Aid Audio & Tv Svc Corporation

I had a service repair schedule with this company through Samsung. Called the day before to confirm. They indeed confirmed. On the day of the service nobody showed up, no calls received. I called the company again and they said there was no appointment made. The person was extremely rude. Samsung also called them and they said will no longer do business with AID Audio and TV.

Surprised they are still in business! Do Not use them as a service! Called for a repair, repair guy never showed up. When I called to figure out what happened spoke with the «Manager» and was met with an obnoxious condescending person. He was so rude it surprised me how they have not been put out of business. Avoid any contact with this place and show them that they can not talk to people anyway they feel like especially when you need to speak with an adult. I am in the process of calling best buy, pacific homes and Samsung warranty service to make sure they are no longer a third party contractor. As well as better business bureau to inform them of the type of business they are. Good luck retaining customer.

Not even worth one star! no customer service skills at all, don’t call to confirm a day ahead, owner extremely rude and hung up the phone! their past ratings say it all… so «no it obviously does not work» whatever you guys are doing!

CROOKS!!! I had an AC serviced here and told me they were going to have an estimate for the repairs in about 1 week. It went on for 3 weeks and still no call. My father cancelled the estimate and picked up the AC. The guy had the nerve to tell him that they called but we received no call! Even the secretary said it wasn’t ready! Such liars! He thew this bullshit estimate together and said the repairs were going to be 300 dollars. FUCK THIS PLACE! Crooks and liars. They should be shut down!

BEWARE. Total scam –the absolute worst service and no one will confirm they were even here although I have a charge on my card. DO NOT USE THEM

the service manager rick was rude & incompetent. when i called to ask for a time he told me he wouldn’t have the repairman call me before he came because it was raining! when i told him i never had that problem with any other service contractor before he told me he was cancelling the repair! i am under contract for my refrigerator & they should be removed as an assigned service provider

My Samsung over the stove microwave was malfunctioning after 1 year due to the dreaded and infamous –5E– error from the research I’ve seen. Called Samsung customer support and was told Aid Audio & TV was my local authorized service agent who can fix this under warranty.
Coordinated with the store to have the replacement keypad and scheduled appointment window. The guy came within the time window as agreed and replaced my microwave keypad easily since he mentioned having replaced a ton of these recently. He was very friendly and explained the exact issue that caused it and fixed within 20 mins.
Sad to see the prior reviewers had bad experiences with them but luckily I was able to get decent service without any hassles. Thanks Aid Audio!

Should be ZERO stars. Rude staff, not helpful. Received ZERO updates on our air conditioner that was taken away for 3 weeks. When I called for an update I was told rudely that I had to contact Sharp myself to find out about the part they ordered. Ridiculous. When I updated them about the part, they said they’ll let us know when they’re ready to come over. SHould be SHUT DOWN.

This place doesn’t even qualify for the one star i had to add. They are the worst excuse for a business around. The rudest and most incompetent company I have ever been forced to use (extended warranty sent them over) The receptionists are nasty and rude, and the manager/​owner is arrogant and immature. If you have an option, save yourself the time and aggravation, and DO NOT USE THIS COMPANY!!! Took a month to order a replacement part!

WORST service ever.
We needed to call them multiple times in order to get someone to just come look at the repair. They sent a technician who looked at the fridge and read the error codes to someone on the phone. He then said he needed to get approval for the repair.
A week later we called back and they said they’re waiting on approval from the warranty company.
So we call the warranty company and lo and behold, they JUST received the request for parts.
Aid is a bunch of liars, rude and just plain awful. We only got paired up with them as they were the closest for service in our area on the extended warranty.
If you do not need to use Aid Audio and TV, don’t! I cannot stress this enough!

These guys rush in, 30 mins late for the scheduled repair window, quickly replace a part on my washer/​dryer and leave telling me that if I ever run into problems with the drying component, they’d have the part. All seemed well, but 3 days later I notice my machine is not drying properly. Coincidence?!?
Well… as it turns out they were at best LAZY… or perhaps just 100% DISHONEST CROOKS.
Another repair guy, from a different company, comes over, takes the time to actually take the machine apart, something AID never did. He shows me that these skeevy quick in&out b-​tards had not checked for probable causes of the initial part failure: the vent on my machine contained 12+ months of gunky lint and which caused the initial part to break.
Instead they’d quickly replaced the part and set me up for additional machine failure/​business. Not only was my machine not working properly after they left, they could have caused more and permanent damage if this had not been fixed.
Filing a complaint, and posting a review. AVOID AVOID AVOID.

same experience as everyone else here.
rude. incompetent. multiple attempts to fix a problem unsuccessfully.
i am better able to diagnose the problem with my tv by reading internet forums, but i don’t have the tools to fix.