Holiday Inn Express & Suites Freeport – Brunswick Area

LOVE the front desk girls! I am there every few months and its nice to be greeted by a familiar face :)

Worst hotel ever! Disgustingly dirty. Nasty management. Horrific! Avoid at all costs!

The housekeeping staff is untrustworthy. We had a cup of change left out on the dresser (as we usually do in other hotels that we stay at) and we arrived back to our room to find the cup completely empty. Even though we saved money staying here instead of the Hilton Garden Inn, you can’t put a price on the sense of security and piece of mind that a trustworthy housekeeping staff can provide.

I recently stayed here while on vacation and this hotel did the trick. The room was comfortable and clean and was a good jumping off point for all of the other places we visited while in Maine. It was a short 5 min drive from downtown Freeport (shopping, restaurants and Starbucks!) and 20 minutes from Portland. We requested to stay on the Route 1 side which was quieter than staying on the interstate side. Parking was never a problem and the breakfast in the mornings was adequate. The front desk staff were always courteous and friendly. I would stay here again.

I needed to be in Yarmouth for work, so I booked this place sight unseen. I only paid $ 105 (before tax) for the night and I was happy with that price. Everything about the hotel was nice-​the staff was great, the breakfast was good, etc. etc. The only thing that was disappointing was that the gym was really small. There are a few machines in there and they were all in working order, but the space was super tiny. That aside, it was exactly what you’d expect from a Holiday Inn Express.

My sister stayed at Holiday Inn Express because I told her we always stay at Holiday Inn Express. She made her reservation much earlier than me so my rate was over $ 300!!! NOT! We stayed at the Holiday Inn Express at 303 Sable Oaks Drive instead! My sister called me very upset, after getting ready for bed, she pulled back the sheets to find Crumbs & Sand in the bed!!! How does that happen??? She went to the front desk, she was told they would have to call someone in to change the sheets. They offered her the sheets to do them herself! NOT!!! My sister then asked that they change her room! I feel terrible that her first experience with Holiday Inn Express was so horrible!!!

This is a typical holiday inn. Nothing special at all. The rooms are clean and the staff is friendly. Our suite has a separate bedroom and living room. It also had a little mini fridge, sink and microwave. This hotel is located about 5 minutes from downtown but its not really in walking distance because its mostly highway with no sidewalks
The most annoying thing about staying here happened on our last morning. Checkout time is at 11 but the housekeeping staff started knocking on everyone’s door at 9 am. If you answered she said «housekeeping, I’m sorry» and walked away, but we heard her knocking on every door. She knocked again at 10 am and this made us feel rushed and anxious. We won’t be staying here again.

Two months before a wedding we attended in Maine, we made a reservation directly through the front desk. About two weeks before the wedding, I noticed a much better rate through
(where I get rewards as well) and booked it. We called to cancel the first reservation and were told we were all set. Fast forward two weeks and the original reservation was charged to our credit card.
Hotel claims they never spoke to us, and that they held the room all night for us and we were a no show… even though we were staying in the hotel. General manager and front desk manager were rude and unwilling to help resolve the situation. Truly terrible experience dealing with management who thinks they are entitled to charge us twice for their staff’s incompetency. Don’t foresee myself staying at another Holiday Inn Express, let alone this poorly run location.

I’m generally a fan of the Holiday Inn Express brand, but this location provided one of the worst hotel experiences I’ve had in quite a while.
First, the good parts: The room we stayed in was clean, and pool area was nice. The breakfast was pretty good as well.
Before booking this hotel, though, take a look at how close it is to the interstate. I actually measured it. 50 yards. The road noise in our room was just incredible, and the only way we could drown it out was to leave the air conditioning on (and that was unbearably loud, as well).
The hotel advertised itself as «non-​smoking», but the room we were in had clearly been smoked in recently. The drapes and furniture smelled heavily of cigarette smoke.
This location advertises «suites» when making reservations, and typically when I reserve a suite at an HI Express we get a completely separate living room and bedroom. In this hotel, a «suite» is a room with a bed and pull-​out sleeper right next to each other in one room (what would typically be a King Executive Room in other Holiday Inn Express Hotels).
I had originally booked a room for a Monday night, but due to changes in our vacation plans we changed our reservation to the following night. At that time, the hotel saw fit to raise my rate an extra $ 20 for the same room. So on top of everything, I now feel like I got over-​charged. Save yourself some money, and book a similar room at the Comfort Suites just down the road!

Just came back from a nice stay at the Holiday Inn Express in Freeport. For a quick girls weekend away my Aunt. The hotel is a quick 5 min drive from downtown Freeport and an easy 15−20min drive to downtown Portland. The front desk staff was friendly and the rooms are super clean and comfy. We were able to control the temperature to get nice and chilly which we appreciated. Our room faced 295 and it was a little loud but not enough to hinder my sleep, although if you are a light sleeper I would request a Rt.1 facing room. The room darkening shades did help with the noise but I assume if one is a light sleeper it wouldn’t help enough. We were able to check out the pool/​hot tub on Friday night when we arrived (as it was open til 10pm even though the signs said 8pm). The area was very clean but the hot tub wasn’t hot enough for our liking, if we were there longer I may have thought to ask if it could be turned up but for the two nights and our one use it was fine. The hotel offers a free hot breakfast that was decent but nothing to rave about.

Typical Holiday Inn Express experience. Staff are friendly, rooms are clean and the breakfast in the morning is hot.
As the other reviews cover, this hotel is close to Main Street in Freeport, but certainly not within a comfortable walking distance.
The only thing that keeps this experience from four stars was in the WiFi. The third party provider’s service was often slow, sometimes non-​existent. The service would also drop mid session and requite you to sign in again. During a one night stay, I had to sign in about 10 — 15 times.
As a frequent traveller, the IHG hotels are normally my first choice. I would definitely stay here again.

This place would be a lot better if they didn’t claim to be walking distance to downtown Freeport. This is about 3 miles down the road from downtown and the only thing that it is walking distance to is the highway which is situated right outside the back windows of this place. I would have never booked this hotel if I knew it was that far from downtown. Its claims are clearly written on the hotel webpage and are clearly false.
It is a fairly new hotel and is a pretty nice place down route 1 south but the noise from the highway will interrupt your sleep if you are staying on the back side of the hotel and be ready to drive to get to anything since there is nothing close by. No wonder the rates were low. As an FYI, the only hotel directly in downtown Freeport is the Hilton Garden Inn which I confused with this place. This is just a generic place to stay much like a Super 8 but cleaner. It really is false advertising to fool the consumer to think this is downtown Freeport. Also, the WI-​FI here was spotty and just not good quality.

It’s not anything special, and it’s not anything bad. It’s a chain hotel located off a highway in a strip-​mall type development. You can’t walk to Main Street; what this place lacks in character and charm it attempts to make up for with cleanliness and sterility. This hotel does what it is supposed to do, in the truest corporate American sense.
The staff was very professional and courteous. The room was nice, if not predictable. They have the standard HIE breakfast bar running in the morning, and there’s an indoor pool and hot tub on-​site.

OK, first, its not walking distance to LL Bean or the other outlets on Main Street, but it does offer a quick, quiet, and comfortable retreat after a day of hitting the outlets or peaking at the leaves… both of which were on my radar for this visit.
The staff has been very professional and knowledgeable. As for the rooms, the bathroom is very nice and feature a beautiful granite vanity. The lighting is really too dim and in the evenings, getting hot water to the 3^rd floor took some time. The sleeping area was well laid out and comfortable with 2 queen beds, TV/​chest and table with 2 chairs. The beds are fairly comfortable, but not the best sleep that I have had. Rooms either face US1 or the trees and beyond that I295. The US1 side was fairly quiet to sleep with the windows open (and to hear it rain as it did during our stay). The breakfast bar is the usual HIE variety with the hot cinnamon rolls, breakfast meat and breads with juice and coffee. The facility offers an indoor pool and hot tub which close at 8pm which was a drag.
I can say that I would not have selected this property on my own. This stay was a result of a «web deal» that allowed us to stay close to what we wanted to do, and in the process found it nice enough to extend our stay an extra day to relax and unwind some.