Fogg Maxwell Lanier & Remington EyeCare Inc

I’m actually really blown away by how unprofessional a doctors office can be. I can honestly say I have been a patient ever since I was 12 years old wearing glasses, to now 10+ years later with contacts. I have never had an experience like the one’s today and it has everything to do with the 4^th floors staff.
Let me first rewind to about a month ago when they called me & told me my yearly prescription was ready to be picked up. I got all 12 months worth of contacts with my right eye being 3.00 and left eye 2.75. I am very comfortable and happy with the wear of Acuve and have zero complaints.
I get my «You’re Due for Your Yearly Exam» postcard in the mail. Not thinking maybe I didn’t have to go considering they just called freshly a month ago to even go pick up my contacts– & I haven’t noticed a drastic change in my vision to feel the need to get a check up. However, my insurance just changed from my employer & thought it would be a good idea to go in & get what I can if I could.
I specifically called 2 days prior to make sure they, in fact, took my insurance. The girl over the phone told me «yes» very confidently. I was convinced and set the appointment for 2 days later. She asked me «is any doctor fine?» & I just said «sure».
My appointment was this morning at 9 so I signed in. The girl called me up to the front, not once, but three times to ask me 3 different questions. ²⁄₃ were insurance questions. I told her if my insurance didn’t cover it that I would walk out because 1.) I only came in because it was my «yearly checkup» & 2.) I’m not about to get dinged for a crazy doctor bill. She said, «Oh no it does… I just am updating your information».
The eye doctors «medical assistant», or whatever their title is called calls me to do that puff machine thing they use to measure your eyeballs (don’t take my wording seriously– I am not a doctor, I do not know the names for these procedures) The assistant was a butch woman who either 1.) Had absolutely no personality & did not know how to communicate with patients 2.) Was new & had no clue what to do 3.) Hated her job. We go back into the room & one of the first questions she asks me was «are you wearing contacts or glasses?» Judging by her tone, I couldn’t tell if she seriously did not look at my face at all & obviously saw I was not wearing glasses or if she meant do I ever wear glasses. I’m very friendly but I immediately got a bad vibe from the moment she called my name to do the puff machine. She goes on to ask me the further questions, very bluntly. Don’t be in customer/​patient services if you are not willing to have some type of charisma. She asked me plenty of the same questions in different ways of wording it, which led me to believe she didn’t know all she should. Before the «doctor» was going to be coming in to examine me, she doesn’t say «she’ll be right with you», it was a «hold on».
The doctor comes in & she looks like my age (early twenties). She was very nice. No diss to her, I’m just saying she looked extremely young. I ended up liking her just okay. I had Dr. Habibe for the longest time but I know she left & she was wonderful. After she gets done doing the «lense test» (the «1 or 2» test for contact prescription), one of the things I had asked about for fun is colored contacts so she told her assistant to grab me the color I had wanted & to also grab my trial prescription to wear for 2 weeks. The assistant comes back with the clear contacts & the wrong colored contact brands, so the eye doctor had to go grab them herself. I could tell she was trying to be calm about having to fix the assistants mistake. At this point, it is taking all of me not to flip out on someone.
The doctor comes back with the colored contacts, as the med assistant is sitting in the same room as me, just chilling & not talking. I tried on the colored contacts & ended up hating them. I was opening up the right packet for my right eye to put in, the med assistant grabs the left packet & opens it up for me & proceeds to try & take it out herself with her bare hand. I stopped her real quick & just played it off saying «thank you» but inside I was fuming. I’m capable of getting my contacts to PUT IN MY EYE myself.
I just wanted to get out of there. After I put the contacts on, I’m just waiting. Awkward silences go by & the med assistant says «oh so you like them?» Sure, whatever. She leaves the room without saying anything else and it takes 10 mins later for the doctor to ask the exact same thing. The doctor was the most pleasant part of this whole appointment so I don’t want to bash her.
As I’m about to leave, they give you your chart to check out. The med assistants hands it to me & says «here» & walks away. I walk up to the front & the older woman tells me it’s going to be $ 170 + $ 35 for the visit after they told me they take my insurance! I told them to bill me because I refused to pay & I was going to get mean if I was there any longer. I will never come back.

Using these folks for 10+ years. Good service and attention to detial.

Staff is kind, but appointment is at 9:15 and at 10:30 still waiting to be called back. Seriously ridiculous.

I was not thrilled with my experience there. I’ve been seeing an ophthalmologist for over 18 years and never have I waited so long and seen so many different people in one visit. I was there for over 3 hours just for a basic exam!!! Ridiculous

I don’t have a problem with the doctors, I have an issue with their staff. I take my father to his appointments because there is a language barrier and while sometimes I can’t make it to each appointment, I try my best to attend to as many as possible.
The receptionist, or the lady who types information into the PC, gives a quick exam, and puts eye drops in the patient’s eye, will purposely ignore the patient and me.
My father had asked her a question where he sits 2 ft apart from her and she ignored it. Then when I asked her a question she completely ignored me and I sit about 3 ft away. I don’t think she’s deaf since I looked at her face and she clearly had an attitude.
While I don’t know her name I can describe her for you. She is short, she is on the heavy side, she has black medium length hair, she wears it down with a clip in it. She looks about 55 – 60 years old. She wears a pearl silver ring on her left hand and wears a dark burgundy lip color. Race doesn’t matter to me, but she is Hispanic. She wears a zebra watch and black sketcher shoes and black plastic glasses.
These people should treat patients with respect and should have some patience since it comes with the job. She was terrible and I hope no one has to deal with her again.
(Madera location)

Had Lasik done by Dr. Maxwell. Peter (his assistant) was always very pleasant and upbeat. The surgery was quick and painless, and my vision is better than ²⁰⁄₂₀. No complaints, here. ;) Great group. I was referred by a friend.

Dr Fogg is the best! Kind, courteous and caring. My husband had cataract surgery and I was able to watch the entire procedure. Great customer service!

I came here based on a referral from my doctor about a chlaizan and that I had on my eye. The staff was very helpful and friendly and my appointment went quickly. When I met with dr. Maxwell, he was able to tell me they could go through the in-​house procedure that day. So I agreed to go and get the chiles en removed. I was adequately numbed and the anesthesia was applied to where I felt no pressure. After the mass was removed, he did not take any of the material for a biopsy, which I thought they might just to check to make sure it wasn’t cancerous. He gave me no instructions on a follow-​up. He also told me I could go right back to work tomorrow. My eyes still swollen and has a patch on it. I ask that I need any antibiotics he said no. I asked if I needed a follow up visit to come back to make sure it had healed correctly he also said no. I was sent out of the office with no further information on how to care or maintain my eye after this procedure. Nor was I given anything to look for in the event that there is an infection or something goes bad. I called a friend who is a nurse, and she informed me that there were some things I needed to look out for. Such as not getting water in my eyes for the next 8 days and not wearing I make up as to irritate the eye. These are just a few things that would have been helpful if the doctor would have informed me. At this point I would not recommend dr. Maxwell or this location. I am highly irritated that my own personal doctor would refer me to an institution that puts so little in the aftercare in a patient.

Wow! I have never been treated so unprofessionally upon entering a medical office. There were two women sitting at the reception area who didn’t utter so much as a grunt in my direction. They were too busy talking about «meeting Jesus, who prefers to be called Chuy.»
I signed in on, exchanged looks with the woman nearest me, and she just kept on laughing and chatting with her coworker. Some two minutes later she called me back to have me complete my paperwork.
When I left the reception area I had the number of stars at one, then I met the professional staff. From the young man who performed the intake, to the doctor who performed my medical eye exam — and everyone in between — the level of care and professionalism was top– notch. They were thorough, friendly and exceptionally engaging. When I mentioned the reception I received on arrival, Dr. Fogg was eager for the details and he thanked me for informing him. That’s how a professional handles an issue like this.
One issue remained though. The medical assistant told me I would be able to get my glasses when I finished, but no one ever broached the subject and I didn’t see any glasses. So I’m not sure how to get glasses– I’ll figure it out though.
It’s a great facility.

I recently had an appointment at this office to have a diabetic eye exam and to update my eye glasses prescription. To my surprise, within 5 minutes of my arrival for my appointment I was whisked into the back. The staff was very courteous and very professional and very timely as well. The doctor was very thorough in explaining the details of all the procedures done. I left that office very satisfied with my visit and would highly recommend it to friends and colleagues.

I called the office today to see what time they closed, the girl on the phone wasn’t very professional but proceeded to tell me that they closed at 5pm. I knew I was going to cut it close by getting there so I left work a little early and due to the rain I barely made it. In the elevator at 4:53 and when I get to the floor lights are off. I looked around and I could hear people talking behind one of the doors. I knocked, they proceeded to talk and they finally answered. I said «yes I called earlier and I was told you close at 5.» The girl responded «yeah.» I showed her my phone and said «it’s 4:55.» «What are you here for?» The girl snarls at me. I was there to get my contacts that had been waiting for. She says «let me see if someone is still here that works up front» then she closes the door and talks as if I can’t hear her. «She is just standing out there.» And no I wasn’t going to go away without my contacts. If you close at 5 you are still open at 4:55! They were extremely bothered that I was there and I am so glad Dr Harmon works at the Clovis office because he and the staff at the Clovis office are extremely professional and polite. From now on I will drive the extra distance to the Clovis office where they have better customer service skills.

Dr. Maxwell is very reputable and one of the top ophthalmologists not only in California, but in the US. I live in Los Angeles, and I drive to Fresno for my eyes. I had LASIK done in 2012. I’ve been meaning to write this review for quite some time :) Dr. Maxwell is FABULOUS. I read a review that is incorrect so I would like to clear up any confusion.
I’m not sure why 1 of the patients’ post opp appointments were covered for only 3 months.
ALL of my post opp appointments were covered for 2 years. Could be that some patients only needed LASIK done once, and only needed visits for 6 months to 1 year, but regardless, they ARE covered. I finished my final follow up visit 2 days ago, and I did not pay.
Each patient is different. I got a touch up on one of my eyes a couple times, which was included. One of my eyes is more complicated than the other, so this was expected. My vision is ²⁰⁄₂₀ and I’m very satisfied.
Renee is the coordinator and is not only VERY friendly, she is VERY organized and knowledgeable and ALWAYS calls back with informative information. ALL the staff and associates are fabulous. I’ve gone to this facility for over 15 years, along with other friends and family members. The whole LASIK procedure takes 10 – 15 minutes. It’s about 3 minutes per eye.
When it comes to eyes, we need great doctors. Not only is he as good as it gets, he is very friendly and gentle.
As far as the procedure goes, they numb your eyes with drops, and it is a quick and painless procedure. I could see ²⁰⁄₁₅ immediately.
Enjoy not wearing glasses anymore and go get a 10 minute procedure!:)

Terrible. Take your business elsewhere! Returned to this office after many many years, but they still rush the exam. They do not dilate routinely. In fact they have NEVER dilated my eyes. Both a teaching opthamologist and a C.O.T. confirmed that a thorough exam cannot be made unless dilation is done.
I took my Rx to have my new glasses ordered, but was not given an Rx for computer/​readers. The second tech came into the office to tell the first tech that the doctor was ready to leave. In other words, hurry up and get this patient going.
IF you’re considering Lasik or spending lots of money in this office, Dr. Maxwell will talk to you for perhaps 5 minutes.
Though changes have been made to make the office appear not as rushed as it was a decade ago, it is still impersonal, rushed, and a cattle drive as far as patients care goes.

Went for a consultation with Dr. Maxwell «the Lasik» authority” for LASIK eye surgery and was not impressed. Renee, his LASIK coordinator, was pleasant, but the rest of the visit felt like I was one of 200 patients that day. My eyes were checked by an assistant who wasn’t an optometrist — that’s a big red flag and 2 hours later Dr. Maxwell came in and spent about 3 minutes with me. When I’m laying out $ 2,500 for a procedure, I want to feel better about the initial visit. He only offers 3 months of care post surgery, so I went with another MD who offers 2 years and had my vision checked by an actual optometrist. I’m giving 1 star for Renee! Sorry

I have seen Dr. Remington for a few years. Today, I went in for my annual eye exam. After being in their office for nearly *3* hours and missing 2 business appointments, I mentioned my dissatisfaction with Dr. Remington. He told me there was no recourse on my co-​pay or contact lens fitting fee (btw, there was no ‘fitting’) except to «seek out another eyecare professional». That is the poorest customer service I have seen in a long time. Losing a customer over a $ 35 is poor, poor business. Go somewhere else. Clearly they don’t know how quickly bad advertising can spread.

I have been going here for 16 years. They are wonderful, even though I’m closer to their herndon office now, I still continue to come to the one on first because they are fast and wonderful. I never wait more than 5 mins before I get called on back. It is easy to make appointments. I see Dr. Christiansen whom was the first eye doctor whom diagnosed me with my rare eye disease that 5 doctors had missed and that is why even though this office is a bit run down now (old paint, old furniture, etc), I’m faithful to this office. I will continue to come here as long as I live in Fresno/​Clovis.