Jos. A. Bank

Two words: not impressed.
Since my husband’s wardrobe has consisted of suit separates for the last several years, we decided to shop here for a full suit. I was immediately turned off when we walked inside, as Steve (who I came to find out is the manager) was too busy texting on his iPhone to notice we were there. After close to 5 minutes of walking around, he finally put his phone away to ask us if we needed help. Once my husband explained that he was looking for a navy or gray suit, Steve walked us toward the back of the store to show us some suits in my husband’s size. While we were in the middle of putting a jacket on my husband, another salesman (Alex, an assistant manager who was returning from a smoke break) came up to Steve to tell him that a guy had come into the store to buy 12 suits. Steve immediately hightailed it over to this new customer, leaving us in the dust. No explanation, nothing.
Now, Alex is «helping» us and has no idea why we’re there. My husband had to re-​explain what he was looking for, what colors he wanted, etc. They sold him on the «Buy 2 Suits, Get 75% Off» special, but he didn’t bite when they tried to upsell the «Traveler’s Crease» for additional $ 10 on each suit. They push the quick, in & out alterations schedule, but make no mention of the $ 12 charge on each piece until they’re ringing it up at the register. We left with a promise of correct alterations due in four days, so I’ll report back then! Alex was very nice (thus the extra star I’m leaving), but I definitely don’t recommend working with their manager, Steve.

Grocery bags
Something is wrong at this store. I wonder if it is a front for a super villian’s hide out, or if the employees are escaped androids from Westworld – no offense to Yul Brenner intended.
The reason I am making it into a comedy is that it is so sad. I walked in here in 2012 and was in the store for ten to fifteen minutes and it had become ghost town. One by one, the employees drifted into the back room. I looked up once and actually caught a glimpse of one drone halfway peeking around a corner out into the store.
I don’t recall even making eye contact with anyone here.
Jos A. Bank’s suits are the height of fashion for frumpy men who’s version of a moo moo dress is a box shaped tarp with lapels. In designing their fine suits, hey fit a large cardboard box around the model’s troson with straps over the shoulders to keep it in place. To this, they apply woolen army blankets and staple lapels to the front, this ensuring the
Jos A. Bank Grocery Bag fit. Fancy.
The décor in these stores is very 1990s and exciting when toured as an archaeological field site.
…a great place to get your frump on. Jos A. Bank will have you reaching for that snazzy Member’s Only jacket in no time.

Purchased my first Banks suit online. Also purchased the permanent crease for pants. When I took suit into store to get altered, they told me crease was not done and wanted to sell me again on this option. After some discussion, Manager agreed it should have been done previously and included it in alterations. Got pants back and no difference. When I took suit in for pressing a month later, pants came back with two creases and a generally bad look. Raises a few questions to a first time Banks client: Does this add on have any value or is it just something to drive revenues? Why can’t Banks press a suit properly, particularly one with permanent crease? I wear suits to business meetings and quality and service are more important than price.

After a few negative experiences in the past with other people’s weddings, I somehow talked myself into checking out this store for our upcoming wedding. What a terrible mistake. I was in the store for 15 – 20 minutes before being acknowledged. When someone finally offered to help me (he had just been standing around) he quickly passed me off to someone else who was «trained in tuxedo rentals» That person just tossed the tux binder on the table in front of me and said «its pretty self explanatory. But you can’t get any of those styles for a long time, so don’t get too caught up in them.» And walked away!!! I tried to ask a question and just could not get any help. I sent an email to their customer service and got no reply. I even waited and sent another one (and specifically asked in both to be contacted) and still haven’t heard anything! That was about 6 months ago. They have terrible customer service, and frequently fail to get orders right. Stay away if you can.

I visited Jos A Banks today, 9 Feb 2015. I have spent at least 10−15K at Jos A Banks annually and have shopped in at least 10 – 15 stores around the country. THIS STORE SUCKS. Four sales people were in the store and I was the only customer. They just sat there and ignored me. Unbelievable. Normally, this company has impeccable service when you visit. Also, there is an obnoxious odor that is noticeable when you walk in this place. I truly feel bad for the company and this place is not representative of others. It’s very sad as I am relocating to Frisco from another state and I was shocked. The positive part of this story is the Jos A Banks store at Willow Bend in Plano is remarkable. I will drive the extra ten minutes for sure.

Just horrible customer service. They aren’t attentive. They don’t stand behind their workmanship.
I will never step foot in any of their stores. They have gone downhill in the last several years.
Just not a good customer experience.

Just had the worst experience at Jos A Bank and feel like I should let everyone know. I have never shopped there before and decided to look at their selection of tuxedos for my upcoming wedding.
First it took them quite a while to acknowledge me. But since the lady behind the counter was helping someone else no biggie and she said she would help me when she was finished with them. Then once she was done helping that person she leaves from behind the counter and disappears without saying anything.
Finally another employee asks if I’ve been help and I said no. So I explain I’m interested in tuxedo rentals and if they had anything I could look at. He said I would have to pick from a catalog book they had. Once they had my measurements and I placed my order the tuxedo would come in a few days before the event (without ever seeing it). I asked what happens if it’s not what I expected from the photos in the catalog. He said they would have to overnight a new one to replace it. I then asked what the price range was which he tells me. He then says I would have to wait because the catalog was being used by another costumer that was being helped before me.
So as I’m waiting the lady that was originally behind the counter reappears. She asked if I needed help. I said yes but I was waiting for the tuxedo catalog. So she walks over to the table and brings me the book since it wasn’t even being used! So as I’m flipping through it I’m asking questions even though she’s doing other stuff and not giving me her full attention. I ask again about the price range and she gives me completely different numbers than the other employee (and more expensive). So I ask if that was rental prices. She says yes but I should just buy one of their suits since renting a tuxedo is just a waste of money!!! I said but I want to wear a tuxedo to my wedding not a suit! At that point I just walked out! Even though I don’t buy suits and business/​formal attire very often I will never set foot back in one of their stores again.
Sorry for the long rant just needed to vent. Thanks.

Stopped by here to pick up some pairs of slacks for work. The pants fit very poorly no matter what size/​cut we selected, and were overpriced. Worst of all, we were entirely ignored by the entirety of the staff (must not get a commission for the items we were browsing). There were about two mirrors in the entire store and they were tied up by tailors. After 15 min we left and went to the Men’s Wearhouse nearby, and what a difference. Welcoming, helpful staff, better base prices and sales offers, and better quality and better fitting apparel. MW or another men’s apparel store will get our business from now on. Save yourself the time and frustration and stay away from Jos A. Bank.

I have been in several times and when I walk in, the act as if they are too lazy to get off their tails and help!

Is it bad that they generally recognize us when we go here? Jos. A Bank offers well-​priced business and casual clothes for men. This location has very good service and my husband has bought several suits and many casual items. They run frequent sales, which is always a plus. If you have an man that needs suits, they do a good job with the fittings and the tailoring. They make my husband look good… on a reasonable budget!