Office Depot

Come here every so often, as it can be a convenient spot to kill some time when i’m over that way. Kind of meh service and slooooow checkout usually, which is what kept it from being 4 stars. If i were basing my review solely on the last visit, it’d be 4 stars easy, as EVERYONE was out of their way helpful, and they were even quick on the checkout.
One possibility for the prompt checkout is (as the guy at the checkout mentioned) was that i was JUUUST after the lunch rush, so they were still staffed up.
Overall, while can’t even say i’m a fan, theyre okay in my book, and i’ll be back again, i’m sure.

This Office Depot is downtown, and I come here often when I need school or office supplies.
So I went there today because I needed a mini clipboard. I found what I was looking for very quickly with the help of Michael. The reason for the 4 stars is because I waited in line for 15 minutes. There was one man in front of me and one at the register. I really do not know what was going on up there, but it was very time consuming. I had to be somewhere so I left the clipboard and left.
Besides the wait in line, everything else was fine. The employees were friendly, the store was clean and tidy, and the selection was vast.

Are you kidding me, I can’t scan and email from here? Where oh where is Kinkos when you need them… oh that’s right the same place Office Depot is headed… chapter 8 land!

Like the cleanses and friendliness of the staff. Specially the girl in the business service. She is very nice .
Slow checkout, could be faster. Nice parking and Starbucks is very close :)

I love this Office Depot, period. I come here probably 3 – 4 times a week for mostly Copy Center services, but I occasionally wander around the store and pick up items.
The Copy Center gets quite overwhelmed here on your regular day, primarily because this location is downtown. After a few visits, the workers get to know you and your usual routine, which is nice. During those long waits, many staff members have offered additional free services or directed me to another register for a quicker check out, due in part to the long wait. I’ve never had a problem shipping a package or sending emails for large print jobs, the staff is comfortable with computer geeks such as myself «taking control». I have had employees inform me of discounts and coupons for things I wasn’t aware of before, this has seriously saved me a lot of money and continues to.
One of the best instances of customer service was a few months ago when I purchased a computer chair. I’d been eyeing this particular chair for quite sometime and it has recently gone on sale. I fortunately found enough time to get to the store before the sale ended, about 45 minutes to be exact, only to find the store closed. This was quite unorthodox and frankly I was sadden because I missed the sale, which ended that day. The next morning I went in to find the chair regularly priced and decided to share with a associate the issue from the previous day. He immediately met with his manager, discussed the situation, and swiftly took the chair to the register discounting it to the sale price of the previous day with a little on top for the hassle.
Overall, please cut these people some slack! They deal with A LOT of business on a day to day basis. I have had my bad instances of service, but frankly enjoy most my visits and never dread coming here for a purchase, shipment, or print.

I make lots of copies. I mean lots. I also live in an area where making lots of copies can get pricey. This is the reason I frequent Office Depot rather than Kinko’s, which I find a bit more expensive. I also live in Downtown Fresno, so if I can frequent businesses in the area, I’m all for it.
This is why it pains me to write this review. I just left this establishment 10 minutes ago, and I am still bothered by the entire visit. I counted 8 employee’s working. 2 of which who had Manager attached to their name tags and only two people were actually working on the register. 1 person was in the copy center and one person at the front of the store at the register. In each line there was about 6 of us, waiting so patiently while employee’s on the floor made every effort to avoid eye contact while they busied themselves putting away merchandise or restocking shelves.
Now mind you, I’m used to lines, eye aversion and it taking at least 20 minutes for someone to help me in the copy center. What I’m not used to is the sheer lack of enthusiasm or drive it takes to provide even mediocre customer service. I especially found it painful to watch the Manager respond to an employee asking a question with a rather flip «It wasn’t me». No, that’s not horrible, but it’s not uncommon and if you prefer an enjoyable experience while you shop, I’m afraid this is just not the place for it.
From now on I’ll get in my car and drive a little further and pay a little more for better, more efficient and dare I say quality, service.