Eyebrow Plus

The girl with the long hair is really sweet. I think her name was Preeti. She swagged out my brows. And I also want to give a shoutout to the manager, Mae. She was so helpful and informative. I would definitely recommend this place to all my friends and family.

I would not even rate this place one star. I went to this random place because I was in rush. I go in and the lady with black hair don’t bother saying hello or anything. She was actually talking to someone on the phone seems like call center. I was exalting her what I wanted and she kept on talking to her customer. Finally she told the person «let me check with my manager and she will put him on brief hold». Now she rushed doing my eye brows and got back on the call. Thus seemed really shady. I honestly thought she was doing her second job while she work for this eyebrow place. She’s the only one that works there and she’s not the owner.
Please don’t go here.

I got a membership here twice and that is because the main lady threader is good at what she does (hands are not heavy) as compared to other places I’ve been to and it’s located close to where I usually do my errands and where I get my pedicure. However, with an attitude/​personality like hers, she will be losing customers. She seriously needs to change her attitude towards her customers and learn to take perspective socially — like greeting customers sincerely, not letting her long hair fall on the customer’s face, and just basically, be friendly! Their billing system also needs to be updated. They enrol people in their rewards program but have no way at all to look at the member’s information/​profile online if the member forgets her card. Other systems should be able to look it up by last name or whatever information that was initially given. For these, i’ll be looking for a new threading salon since I’ve given them enough of my time and money.

Great brow clean up but customer service is lacking in a major way.
I presented the Unilocal coupon for $ 10 off any single service and it was like pulling teeth for them to accept the coupon. Sorry your marketing department hasn’t removed the coupon and lacks a one per customer rule #sorryNOTsorry.

Very unprofessional. I became a member last year because the San Bruno location was close to my work and since they had long business hours it was convenient. Now that have switched jobs I have to come to the Fremont location which is really bad. The hours are 12 – 5. When I walked in two ladies were talking in the back didn’t care to see if a customer walked in. So I had to grab someone’s attention.
Furthermore, apparently the threading lady had just gone on a 10 min break so I had to wait 20 mins. The ladies who do the eyebrows are all self taught so I would highly recommend telling them exactly what you want because they have more than once messed u