Corsair

Over the years I’ve purchased many, many products from Corsair and, for the most part, they were fine — operated as advertised.
This past year, I began accumulating upgrade parts for my desktop; among them were a package of new Memory Sticks. Cost me about $ 66, which is fine. I’m now in the upgrade process of my computer and installed the new sticks alongside my existing Corsair sticks with exactly the same specs only to find they wouldn’t work. Seems that the «version» numbers were different.
So, I called tech support to get an RMA and swap out for what I needed. Well, come to find out that Corsair, in their infinite wisdom of customer service, won’t take these back since they don’t guarantee compatibility of their products with exactly the same specifications. I asked how I’m supposed to know what version number I’m receiving and was informed that you won’t know, but that’s just too bad since they don’t honor their «compatibility» even with the exact same specs. So, I guess I now have to eat the $ 66.
Are you kidding me?
This will be THE LAST Corsair product I purchase for any of my family’s computers and I strongly recommend you find a different manufacturer/​vendor as well. This is abysmal customer service — if that’s what you want to call it. I don’t.

Some may consider my post not relevant to the products offered which is fine. I just wanted to let people know it they receive a rebate card from Corsair to not wait to use it. I just learned the hard way what a cheap and inconsiderate policy Corsair has on those rebate cards. I made the mistake of putting my rebate card away and forgot about it. I recently found the card when I checked on the status learned they implemented a $ 3 monthly maintenance fee after 6 months so there was no balance left on the card. Why would there even be a monthly fee of that nature? Their reply was it is in the terms of the rebate. Who reads that stuff anyway. So for a $ 20 rebate card they use up $ 18 in fees. What a chicken sh_​t outfit. I will not be buying any of their products again. Please beware.

We’ve really been pleased with Corsair. My husband has purchased some products from them via Amazon and he’s had to use their warranty. They’ve really been so good with honoring their warranties. They did things on a good faith deal and it was absolutely great. It had us up and running so quick.
The latest thing was one of the cooling fans was dying and we needed to replace it. Called Corsair, they walked us through picking the right fan from Amazon and less we got the fan delivered to us in like 8 hrs. My gosh, if that isn’t service.
Okay, it’s part in part due to Amazon and Corsair. We know if something goes wrong, Corsair will honor their warranty and they make it easy to work with them. They have excellent customer service, treat us with respect and it keep us coming back to buy more Corsair products.

I bought a AX1200i. When I got my item they gave me a used broken ax850. I called and Harold said they would look into it. They let me return it but when they got it they gave me an excuse as they never make mistakes and that they couldn’t possibly have done this. Although when I got this item it was not sealed and was not working from what they told me.
I did what I could as a consumer to get them to either send a new unit or refund me. Harold told me no to both options so now I have to post every were of there poor customer service and lack of responsibility on their part. I have owned Asus mother boards and corsair memory. For years I have bought the same company memory and mother boards. Seems this time I was taken advantage of.
I will be returning all 3 Graphite Series™ 600T Silver Mid-​Tower Cases along with Dominator® Platinum with Corsair Link Connector — 1.65V 8GB Dual Channel DDR3 Memory Kit (CMD8GX3M2A2800C12) Memory and AX860i Digital ATX Power Supply — 860 Watt 80 PLUS® Platinum Certified Fully-​Modular PSU X2 and the extra AX1200i Digital ATX Power Supply — 1200 Watt 80 PLUS® Platinum Certified Fully-​Modular PSU I bought for my family. So that’s 3 cases 3 sets of memory and 3 power supplies. Hell I don’t care if I get hit with a restocking fee. Its good to know this company wont help you if you have a problem. Good BYE CORSAIR!
Harold you fail in customer service and fail in taking responsibility for your company’s mistake! I wish you luck with this company. Seems like to me some one above you should read this and evaluate your position with the company.

Great company! It’s bigger than you think. Next big thing?

I purchased two 4GB Corsair Memory sticks about a year ago. I loaded some photo files on each, and then I didn’t touch them for the rest of the year. Recently, I tried to use them and neither of them worked. My computer could not read them. I contacted Corsair on-​line and despite the long time period and that I no longer had the receipt from the store — they happily sent me an RMA. It is now 2 weeks later and this morning, a package arrived via UPS with 2 brand new replacement memory sticks at no charge. I just tried one and it worked fine. Kudos to Corsair for standing by their product. I am posting this review because I felt I needed to tell somebody about this good service.

Go to the local electronic store (starts with F) to buy some Corsair 2gb Value so-​dimm.
So-​dimm works for a few days, then notebook won’t boot. Troubleshooting around, swapped back RAM and computer boots.
The Corsair was widely used by others with the same notebook, so I didn’t question if I had bought the wrong RAM.
I contact Corsair (limited lifetime warranty), that RAM is bad. They replied my notebook model doesnt support 2gb and I should return the RAM.
I reply that it’s past the vendor return policy and that the notebook manufacturer’s configure page lists 2gb as an upgrade option.
In the meantime, I go and buy another identical 2gb Corsair and a 2gb Patriot from same store. The 2^nd Corsair didn’t work in my notebook, but the Patriot did. So that quashes their claim that my notebook doesnt support 2gb. So it might be the Corsair Value RAM that just isn’t compatible with my notebook.
Few days goes by they replied with an RMA.
I noticed they’re local, so I call them if I could personally make the swap, they said yes.
So I make the short drive, find the Shipping fence. Stand inside the outlined ‘box’, ring the bell, tell them I’m there for RMA pickup. I was told to wait while they check my info. Couple minutes goes by, I’m still standing in the outlined box, they finally buzz me in. Make the exchange and I was back in my car in about :15min.
I install the replacement Corsair, and it works in my notebook.
Best guess is that I bought bad RAM twice from local electronic store (starts with F).

Great memory for the computer enthusiast who likes to Do It Yourself and not buy an Apple or Dell clone drone. It’s a bit pricey, but then again «you get what you pay for». Ok, I’m going to use a computer nerd term called «overclocking» which allows you to run memory faster than its rated speed. Think of it as those modded cars you see in the movie Fast in the Furious except this is computer memory. That’s the lovely thing about Corsair Micro memory for desktop computers. I was able to overclock without getting any errors or performance hits with the best motherboard settings.
Another thing that’s great about Corsair Memory is their excellent lifetime warranty guarantee. I had two sticks of DDR memory (again computer nerd talk, sorry) go bad on me. I just went to their website, filled out their RMA form, e-​mailed it to them, got an RMA number, mailed out the bad memory, and had replacements within a week. They even replaced my memory, which has since been discontinued, with a faster one. I originally had sent in two sticks of bad memory and they sent me back four! Now that’s excellent customer service.
Edit 10/​18/​2007: Going to have to downgrade them by 3 stars. Three RMA numbers and three mailed replacements later, I still haven’t gotten a memory stick that works error-​free. And not they have the nerve to tell me to return it back to the store I got it from when it’s past the return policy. That’s garbage. I’m a computer hobbyist so I know what I’m talking about. I’m not going to recommend their memory next time.