Fresno Imaging Center

I hate to do this kind of a rating but my visit today was less than stellar. The Mamo tech that has taken care of me for years is gone. Oh well I will have to get used to someone else. What ?? The nice soft cape style Mamo tops are gone and have been replaced by a small stuff regular top with two ties in the front. It is like a stiff crop top. It’s easier to maintain some dignity when your breast is being squashed between plates if you are at least covered partly. I especially felt bad for the bigger ladies who the tops didn’t fit. When a older lady who was barely covered up came into the room she said watch out that lady is rough and hurts you I knew I was in trouble. She was ok not warm just ok but this Mamo hurt more than any I have ever had before. I am bruised as I am writing this review. I will not let her do my exam again. She said she had been doing this six months. The front office people told me to come back next year on the weekend as the techs are different. They apologized. If and that’s a big if I will be coming back on the weekend not during the week. There Good things are the front desk girls were great and the radiologist is excellent and helpful. I trust him completely.

Went there for a 7:45 pm appt for MRI never take a night appt again I was there at 7:30 and dint get out til 9:30pm They not like the last one I had there in a wary appt they gave me bag for my teeth and a couple blankets he couldn’t find a cup or bag and gave me paper towel for me to put them in and put them in my coat pocket and it was so windy in the machine and didn’t offer a blanket even when I told him before when it started it is cold he wasn’t even listening to me like they normally talk to u through the speaker and mic in the machine I was a very bad experience don’t go when they have a skeleton crew us u will get poor service

I have been to Fresno Imaging Center a few times for diagnostic purposes. On my first day that I arrived, the staff questioned the procedure that I was having due to my age, but they were able to clear questions with my insurer and approve me. Paperwork was simple and concise, I was given proper and relevant patient teaching materials, and the staff were able to schedule my appointments in a timely manner.
During my visits, the technicians and doctors were very professional and friendly. They went out of their way to answer my many questions, and did their best to make me feel comfortable and at ease. They have some lockers in private closets for the women to change and leave their belongings, and they already have keys attached. After my final procedure, the radiologist personally called me with my results, which I very much appreciated, because I would have had to wait longer for my primary physician to reach me.
One more thing that I liked about Fresno Imaging, is that they are open on Saturdays, and on weekdays, they are opened late. My first appointment was at 830pm, which made it convenient for me to not need to rearrange my day schedule. My visits went well and I’m glad I was referred to Fresno Imaging.

On edit: A couple of weeks later and they called me to schedule an appointment as if nothing ever happened. That’s how disorganized this place is.
One star for friendly greeting. Otherwise, this place is horrible. They called me to confirm the exact appointment time and I took time off work. I arrived 15 minutes early and then preceeded to wait and wait. More than an hour later I finally asked when I would be seen. They said at least another 30-​min. What? Please let me know up front about a possible wait. Don’t tell me I’ll be done with right of way. I left without being seen, because of other appointments. Now I have to find a different place and hope for an appointment soon. More time off work and back pain continues.

Well I guess my first review was too harsh that they took it off. This place deserves zero stars. My experience here had been horrible. I came here in hoping to help my mother as she needed a translator. The lady who assisted us just came off as rude and negative. When my mom asked me to tell the nurse what was wrong and where, she brushed off my questions saying she’s just doing what she needs to do so she can get us over with. Man, was I pissed but I held my tongue and left peacefully. I hope life treats you well, vulture nose.

I have nothing but praise for this imaging center. I was visiting from out of town and had an urgent health issue arise. My primary care doctor faxed in an order for diagnostic imaging to this center. I found out that I would have to pay a very large deductible to my insurance due to being out of network (nothing in CA is in my network now) so the imaging center worked with me on another option to help make it much more affordable. The image was read that day and my primary care doctor provided me reassurance based on the result. If it weren’t for this imaging center, I would have gone to an ER and paid thousands to come to the same conclusion. I am very thankful for the women who answered my phone calls and the manager who all worked with me on providing access to the services I needed.
They are very busy and it can be difficult to get through to customer service– but once you do, they are helpful.

Called ahead to see if an appointment was necessary and was told there was a 20 min wait and no appointment would b needed. When I arrived the front desk after driving across town I was told it would b an hour and a half. Had to make an appointment to come back in the afternoon. So frustrating when I took the time to call ahead and everything. Use another center for x-​Rays if you don’t want to waste ur time. :/

TERRIBLE! Have been rescheduled for a diagnostic mammogram twice due to the machine being down. Come today and am told there’s a wait because the machine, yet again, broke down before lunch. When I said that made me nervous because it’s the third time they’ve told me this, the response was, «yeah the tecs are here a lot». Seriously?!!

This place was EXCELLENT with my claustrophobic 16 year old daughter who needed 3 MRIs. The office staff was polite and thorough. The MRI tech was AMAZING and really made my daughter feel at ease. Told her exactly what to expect before each MRI and joked around with her to make her nerves settle even more. She did wonderfully and when she was done, he showed her pics of different layers of her brain and explained which parts they were. Thank you so much for your kindness and sensitivity to my daughter’s nervousness. :)

They are so unorganized when it comes to paper work and one of the ladies upfront is super rude. They need to get more help

Horrible service. Appointment was at 1, and an hour later they lost my paperwork and I’m still, waiting. Hopefully if you have insurance and a chance to pick where you want to go dont come here,