Frisco Automotive

Went to Frisco Automotive & Transmission for the first time today for an oil change. I would highly recommend this team because they function like a family from the front office to the backroom and the mechanics. Friendly, well organized, quick and you feel like you are dealing with experts and have a trust in their work they are doing. Great Wifi and waiting lobby. Just from the conversations at the front desk, I could tell that customer service is a primary objective in this organization. I would highly recommend them and I will go again.

Couldn’t find a lower star than one as they don’t deserve that. Every time my friend takes his pickup there they advantage of him and sells him parts and service he doesn’t need.

very good experience! got an estimate and the work was done quickly, and right!!! Charles is the owner and will take good care of you!!!

Rip Off. They charge me for a basic oil change for$ 60. They have poor communication skills and are con artist.

My mother has been going to this place for 9 years since she bought her car. Recently we had to take her car here 3 times in less than a month; each time being told that all the issues with the car were fixed and each time having to wait hours longer than we’d been told the repairs would take. This last time I took the car in, after they finished over an hour after the time they had told me, they wouldn’t even let me leave because they couldn’t contact my mother for payment. She has been going there for 9 years and we had been there twice before in the past month.
— This is not a place that will give you an accurate repair time.
— This is not a place that will get all the work done on your car on the first time.
— And this is not a place that will respect your loyalty as a repeat customer.

Moved to Frisco and learned that I had get my cars inspected. Went to Frisco Automotive and met Warren. He seemed annoyed that I showed up at first. He warmed up at the end. The other gentleman, I think his name is Jason, seemed a lot more friendly and open to helping customers. After me, Warren helped someone else who he had clearly had met before. He was very kind and helpful to them. I suspect that the next time I go back Warren will be warm as well.

Frisco Automotive is truly a «one of a kind» automotive shop. I had taken by car to another franchise location, earlier in the day. Upon hearing the quote, I knew for certain I was being overcharged. I contacted Frisco Automotive immediately, based on their reputation and raving reviews from several co-​workers. I can honestly say, this is one of the most ethical, reliable, and honest places I have ever dealt with. Jason is amazing and takes the time to explain in detail everything step-​by-​step. My car was fixed within a few hours and he saved me over $ 250 in repair costs. I was being overcharged by the franchise location for parts by nearly 50%. This is one of the very few places that you can go and feel confident in what is being communicated to you in regards to your car and know that the price will be fair and properly diagnosed. I will never go anywhere else to have my car repairs done, Frisco Automotive is Frisco’s «GEM».

Took my son’s car in for a check engine light. Found out it was a fuel sensor which they replaced. While they were doing that work they noticed that their was significant rusting on the gas tank — which they then replaced free of charge. Could not be more satisfied with the excellent service here!

First time there today with our Jeep that needed a new alternator decoupler part. It was making a racket under the hood and the place I took it before here wouldn’t replace it (despite being a distinctly different part) without also replacing the alternator as well. He went on to say that nobody would replace just the decoupler and if that’s what I wanted I’d have to take it to a place that does alternator rebuilds. Frisco Automotive and Transmission got the part and was able to repair it the same day for exactly the price they quoted on the phone, which was dramatically cheaper than a full alternator repair obviously. My car is back and sounds better than ever for a reasonable price and quick service without smoke and mirror nonsense.

Frisco Automotive is one of the few automotive shops you can take you car and know you will get a HONEST evaluation of the problem. Frisco automotive has been in downtown Frisco for over 25+ years and is highly recommended by hundreds of local families. We do not take our cars anywhere else.

I was happy enough the first times I took my 2000 Kia here for service. However, after I found my car leaking oil I took it here for service again and they completely blew it.
I’m pretty knowledgeable about cars, and had a good idea of the cause of the problem (front main seal). Lo and behold, they replaced the oil pan and several other components that clearly had nothing to do with the issue. Cost? Around $ 700. I took the car back, sceptically, and of course a day later the issue occurred again. I went back, they investigated, and said it was the main seal. Doh. They charged me another couple of hundred bucks to fix it. When I asked for a discount because of the unnecessary oil pan replacement, they wouldn’t budge. Heck, the guy up front would barely listen. A mechanic who can’t find an oil leak I told him about, and a front desk guy who couldn’t give a crap. How’s that for good service?
That’s fine. I will take my business elsewhere, and leave reviews like this.