Michael Rizzo – State Farm Insurance Agent

I have been a long time customer of Mike’s. He is a great salesman but he lacks customer service skills. The people in the office are great at that for him. Where my discontent lies is when I have a claim. I expect my agent to work for me on my behalf. That has not been the case with Mike. I had to make a claim several years ago. That claim, State Farm tried to settle unreasonably low. Mike did not fight for me. I fought to get the value that I was entitled, to complete the restoration. I was not asking for more than was fair. In the end, the adjuster admitted to making a mistake. Now, I am dealing with a loss again. Mike says the policy is clear. You should have read it. Yes, I probably should have. I will take the fault on that. But, a good agent will have better contact with his clients making sure their needs are being met. I don’t need your holiday cards or annual calendars. I need you to step up and make sure my belongings are covered. Am I covered for what I need and if I am not covered, making sure I know of any other policies that can cover me and my property. I will have a serious discussion with my wife, but, we will probably be looking for an agent that can provide better customer service. I have gone to bat for Mike for a long time but now, I think I will take my business elsewhere and recommend the same to others. Those reading this need to understand that the office is not the problem, it is the agent.

I can’t understand the negative reviews. This has been the State Farm office I have used since my family moved to California in 2002. They have always provided immediate service and help anytime that I need them. They all care about our needs and requests and always seem to go the extra mile for me. I have not met Mr. Rizzo, but Amber, Nicole and Conchetta are the best.

I would agree with the review from 2÷23÷2013. Customer Service is terrible. They act like they’re doing you a favor by answering questions. Like the earlier review, I’m sure better agents can be found close by.

HORRIBLE CUSTOMER SERVICE!!! They give you the run around and one agent tells you one thing and another tells you something else! Michael is an arrogant man and you can tell by the way he talks down to you. If you go through State Farm, pick another agent and location!!!