Lorac Property Management

Don’t do it!
I hired this company right after finding a renter for my house. Carol was fine agreeing to manage the property. Turns out the renter was crappy… never paid rent. They went to court and got possession of the property and were awarded the monies due plus legal fees. The renter apparently showed up with $ 5,000 on the 10^th day (eviction by the 10^th day) and said the Salvation Army would pay the remainder but only if I allowed her to stay. I asked Carol her professional guidance because I was sick of the renter not paying and wanted her out and Carol said if I didn’t let her stay I’d never see any of the money awarded to me. I asked Carol, if I let the renter stay and she doesn’t pay January’s rent, do we have to go back to court and she said no b/​c we already had possession of the home. I agreed to let her stay in the home. February rolls around and no rent is paid. I advised Carol to file a writ to get her out immediately and she said well we have to file with the court and get a court date first. I said you told me we wouldn’t have to go back to court and she flat out lied and said she never told me that and «I’m not a lawyer, so why would I tell you that». From that point on I no longer trusted her. And the renter didn’t move out until April 10^th. It was financially taxing to pay two mortgages. By the way, Carol never put the renter on their lease and had the nerve to tell me I told her not to. She’s a flat out liar! And she will cut you off whenever you try to talk to her, especially if you’re calling her out on here lies. She’s very disrespectful and I’ve been advised to file a formal complaint with the National Association of Realtors.
My property management agreement mentioned Lorac would have to list my home if I chose to sell it before the 12 month property management agreement was up. I definitely didn’t want her to have an opportunity to make money off of me. She stopped by the house a few weeks ago so I could sign the listing agreement and I tried to talk to her about letting me out of the contract and telling her I just don’t trust her and wasn’t comfortable at all with the way she handled everything. She said «No way! Not unless you pay me $ 1,500 for early termination!» She called the other lady, Tonya (who is probably her daughter) and told her to tell me how much money they’d gotten for me. She said «it’s your fault you never got rent! It’s your fault because you found a bad renter!» It wasn’t my fault when I told her I found a renter and she was willing to manage the property. Totally money-​hungry! I asked her why she wanted to do business with someone who didn’t want to do business with her? She got pissed, called me disrespectful and unappreciative. As she stormed out the door with her husband she said «I will sue you and have your wages garnished!!» I thought she was gonna have a stroke or a heart attack because she was fuming, turned red, and looked completely insane.
Just don’t use this company!!!
Oh I asked Carol 3 times in one conversation how many houses she sold in the last 12 months and she said about 30. Turns out it’s only 3.
I paid the $ 1,500 and hope I never have to deal with them again.

Let me first start off by saying that if I could give Lorac property management 0 stars, I would have. Our frustrations began with them before we even moved in. We were told we would be able to move in on the 1^st of December 2014, and as the date approached we were then told it would be the following week. No big deal, our previous lease wasn’t ending till December 15^th. We practically ran around like chickens with our heads cut off to get into our town home, and it took several weeks just to have them email the lease to us to sign. They incorrectly typed in our email addresses several times.
Walk through day comes and we make sure to mention the several things we had noticed were wrong that needed to be fixed. Tiles in the master shower, door lock that we were never given keys to, back deck screen damaged, burnt light bulbs, broken sink stopper, a non functioning socket and a damaged blind. We were told these things would be fixed; but there shortly after we moved in we found it increasingly harder to get ahold of Lorac and when we did hear from them every two weeks we were given the run around. **We’ve been here for 4 months and none of the above mentioned have been fixed**
10 days after moving in, the pilot light in our hot water heater goes out. In the middle of winter. I called Lorac directly and spoke with them about the issue and was told to submit a maintenance request through the online portal. We were charged $ 50 just 10 days after having moved in, and was referenced to the lease agreement when I questioned why we were being charged this fee for something so soon after our move in. We were told by the gentleman that relit the pilot light, that Lorac had been made aware previously the part would need to be replaced.
This leads me to our rental payment. We pay a pretty penny for our lovely home and have no problem doing so. What we do have a problem with is being lied to. We were told that if we paid by debit card we would not be charged any processing fees. Upon paying our first months rent, we were charged at $ 27 processing fee! Each month since it has been $ 37. I called Lorac directly and was told they couldn’t do anything about it and I would need to contact the company that processes their online payment account. No such information could be found on their website for the company that they use.
Due to an error on my part the waste management and sewage account had not been transferred into our possession. Instead of a courtesy call to let us know in time that this had not been taken care of, Lorac instead chose to let our water get cut off in the middle of winter. My boyfriend called Lorac the next morning after I’d left for work when he realized that it had been cut off, and was HUNG UP on. We were additionally charged $ 100 for this.
The unprofessionalism of Lorac employees really astounds me. Never in my life have I ever dealt with such rudeness from people who claim to pride themselves on customer service. This lengthy review is to hopefully help deter others away from this company. Any other company is going to be 10 times better than Lorac. The only reason I’m writing this review now is because the owners of the property have TERMINATED their contract with Lorac. There are such things are miracles!

Lorac Reality has been one the best choices we have ever made. They’re honest, fair, and incredibly dedicated to providing the best service possible. They walked us through everything we needed to know when it came time to list our house on the market. They told us when our ideas were good and where we could improve things. They had our house rented in record time and it hasn’t gone empty since. They continue to answer our questions as first time rental owners and go out of their way to make sure we are well informed and taken care of. I would never work with any other property management company. If you want satisfaction, Lorac Reality is the première Property Mortgage Company to work with.