Kaiser Permanente Fremont Emergency Department

This is the worst place to go when it is a medical emergency! One of the doctor here is very rude. He would literally interrogate you versus checking on your condition. On top of that, if you have several symptoms going on, they won’t check it out. They would ask you which symptom is your most concern, then focus just on that one. The other problems are thrown into the garbage. Why call it an Emergency Room when you can’t help? You’re pretty much eating up your patient’s money, but don’t want to help. It’s useless coming here. Came 2 times in 5 days & it was a waste of time & money! Having chest pain with shortness of breath as well as severe abdominal pain & migraine. I’m still having episodes but I’d rather not come back.

I recently visited the ER in this facility. The nurses were okay but it’s better if you have a loved one with you to help you out because the nurses don’t care about you and are irresponsible.
The nurses would leave and they didn’t properly check my IV, or get me a blanket or even help me with simple stuff, such as giving me proper instructions on what to do before waiting for the doctor or even help me go to the bathroom or put on my hospital gown. When my blood was taken, the nurse didn’t even tell me and took my blood and drew it out from my THIGHS, she didn’t even notify or tell me!
I was supposed to give a urine sample but the nurse told me I didn’t need it. Later I was told by another nurse and the doctor that I need to give a urine sample anyway. Because of that nurse’s mistake, she delayed the whole process!
When I gave my urine sample to the nurse, she made a nasty Ugly face as if she didn’t want to take it.
The doctor who was barely there, left early and I was being rushed to be discharged quickly and hurried to leave before my condition even improved!
The doctor saw me for less than 5 minutes and was in a hurry to leave.
He walked over and told me he’s going to go home, and because he was leaving, I was rushed to change and leave the ER! The doctors honestly didn’t seem to care.
They only care about you paying for your visit or they will not treat you, while I was in bed and hooked up to IV and wires, this lady walked in and told me to sign a form and asked me how I would pay.
I didn’t receive or hear back from the doctor or even my Primary Care Physician about my lab results, no one followed up with me and I heard back from None of the doctors to tell me what’s wrong.

Oh… my.God. I am in complete DISGUST over the complete lack of utter respect this specific doctor, DR. JOEL LYM, that I refuse to refer to him as doctor but just Joel. Perhaps «a-​hole» is more spitball term. I can’t believe the MDC actually licensed him. He really shouldn’t’t
Like the other reviews here have mentioned, I wish I was in the Santa Clara area instead of Fremont today. I have a history of ear infections, including MRSA, which is a nightmare bacterial infection that is resistant to almost all antibiotics. Apparently, this loser was either (1) too lazy to look into my medical history or (2) doesn’t care for the well-​being of me or those around me enough to even SEE me.
Sorry, but there’s a background story. My ear hurt mildly last weekend and my 1 year old daughter was suffering from a fever and terrible ear infection also. Knowing my medical history and currently on Humira for psoriasis (which by its nature works solely by lowering ability to fight infections). I grew concerned for the safety of my daughter and wanted to make sure I didn’t contract MRSA again. So checked into the ERY, in San Jose, the ER doctor said because I wasn’t in much pain, I could just make an appointment to see the ENT because they have special equipment that maybe better for me. Perhaps this doctor was too lazy to treat me I mean, I get it I wasn’t in a lot of pain.
I am a single mother in law school. I commute two hours to SF and back just to get to class everyday. I was scheduled to see the ENT on Tuesday, but could not make it because my daughter was still sick sick and very fussy, and it turns out my mother, who usually watched her while I’m in class, felt sick too. Poor things):
So I missed the appointment AND my class that day (each class in law school is like throwing away about $ 200 – 300). Anyway, fast-​forward to today, I woke up with extreme ear pain and could barely hear. I didn’t want to go to the ER but thought maybe I’d get a test to make sure I do not have MRSA again, and possibly just get the antibiotics. But at kaiser, to be seen by the urgent care clinic (not the ER but an after hours appt), I guess you must make an appointment after speaking to an on-​call doctor at that SPECIFIC facility. Earlier today, I spoke to a angelic doctor at the Santa Clara facility who told me He could book me something right away. I told him I was without a car and currently in Fremont. He said unfortunately, he couldn’t book me the appointment, and I must call back the main line and try to do the same and talk to a doctor over in Fremont. Now, this is when I had to speak to the «oh so mighty»
JOEL LYM… yuck.
As a single mother and in law school full time, my bad, yes, I am on Medicare. That does NOT give you a right to treat me as some lesser human being.
He starts off the convo by trying to tell me to just go get some OTC ear wax loosener to help get it out. I told him I had done this before and it hurt really bad because I have psoriasis in my ear. I asked him, «well would that help me with the pain at least?» And he replied, «uh well obviously I can’t predict whether it might make you feel uncomfortable, because of the psoriasis, I mean because there might be some open cuts in your ear.»
I replied, «ok.What about the pain? Could I make an appointment with the urgent care in Fremont to get the infection tested or – «
And LITERALLY, out of god-​effing NOWHERE, he cuts me off and responded in the most SARCASTIC tone ever, «well, I’m SORRY you missed your appointment. I got nobody that can see you now.»
I was in shock, wait this was a dr? I asked, «Wait what did you mean by that? That no one is able to see me right now? I mean my ear is in a lot of pain and –«
And I get cut off, with an equally sarcastic «UH for what you have. Nope. Not at this time. Look, you missed your appointment so whatever you’re just going to have to wait it out until Monday. And uh don’t go to the ER either. Sorry but that’s entirely your fault.»
Then I began trying to explain my situation that I wrote above, thinking he may have glossed over my medical history. He then cuts me off (again, really?!) and says, «okay now you’re just jumping around all over the place.» Without any further inquiry into my medical history or other facts, he continues to rant almost accusing me of wasting h ospital resources.
Not only was I livid, But in praise shock. Emotionally distressed, I was so hurt I began to cry so I hung up. Where was all his hatred coming from? B/​c I was on Medicare?
My ear now hurts so bad that I cannot even sleep. My biggest issue is that the question wasn’t whether I NEEDED medical attention based on solid FACTS and medical history, but he decided that I didn’t DESERVE it, based on his ASSUMPTIONS about my moral character…
I plan to file a complaint with the MDC.

POOR service at THIS location. Wish we were at Santa Clara Kaiser, here at Fremont, nurses dilly dally, their social life behind counter is more important than their patients who are lying ill. Just an observation since 4am. Now it’s 10:31am, saw a total of 2 nurses with a quick are you hungry to patient. and yah. Just, wow. If only they’d allow people who really care for people become medical professionals rather than those that do it for the paycheck. life would be so good. I mean even the security guard is checking on patient’s water! WTHECK!

If you had a recent surgery, and were feeling ill afterwards you would call the doc back up right? Me too!
After a MAJOR operation I had a while back something didn’t seem right, I was at home but I couldn’t even stand up I was so dizzy, and then it became quickly apparent I had internal bleeding after trying to go potty. It was scary! So I called the ER directly and explained my situation, and to my horror I was told to lay down and set an alarm for 2 – 3 hours and see how I felt after that.
Luckily I went with my instinct and called a neighbor over to drive me immediately back in. My internal bleeding was confirmed, I had also become septic (which can be fatal) and had to be transferred to SSF Kaiser via ambulance. I was told after 3 days in ICU that had I stayed home I would have passed away. But it gets better…
A year later I return with severe stomach pain, and after my scan was told I was fine and sent home in agony. At 7AM the next morning I receive a call from Kaiser saying my CT & MRI hadn’t been read correctly and I needed emergency surgery! I was rushed into the OR within 2 hrs.
It seems these days that logic, ethics and training are often overlooked at this Fremont Facility. Either that or someone here is gunning for me big time!