Ace Plumbing & Rooter Service

Horrible, horrible company! My home warranty sent them out to my house when my ac went out last week. They came out and assessed the issue and said they would come back the next day with the parts to fix our ac, the also said we had a leak in our heater in the attic, they called another company for that issue I guess. Anyways, they came back the next day and said they fixed it. I come home from work (my mother in law stayed at the house while they were there) and my ac STILL doesn’t work and has the same issues as before (sounds like the air is on in my house but go outside and the unit isn’t running, house is also getting hotter) so I call, no answer, I call the office, no answer, I get a call about 30 min later from the son? I’m assuming, he tells me to call the warranty company and they send him back out and that he has other appointments but he’ll try to get me in. I thought wow how great of him! Ugh, I was wrong. So they come out on Friday apparently look around at who knows what and sends me a text at work telling me that the coils in the attic are dirty and clogged since we’re putting a new roof on our house that’s the main reason it isn’t working. They tell me my warranty doesn’t cover this since its «preventative» and if I wanted them to do it they would charge $ 95! I looked it up on YouTube, it’s not a $ 95 job. I did it myself, however, when we went to look at the coils in the attic, THEY WERE CLEAN! So we had my father in law come look at the unit (he works at an electrical plant and does way more advanced work and he’s pretty handy, we should have called him the the first place, sigh.) I thought he was going to have a heart attack when he saw the wiring! They left exposed wires attached to the unit so next time we get rain, sprinklers, any type of water and it hits those they whole thing will blow out. The used duct tape instead of electrical tape and just did a really sloppy job. Another thing he noticed was the relay on our unit (a part they supposedly fixed) had blown out, which is why out unit wasn’t turning on (or the fan, since this part helps with the running of the fan) we were luckily able to get the part for free from his work and he installed it and what do you know?! Our ac works again! In one of the hottest weeks of August we were out for over a week and we were the ones who ended up fixing it. We called our warranty company and complained and told them that they were more than likely ripping the company off saying there is more that needs to be done than what really does. We also put in a request to NEVER have this company called out again. If this is who your warranty company sends out for your ac request someone else! I wish I could give 0 stars but I guess they were still nice enough and not total jerks. But their workmanship sucks majorly!

I would give this company zero stars if that was an option. They came to fix a leak in my wall that was covered by insurance. Once they fixed it they proceeded to jackhammer my living room floor «just to make sure there wasn’t another leak under the foundation». There was NO indication of a possible leak. They bent the pipe then «fixed» the new leak improperly. I photo documented the entire mess. We fired them and a real plumber had to replace the entire section of pipes they so called fixed. Stay far away from this bogus plumbing company.

ACE came out to work on my AC through insurance. While they were here we had a separate unit serviced by ACE that is used to cool the lower level in my home. After 2 days without air conditioning for my upper level, the unit serviced by ACE for the lower level in my home stopped working properly as well. This was very frustrating considering we were having 110 degree heat. When I tried to contact ACE concerning my unit covered by insurance and the unit now not working after they so-​called serviced it, they would not answer my calls, nor would they return them. At on point, I was able to reach the tech by calling him from a different number, but he told me he didn’t have the time to help me because he had to get to his side jobs… WHAT??? When I tried to contact him the following day, he kept disconnecting my calls and texted me that he wasn’t working today I should try the office number… the same one that never has anyone answering or returning my calls. We were left without air or answers until they finally contacted my insurance 5 days later to tell them that they didn’t know how to fix my unit. Needless to say my insurance company had to start all over again with a new company costing me an total of over 2 weeks without air conditioning. DO NOT USE ACE air conditioning and plumbing!!! You will be sorry, hot, and grumpy if these unprofessional people come to your house and mess up your equipment! I’m being generous to give them one star. If I could have given them zero I would have.

This company installed a fan on my air condition unit and did not do a good job at all. The two tech (one younger, other older) did not know what they were doing. The young guy just through stuff in the unit and my house started shaking badly (which caused structural damage to my home.). called them again and the young guy had an attitude because he didnt want to come back to fix it again. I just wanted them out of the house. DO NOT GO TO THEM!!! Ask for another company if you are dealing with American home buyers insurance. PR plumbing was wayyyy wayyyy better.