Sephora

I love Sephora! I’m a beauty addict and Sephora is my drug. It’s really not much to dislike about this place other than not having enough money to buy everything in the store. The brands and products are endless! You can test and try on anything in the store you like, they will make samples of basically ANYTHING in the store, they have a great rewards program, and the return policy is incredible. I can’t say enough good things about Sephora.

This was the first time I went here on week night and I am so glad I did!
The service in the past has been really disappointing but I get over it because well… Standards.
But this past week I went and there was a lady who helped me that I wish I had her name and could ask for again!
She showed me the Peter Thomas Roth acne clearing dots and thank god she did! Live saver.
It was the first time in at least ten times I’ve been here that I got a free sample of something and advice about taking care of my skin!
My advice would be if you need help or just any kind of positive feeling, you should avoid this place during busy times!
This is also one of the worst Sephora for keeping things in stock because it is so busy.
Sephora still owns my heart. Love you!

Awesome customer service! Very friendly and helpful. I bought the wrong bottle of cologne by mistake and didn’t notice until I used it for the first time. They exchanged it for me with no drama even though it was really my fault for not paying close enough attention (the packaging was identical, but the name was different).

I was a mallrat. Oh yes, it’s true. It’s been 20 years and I used to hang out at this mall and try to buy tapes. Yes, tapes with parental adversary sticker on them. Memories.
Anyway, I was pleasantly surprised to discover that they opened a Sephora at this mall. Sephora is an awesome store to buy makeup. If I know what I need I like just buying it online. I needed some foundation and I wanted to try Stila. I had previously gotten a sample from Stila that was really nice.
I was assisted by a really nice staff member but she also let me browse at the products on here. I found some great foundation that matched my skin really well. Sephora has chains in other states too and not every place has the same level of customer service.

What is not to love about a store you can play with almost everything inside? It is like a toy store for adults that like makeup/​etc. Also they have a great return/​exchange policy!

Sephoras are Sephoras are Sephoras, with the testers and broad range of makeup, skincare, and haircare brands. I usually buy stuff online, since there’s free shipping over $ 50, samples, and a broader range of brands, but this is my favorite Sephora store. Though it doesn’t have Illamasqua (killa nail polishes, babes), it has REN and Nude skincare (organic, baby) and the bestest sales associates.
There’s one who’s super sweet and knowledgeable. I like to spend a lot of time testing stuff at Sephora and trying to think of things I need – I know, if I have to spend time thinking of what I need, I don’t really need it, but that’s how I justify beauty purchases. I tell her what I’m looking for; she offers me suggestions and runs around testing stuff, doing her hardest to find me what would work for me, sometimes grabbing other sales associates. She’s still patient after I go up to her for the third time and ask her about some other category. The other sales associates are pretty cool, too; they’ll ask you if you need help, but won’t ask if you look like you’re just chillin’ with the testin’.
Don’t be afraid to ask for samples (this is more applicable for skincare and haircare). Shu Uemura’s getting phased out from Sephora, so grab those eyelash curlers while you can (though Shiseido’s better). Ditto for Frederic Fekkai.
Also, the Beauty Insider card is free, and you get free samples with every $ 100 you spend. You get to be a VIB (Very Important Beauty Insider) with $ 800 in a calendar year, and there’s better samples and a few other extra percent off events. If you get skincare products, ask if it qualifies for the Skincare Challenge. For every four products that qualify, you get to choose from a few full-​sized products for free.