Just Brakes

Daniel Garcia provided excellent customer service. His calm no pressure attitude helped in the research process of finding the right shop to do the job right at a great price. The mechanics did a great job on my front and rear struts replacement. Ride is so much smoother. Also I had my power steering pump replaced there after the dealership diagnosed it. I saved hundreds of dollars getting the entire job done here versus the dealership. I look forward to taking my car there in the future.

I took my car for a brake job, asked William to confirm the brake job was 99 $ for all four brake pads. I was told it was. I get there after having to call to see after 5 hours later if car was ready (which he told me it would take only 2 hrs.)and said it will be 217 $. I flew off the handle. Just like one of the reviews stated, just brake employees try to trap you with trying to charge you more. And not to mention I took my car to a mechanic to have other work done for another problem and he told me that my rotors hadn’t even been milled (rotated).
This location is the absolutely the worst I have ever dealt with. I recommend any and everyone to avoid this location. I am calling their corporate office to file a complaint

Terrible! Took them 3 days and $ 400 to replace the rear drums and shoes, which they said was the problem. When I picked it up the brake was «squishy». I was already fed up with their terrible customer service so I took my car to another just brakes in Plano. They had to replace the rear brake cylinder… another $ 200. Still heard grinding, so I took it back again to Plano and they said the front pads were completely gone! Spent another $ 250 for the front pads! That was the real problem and the Frisco Just Brakes didn’t do the total inspection like they should have! DONT USE THE FRISCO JUST BRAKES! Plano was fair and did quick work.

Mitch and the techs at the frisco location were incredibly helpful. Knowledgeable and explained everything clearly. They even dropped me off and picked me up from class. They didn’t overcharge me either. Quality work, great prices, and friendly and informative staff. Would definitely recommend.

FRAUD! FRAUD! FRAUD! Avoid at all cost!
Fraud #1 — Included $ 10 charge for brake fluid on a repair involving a cable based parking brake (uses no fluid)
Fraud #2 — Included $ 49.95 charge for adjusting brakes in addition to charge for brake service. Their own documentation shows adjustment comes with brake shoe service.
Fraud #3 — After waiting 2 hours and learning they had not even purchased the parts yet, we rescinded approval and instructed them to return the vehicle. They refused this instruction and endangered 2 kids by holding this vehicle (a wheelchair van) past when it was needed for school pick-​up and medical care drop off.
If I could hold them accountable for the reckless endangerment to these kids, I would, but they’ll escape that. Please join me by holding them accountable «in the street»…as in by voting with your $ until they disappear.

I am not fan of writing review a but my horrible experience with them today morning made me write… The customer service is horrible and the person at the counter was not even even know how to talk… These guys are horrible… I will never ever recommend to my enemy… i just walked out… Please stay away from that guy was real ba…

Super nice guys. Did a quick check on my brakes because a noise was freaking me out. Got me in and out quick.

I wish I would have followed the Just Breaks reviews here on Unilocal and not waste my time going to this place. The story is so long but here we go.
I go on Friday because my breaks are making noise when I speak to a nice guy who tells me I have 80% pads left in the front and 60% left in the back. So I do not need break pads I need break hard ware changed. They also could not complete the oil change because they could not figure out which type of oil my car took I had to call the car dealership while there and get this information. Tentative total was right at 200, I’m thinking okay I can do that.
I was scheduled to complete all work on Monday morning. I come back Monday morning and this new guy says they will look over my car and tell me what is wrong. I say oh on I have an appointment my car was looked at already he says they will look at it anyway. So you know what happens next they so call find something wrong with my car. All of a sudden from Friday to Monday my back left shocks are broken and my front break pads have 40% left in the front and less in the back. New total (wait for it) right at $ 1,000.00.
I went to the area where my car was and watched them put my work car back together I said I would reschedule to come at another time.
Took my car to the always expense over priced deal and guess what my break pad are great the sound is coming from a glaze over the break pads and my dealer did not charge me to look at my break pads (GO TOYOTA OF LEWISVILLE)
Just so you know while a do care about customer service when I review I car more about a company doing what’s right by my very expensive vehicle.
This is the most I have ever written for a review please do what I did not do and pay attention to the reviews post here it is unpaid and honest.

I bought a groupon for a oil change for $ 11, I thought that was a fantastic deal! Well I went to the Frisco location and I told the man at the desk that I had a Groupon for an oil change. He told me that I could wait about 4 hours or just leave my car there and they would get to it but I really should make an appointment. I thought, wow, I have never had to make an appointment for an oil change but OK I will make it for next week. When I went back for my appointment, I sat in the lobby while they serviced my car and I listened to the man rudely talk to every customer that came in or called on the phone. I thought, he must not like his job and he is taking it out on everyone else. He seemed put out by the service that groupon customers were giving him. If I did not have that groupon, I would have gone to my usual place. I was impressed by the mechanic that talked to me about preventative maintenance on my car. I did spend an extra $ 60 on his recommendations. But even when the mechanic was talking to me, the old man butted in on our conversation to ask the mechanic if there was a problem. The mechanic was just doing his job.

Horrible customer service. I pulled in to an empty parking lot. Walked in and asked if they could provide a break inspection as I was sure that some thing more than a simple job was the case. The clerk (an older gentleman) rolled his eyes and said $ 179.99 for all 4 pads. I began to ask but what if there’s more damage? Just as I was speaking the phone rang and the clerk answered with complete disregard. His mechanic leaning arrogantly against the wall said «we don’t just take cars apart for free.» I said I’m sorry but I don’t get a break job every weekend so I’m not familiar with the procedures and walked out. Will never come back, ever!

I admit the prices to repair your brakes at Just Brakes is something you can’t just overlook. But unfortunately, the low price reflects what you get in return.
The first time I came in, I had my brake pads and calipers replaced due to a very loud squeak when I pressed on the brakes. Employees were very informative letting me know where the squeaks were coming from and what needs to be replaced. Afterwards, I remained pretty satisfied that all was working well until less than a month later I heard a squeaking noise again every time I pressed on my brakes going downhill. I took the car back in for readjustment. Different story this time.
I dropped off the car assuming all would be fixed and they would call me once done. 4 hours later, I still didn’t get a call. It wasn’t until I called them myself and the employee told me that my car was just fine. I came to the shop and the employee was very unprofessional. He looked at me and told the employee next to him to just give me the keys and walk away. In my opinion, I think that for an unsatisfied customer, he or she deserves some sort of explanation as to why the squeaking still occurred. The second I take my car home, the squeaks are still there. It makes me curious if they even looked at the car.
Completely disappointed with the service and the employees. I’m never planning to come back to this location.
That explains why this shop is never busy.

Last month I had my breaks repaired at Just Breaks in Frisco. As I drove there was some shaking in the front end during breaking. I was afraid it would cost more to take the car back. I finally decided to let them check the breaks and see how much it would cost.
To my surprise, the repair was covered under my initial service and there were no additional cost.