Elements Massage

Used on-​line scheduling to set up appointment and auto confirmation was received. All indications on-​line was that the therapist was available at the time selected. Called 1 hour before appointment to confirm information and was told they had no information on me. With no care or concern for the system error, I was rescheduled for the next day. Two hours before the appointment, they call and tell me the therapist I’m scheduled with isn’t going to be working today. Again, I was rescheduled to the following week. Haven’t even made it in yet and totally disappointed.

If I could give 0 stars, I would. Manager had a scheduling mix up and cut my 90 minute appt to 50 minutes. They also use a lotion that is like Icy Hot without asking me my preference. I’m freezing and it’s 93 degrees outside. Don’t go here. It’s not worth your time or money.

So on the massages… I’ll give my feedback first and then my hubby’s.
Mine: I’ve gone to two very different people and have both been great. Read the fine print because consultation and dressing time are included in your 60,90 etc minute massage time. I just cut the chit chat and tell the masseuse that they don’t have to leave me undressing for long, I can be quick. It’s very quiet, has low lighting and very relaxing. Both rooms I have been in are super clean. Front desk staff– well there is a younger girl that seems a little clueless, but the brunette that’s maybe mid 40’s-early 50’s? is super nice and on top of things.
Both massages were different styles, even though I requested deep tissue both times. Both were good and I don’t have any complaints. Just haven’t found my perfect person yet, I almost want a mix of the two people i’ve had– but my husband has found his perfect guy!
His: He has had a guy named Eric twice and raves about him. They have conversations about tech, books, health websites and trends etc. Every time my hubby leaves he tells me how great his massage (and conversation) with Eric was. The last time he left he came out with a full paper of different resources to check out for his shoulder. He keeps telling me I need to see Eric.
Couple things I wish I knew:
–Tipping is definitely encouraged here — they leave a chocolate and envelope on your pillow as you go into the room.
–the benches can be warmed up or left off, I didn’t know this my first time, but was pleasantly surprised to find it out on my second massage
–undressing — some places only allow you to undress to a certain level, here it is to your comfort, go totally nude if you prefer!
— you can use your HSA to pay for massages, yippee!
–they have specials for first time customers (and specials on groupon too)