O’Reilly Auto Parts

Very bad management even right down to the store manager. Bought a car. Needed the battery replaced it was there battery in the car. I thought maybe a prorate amount or even something off just for good customer service but not even a sorry. Just was told the policy over and over 3 times I told him I was going to call the store manager and ask about this and maybe home office and he said to me. (what ever blows your skirt up). And then hung up. I called back and ask the nice guy that tried to help me. If that was the manager in charge. He said yes. I was lost for words I called the store and spoke with the store manager this morning and told him what happen. The first thing from him was that does not sound like him not even I am so sorry first he defended his employe first. Buyer beware of the store on Blackstone and Sierra. I called home office and I am still waiting on a call from the District manager. I went to auto zone and that was the best customer service for an auto parts store. I just wanted to post here but I’m also filing a false complaint with the Better Business Bureau to make more people aware of the store in their management team and maybe corporate would do something about it

Came here from Auto zone. I experienced way better customer service and they were not trying to up sell me parts I didn’t need. The assistant manager Steve was so helpful. Will be coming here instead of Auto Zone from now on.
The store was cleaned and well stocked.

Really bad rebuilt electrical parts. Bought an alternator and installed it on my car and it was worse than the bad one. The 2^nd one I had them test right off the shelf out of the box and it failed their own test. Had to drive to another location to pick up the 3^rd one, tested OK in the store, only to fail the next day. Installed a 4^th one and it lasted 4 months. Gave up on them and bought one from Autozone. My son just bought a rebuilt alternator from O’Reillys 2 months ago, he is now stranded on the side of the road after it blew up his battery. Battery acid all over the engine compartment. Alternator was putting out 35 volts!

Went in today and I am giving 4 stars strictly on customer service. The employees are there are great, they go above and beyond to help out. There’s an older gentleman there, I believe the manager, he was very attentive and made me feel welcomed. And as a first timer shopping for car parts, I can appreciate that.

I’ve been coming here longer than the internet has existed. It’s usually good but as with all parts stores, where you have guys working on mechanical things, you might not have the most gentlest kid gloves and make everyone happy. If you’re an adult and not a sensitive fool, you’ll be fine.
They have good deals on things. O’reilly is the new name for Kragen and all its other clones.
Regarding «S.P.» and her review… she says «I’m not an idiot, BRO» I say, yes you are. If you have to state you’re not an idiot, you are. If you have to punctuate it with an all capitals ‘BRO’, you just emphasized it. The best part is where SP says, «I am a woman…» Then, «they were a lot nicer there» (another store). If you’re in the mood for some good olé fashioned Unilocal comedy, click on her profile then read her other reviews.

This review is only based on my limited misc. purchases that I’ve made over the years! I’m by no means a person that works on cars, etc. I just need new windshield wipers every year!
I’ve bought the occasional fuse, coolant, windshield cleaner, antifreeze, jumper cables, windshield wipers and other random things.
I’m one of those people that hates to spend money on auto repairs etc.
Even a little bit of money, I don’t know why, it just irritates.
I remember going here with my dad in my younger days, I went here on my own as a teenager (they were a little rude back then, bet those guys don’t work there anymore). It’s one of those places that is the old stand by, «just go to Kragen and grab this…»
Prices here seem to be decent, I like the convenient location.
Anyway, the staff has always been extremely helpful and today there were 3 people ready to assist. They looked up the part #, brought it to the checkout, rang it up and I was outta there in less than 2 minutes! Nice!