple of units through Airbnb that are apparently managed by this group. Upon arrival, we found our packet of info gave bad instructions for the Internet, ok…
The room was incredibly small, so obviously they put photos taken by a wide angle lens on their site. Eye roll.
What really offends though, is the front door with inadequate locks (one door knob lock, no deadbolt), the broken window pane, covered by cardboard in the patio door (please don’t say you didn’t know, there’s a review on Airbnb thanking you for the bottle of champagne to apologize for the broken lane, to guests who stayed here in July!!!). And let’s talk about cleanliness… Not there
$ 165 a night for what is truly a converted shed in someone’s back yard. Yep, you sold us a bill of goods. We’ll never do business with this group again

Run, run from using this reservation service if you have a house in Fredericksburg that you want to turn into a B&B!
We were using them for our historic B&B. Then we started to find cracks in their service. First, we noticed that long-​time friends of ours who had equivalent B&B’s around our neighborhood charged WAY more than First Class had ours listed for. All of them. There was no exception. And they were getting plenty of renters. Even our house cleaner said that the other houses he was doing that were equivalent to ours got far more and it made no sense to him.
Equally as bad, First Class set the rental rate SO low during no-​peak times that it was a joke.
So we approached First Class to talk about going higher and why. We did our homework. Their response? They acted like everything around them was more important than we were, that we were complete idiots, hemming and hawing about the fact that every single B&B around us got SO much more, …and oh, if we go higher, expect the rentals of our B&B to go way down from First Class. It was like a threat!
So we got suspicious, did a lot of interviewing around town, and here’s what we found out: the owners of First Class own several of their own rentals. A lot of them. And you bet that THOSE rentals are getting steady renters, whereas after this interview with First Class, we weren’t.
We left First Class and went to another reservation service. And with this NEW one, here’s what stood out glaringly: UNLIKE First Class, this new one took the time to really look at our B&B, complimented it highly, underscored that yes, First Class had been undercharging, and they made solid suggestions on how we could even higher rates. They were fabulous. They didn’t act like they didn’t have time for us like First Class did. And we are getting MUCH better rates and constant reservations. And, voila, they do NOT own rentals of their own to compete with your house. This new service was night and day better.

We scheduled a family trip to Fredericksburg and reserved our stay through First Class Reservations. There was a hiccup in the channels of communication, in that there was a miscommunication when reserving our stay. When we called to confirm the check in time a couple of days before our scheduled trip we discovered that First Class had in fact not confirmed/​booked our stay, and had given our reservation to another group. Needless to say, this put our trip in jeopardy.
***EDIT***
Shortly after this review was posted we got a call from the original booking agent. It turns out they found a place for the family after all. First Class management has come through for us, taking at least partial blame in the situation. I will be leaving this initial review up and will be edit post trip/​stay accordingly good or bad.
**POST TRIP/​STAY UPDATE**
This is an update after having stayed at the First Class property, that they sorted out for us after the mix-​up with our initial reservation. The accommodations were comfortable, but the location ended up being 19 miles outside of Fredericksburg. Not what we had in mind for the weekend, but it worked. The most important thing being that we had a place to bed down. We will consider using First Class should we venture into the area again, however — this will not be our go to for future bookings.

First Class Reservations is definitely the way to go when booking a B&B in Fredericksburg! There are sooo many B&Bs to choose from, their website makes the selection process a lot easier and less time consuming. We chose to stay at Centre Street Studio and had a wonderful time. Our cottage was adorable, very quaint and private with our own little patio that had a chiminea and charcoal grill. We will always use First Class for our B&B reservations.

I recently had issues with this business. Let me say that they go above and beyond making their customers happy. My issue was resolved in a first class manner and I will definetly be doing business with them again.
Thanks for your prompt service

It was between here and horseshoe bay these were the two groupons I was pondering. We have four daughters and have been on an amazing path to serious Christianity while also being under constant stress.
This place is a gift from The Lord. Any money you spend is worth it. The book that everyone signs and leave notes in is my fav my hubby and I stayed up reading other peoples experiences here, you could feel the love in the room!
Have fun and be as romantic as possible! It is very much worth it. Sweet Olivia is a heavenly cottage!

My husband and I could have saved about 4 hours looking online at ALL (there are A LOT) of the different B&Bs in Fredericksburg if we only would have called First Class FIRST!
After I discovered their site, the hubby and I decided to conference in a call. The phone was immediately answered by a very friendly lady named Carren. We told her our likes and dislikes and in under 5 minutes she suggested about a ½ dozen properties they book for (they have listings for over 200). After we reviewed the suggested properties, we certainly had a preference for which one we would like to stay at (the Fawkwerk Cottage at Haussegen Log Haus). Booked and done! And, I must add this was a last minute trip. We called about 2 days prior to our desired arrival date and Carren was more than eager to accommodate us. We loved the Cottage and our «hosts» (please see separate review) so much that we decided to stay an extra night. One call to Carren. Booked and done again!
GREAT customer service from Carren and all of the other staff we interacted with! They were all so helpful, friendly, and a hoot to boot!!! HIGHLY RECOMMEND FOR ALL OF YOUR TRAVEL NEEDS WHEN VISITING FREDERICKSBURG, TX!!!
Have to add the following to the overall review: On the FCLRS website, they offer «Romance Packages» that you can add on to any lodging stay. We discovered this while we were on the initial phone call with Carren during booking. So, the «fun» between my husband and I and FCLRS began very early into our first experience of Fredericksburg.
A necessary explanation: There are 3 different package prices ranging from $ 39.95-$ 59.95 that offer a variety of items to enhance your stay; chocolates or roses perhaps… or Easy Cheese (Midnight Package) and 1-​time use camera (in the Snuggle Package). hahaha! I am NOT kidding! Here’s the URL:
We all laughed so hard at the offerings while we were on the phone… and continued to laugh when we arrived to check-​in and get keys to the cottage. The whole crew have a great sense of humor and complimented us on how fun they thought we were. :-D So much in fact I was sent out with a free can of the cheese. hahaha After we decided to stay the additional night we had to pick up our breakfast voucher after FCLRSs business hours. Low and behold the envelope was rather large… that’s because they had included a free disposable camera and written «Love u guys… Have fun!» on the outside! Well, I had made the off-​handed suggestion that I thought the cheese and camera should come in the same package… so they gifted us one of each. Thank you!!! Love you guys, too!!! The best customer service EVER!!! …‘as I type still smiling’…;)

115 Austin Place is so charming! Cute shabby chic furnishings and luxurious spa tub!!!

Well I have to say my experience was not all positive. Making the reservation, talking to the proprietor and finding the place was all good. The money we spend was not worth it. Breakfast was lacking, the loft was quite low, and my husband was not able to stand upright once he got up to the area we were sleeping. The property looked nice however it was too cold for us to explore. I will not stay here again. I have been to several other B&Bs that were much nicer than this and not as expensive.

I did a search on their web site for someplace cool to stay for one night one person.
The search came up with a list of properties. I chose the one I wanted and booked it.
The day before I was to leave the service called to tell me that I have to book the cabin for two nights to get the rate I was given on their web site. NOT
People fix your web site so it doesn’t search for one night stays, not everyone wants to stay for two nights. Very disappointed

Very friendly and helpful. Called them last minute to ask if we could stay an extra day. Took them all of about two minutes to let us know we could. They took care of letting the owner know and updated me about my total. Fast check in and helpful info about local attractions and so forth. First time using a service and I think I will use one from now on. Worth the extra charge.

They are fantastic. Definitely, recommend booking with them. We loved having a headache free check in/​check out experience. Plus, they have so many great housing options to choose from! We loved the 115 Austin St. #1!

I highly recommend this service. I had a really bad experience while staying at another place in F-​burg (so bad I had to leave– see my Back Forty B&B review) and I called this place and explained what I wanted. I didn’t have access to a computer so I was kinda scared to book anything. But they found me exactly what I wanted and within one hour I was checked in. My place is perfect, roomy, well stocked, very clean and not only that, if I need anything (trash bags, etc) they give you a phone number and a sweet lady comes right over. I stayed at the Burbank Loft– it feels like home so much I don’t want to leave!

I have to start by telling you that I haven’t actually been there yet. And I also have to say, the response by First Class B&B to my situation was probably very unique, but their service was so amazingly awesome I have to share.
In a nutshell: bought a Groupon for their services, made the reservation months in advance for a 2 night stay this week. Unfortunately, prior to our Sunday reservation, on Thursday I developed walking pneumonia. Making a weekend trip was out of the question. I called the office of First Class, on a Sunday, got a recording that said they were closed and left a message. Their message said to expect a response within 10 minutes. I called again after I had not heard from anyone for awhile and Beatrice answered the phone. in the office, on Sunday. She sweetly informed me she had just listened to my message and was very sympathetic. She then asked me what date would be better for our reservation-​without me even asking her. I was blown away. I said that I knew December would be a busy time for them, would it be ok to move the reservation to January? She said of course and we set the date. The last thing she said was, now you work on getting better, OK?
In a time when it is almost impossible to find good customer service, it’s refreshing to find EXCELLENT customer service. So far so GREAT-I’ll come back and say more about our experience after we make the trip in January.
Thanks Beatrice!

I found First Class B & B Reservation Services web site very user friendly and allowed me to view pictures and details as well as maps of location which helped us tremendously in choosing our location since we wanted both peace and quiet but close enough for shopping and good food! I called to confirm our reservation even though we did receive a confirmation Email, the staff was very pleasant and helpful. We stayed at Laws Cabin and found it to be wonderfully quaint and exactly what we were looking for! We plan on going back to the hill country again and I will certainly be using First Class B & B Service again.

Our arrangements made through First Class B&B were very easy and efficient. I made our reservations on-​line and within minutes I had confirmation email and by the next morning I had a phone call confirming our reservations.
We had a great stay in Fredericksburg and will be going back and will be using First Class B&B if we need to make reservations at a B&B again.
Kaye Gilmore
Kingwood, TX

Had a wonderful time on our Fredericksburg weekend getaway. First Class B&B was great. The Avalon Cottage was just as described and we had a wonderful experience. Check in was simple, and they offered a few tips on things to do while in town.
We’ll definitely use them again, and I would highly recommend them to anyone in search of lodging on Fredericksburg!

First time to use their service on for our Labor Day trip to F-​burg. The site could use some work; perhaps a way to bookmark your viewing list so you can pick-​and-​choose better? Love all the different ways you can search the site. By price, by occupancy, by amenity, by location to drive to town, etc. They send email confirmation to you immediately after you send in your booking request.
Parking spaces are enough, but man, trying to get in and out of that parking lot can be a challenge as it’s on the main drag. Walked in, gave my name, got my key, directions, and quickly browsed the multiple brochures on the wall.
Check out was just as simple. Drove up, placed my key on the counter, said thanks and goodbye and that was it! Will certainly use them again as we take a trip down there at least twice a year.

Who needs a reservation service? I certainly don’t, but when I was doing research in preparation for a weekend trip to Fredericksburg, I found this website to be the most current and helpful when it came to finding a B & B in my price range.
It seems like a lot of the B & B’s in Fredericksburg require you to book through a reservation service, and that made me suspicious. The reservation company also charges a fee for providing their service on top of your room charge. No wonder I was suspicious: a pirate can smell money gettin’ took from 264 miles away.
However — this reservation service has some of the best customer service I’ve encountered in many, many moons.
Aside from a good website, every time I called the employees were polite, friendly, and helpful. We arrived at the office after hours (about 3 hours past closing time) in order to pick up our room keys from a box in the front of their building. We happen to strike up a conversation with another B & Ber who was also picking up his keys about what might still be open in town. Even though the lights were off and the «closed» sign was hanging in the window, the manager and another employee happened to still be in the office and they opened up their door and waved us in.
They proceeded to show us on the map where there were bars that were still open. They also gave us a list of wineries and were quick to point out there is a brewery in town.
Anyone who opens up their business to point me to a bar has found themselves an eye-​patch wearing, cutlass brandishing, new number 1 fan.