Red Carpet Car Wash

Got egged by some kids, but brought it here and they went above and beyond to help me get it off! Awesome!

Some times can be quick or very busy. Weekend are busy, try going on weekdays. In and out with a wash does save time.

This car wash needs to train some of their employees to have better people skills. I went in around 2:15
Ok and asked if there was a long time wait time and they told me 45 minutes. I was limited on time so I said that I would be back another time and then the employee tells me to do the drive thru wash. I replied that it’s ok I will just comeback anther time. As I am pulling away I had my windows down and hear him tell another employee «ugh why do people come when they’re in a rush they just shouldn’t» and he continues to make more comments. I find this disrespectful and rude as we are the clients and they should at least wait to talk about customers after they leave. We pay the monthly subscription and this is not what we signed up for. Just want to share with everyone so that it doesn’t take you by surprise if this happens to you. I filed a complaint with the manager hopefully something gets done.

I’ve been here once in the past and they did a good job at cleaning my car, pretty detailed. I came here yesterday and all I can say is the Windows were pretty clean. The interior wasn’t wiped down good enough there were still dust particles on my dash, the cup holders were still dirty and lint from the towels were everywhere, and not vacuumed well enough. I went home and pulled out my Dyson vacuum and Armoral wipes and finished to job. I think Jacks car wash on Herndon and west is better, more expansive, but way better

Car wash was good.

I have been going to Red Carpet for years to get oil changes and I never leave unhappy, and today they went above and beyond. My car was long overdue for an oil change and on top of that it turns out I had been driving on a flat tire! Rick and Ricky were SOOOOO HELPFUL! Not only did they recommend a great place to get new tires (went and got them the same day), they put on my spare tire for free after my oil change. They were both extremely kind! Of all the RCCW locations this is my favorite and the one I continue to go to. Thanks guys!

This one is the best out of all of them my car looks beautiful damn near brand new and everyone here is amazing nice

Got a really great oil change here, all the techs were really nice and helpful. I ended up paying an extra $ 7 since my oil filter was «special» but still not bad for an oil change and car wash… Except the car wash broke! The cashiers were unsympathetic about it and only offered a rain check on the car wash, no upgrade or anything for the inconvenience even when I lamented. It was already after 5pm but I booked it to another location since I needed my car washed today and barely got there on time. The staff at the other location were equally unsympathetic about my plight and didn’t offer anything extra, either. I’m in the market for a new oil change location but with the machine breaking at this location and an absolute lack of concern about wasting my precious time at both I don’t think I’ll be back. Guess I’ll be checking Unilocal for a good oil change location in a few months!
***UPDATE***
Came back today for a rain check only to find out that I didn’t purchase the «rain insurance» for $ 1 when I got my car washed originally so I didn’t qualify. Despite the 60% chance of rain the next day the rain insurance wasn’t offered to me (which the manager admitted is a known issue at the Blackstone location). Before I could even ask if I could pay the $ 1 now to get the rain check they offered me a free re-​wash and assured me that they would address the issue at the Blackstone location. Very pleasantly surprised! Mike’s response to my initial experience was also a complete surprise. Looking forward to coming back for my next oil change.

They need to get more employees working on the weekends to change oil. Over an hour and they have customers driving away due to the wait. Now almost an hour and a half later, standing in line to pay, one of the few service technicians comes up and steps in front of three of us waiting to pay and has someone else rang up. This place has horrible processes in place and a lack of on hands management. After over 30 years of being a customer I think it may be time to find somewhere else to have my basic service done. No good customer service, poor processes, and lack of management controls.

Very disappointed. I got the best car wash. Well unfortunately when I got home I had to spend another hour finishing the job. Had to re vacuum and armor all the rest of the truck that they missed. This is probably my own fault but I had a pair Pit Boss Oakleys ($ 500) in the visor. When I got back in the truck they were missing. I found them in the back seat with a huge scratch.

When did we stop tipping? These poor kids make no money and work in the brutal heat. Give them a tip for Gods sake. I could see if you were not happy with the service, but most of the time they do a great job. Tip these hard working kids please.

I’ve been to this car wash many times over the years for car washes, with mixed results. Rarely do I get an oil change here, but I needed to get both done on the weekend, so I got the full oil change with the free car wash. The oil change service was fine, except for the $ 6 up charge for my 2009 Chevy Malibu because it has an oil canister type of oil filter. Sorry, but if you’re charging $ 43 for an oil change, I shouldn’t have to pony up another $ 6 for a couple of minutes of extra labor. Feels like a rip off. Bad idea! Also, they said they would vacuum my trunk, and they didn’t. I had to do it myself at home. I won’t be having them change my oil again.

Okay Service, but good luck getting your rightful spot in queue when it’s busy. Many assholes love to cut the line knowing they aren’t next, and the person in front doesn’t seem to care enough to let the vacuumers know who came first so your car gets bumped down on the wait queue. Occasionally will find water in the door jams, and spots on the sideviews so be sure to look before you drive off.

They were great. Hardworking employees that are just trying to do their jobs. I am so happy to see so many tattooed people employed by this establishment. It was fast and my car was immaculate. Go here… do it… what are you waiting for?

I really don’t know why this place has such bad reviews. Every time I come here I have such a good experience.
The staff is friendly and professional. My routine oil changes are always great! Plus I get a free car wash every time I come AND they leave my car spotless.

Was just there recently a great place that can tend to be a bit busy. The reason why I gave it 3 stars only is because the mexican person who is taking order from people who are ready to buy what type of car wash was really giving me a hard time he keep passing me even though my car was first and the ones behind the others from the rows next to me get to get their order before me. I literally have to hunt him down for the service people like this make many people’s experience awful. Only plus side is the person drying the car did a great job.

This place is alright if you want a simple oil change or car wash. You just have to be firm with them because they try to push getting a lot of things done on your car which you already know need to get done…
Like the simple change of an air filter which you can do by yourself…
Or how many miles since your last oil change. The thing I like is the package deal for $ 27.95 with oil change and full service wash. If you have an expensive car and do not want any scratches on it, I’d advise not using the car wash. If you have an old car with ding marks and want something done quickly and cheaply, then this is the place to go…

This is no «quick» lube! Waited 30 minutes in sun before I was brought into bay, and then waited another 10 minutes. When I spoke to manager «Mike» he could care less; after I was done describing experience he said… «that’s fine, I just want to make sure you service your car better and more often, you exceeded recommended mileage». WTF
This «used» to be a good place to service your car, not anymore. Customer service has gone down hill and wait times are ridiculous! If anybody at this company cares, feel free to call me 559 7six06four14

Needed a quick car wash because my car has been sitting under a tree for weeks. I must admit this is basic car wash place. I perfer hand wash car washes because they are more detail oriented. Its not unusual to find crumbs that were missed after you spent 20 bucks.
It was my last resort. The service was mediocre at best. Most of the cleaning is done in a drive through setting. So if they miss a spot, they can’t go back.

I started going here eight years ago for oil changes when my car was brand new because my main mechanic is not open on weekends. So far, with regular service, my car has gone over 200,000 miles and I am hoping for another 100k. The mechanics are friendly, thorough, and the car washers are quick and detail-​oriented. They deserve the «Best of Fresno» awards they keep winning, and when my trusty car decides it is time to retire, I will gladly bring my next car here as well.
Oh yeah, and even cold, that popcorn is like human catnip!