AT&T Authorized Retailer

Unfortunately I had to choose at least 1 star. To start off I have 2 accounts with AT&T. One business and the other personal. Combined my bill runs right around $ 1,000. A month. I went in to this location to purchase a new phone. After spending over 3 hours I was still unable to purchase a phone. I heard every excuse in the book from «it’s raining our system is slow» to «customer service it swamped with calls (they had to call customer service and apparently they call the same number as the general public). My account showed up as needing an $ 150 deposit with they attempted to waive but couldn’t because customer service couldn’t be reached. I even offered to pay the $ 150 deposit and they still told me they couldn’t sell me the phone. I’m leaving out of the country tomorrow and really needed the phone. The sales rep Christian told me I could come back into the store after my trip. When I reminded him that this phone was needed for my trip he had the blatant nerve to tell me they aren’t worried about losing one sale on a phone. I’m not sure where he learned his math/​business skills, but, these «lost sales» add up. I’m not a rocket scientist but I do know that you need sales to stay in business and pay your employees. Without ales he has no job. Unfortunately AT&T in going down the drain. It’s a shame that a once strong customer service built corporation would now treat their customer this way. My $ 1,000. A month get me zero customer service. This unfortunately, is not my first problem with AT&T. I will be looking for a new carrier.